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Arlington Heights Ford
Arlington Heights, IL
4,980 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,980 reviews
October 07, 2023
fast and excellent customer service . Very friendly , car was clean and received a service summary. Very friendly , car was clean and received a service summary. More
by aljele2
Employees Worked With
October 06, 2023
Trevor was extremely helpful. He was also very friendly and patient with my rambunctious five year old throughout the process. Jose Gutierrez, Sales Manager, was also very helpful He was also very friendly and patient with my rambunctious five year old throughout the process. Jose Gutierrez, Sales Manager, was also very helpful and made the difference between making a purchase and walking out the door. More
by Jluna0278
October 06, 2023
Everything was amazing. Jeremy was very informative and nice! Will be returning and letting others know! Jeremy was very informative and nice! Will be returning and letting others know! More
by tatibrito
October 05, 2023
Super happy to be treated as a valued customer. This is the sixth car that I have purchased from Arlington Heights Ford with John Jr and Elliott This is the sixth car that I have purchased from Arlington Heights Ford with John Jr and Elliott More
by Jillselect
October 05, 2023
Lonnie was great, came from Indiana just to do business with him. I would recommend him for all you vehicle needs. with him. I would recommend him for all you vehicle needs. More
by Mavwrx80
October 05, 2023
They actually didn’t want to sell the vehicle. They just wanted to blow me off and not do their job and selling their minivan. They just wanted to blow me off and not do their job and selling their minivan. More
by Joe
Employees Worked With
October 04, 2023
We are long time, and older customers of AHF. Our sales professional, Tim is an incredibly personable and professional young man. He was well aware of his on-site stock, and was perceptive and e Our sales professional, Tim is an incredibly personable and professional young man. He was well aware of his on-site stock, and was perceptive and efficient in finding the cars that met our needs. It has been 10 years since our last purchase, and needless to say, cars have changed in that time. When explaining and demonstrating (sometimes twice) the newer features, Tim was patient without being patronizing. He went above and beyond in helping coordinate our trade in and our new purchase. Additionally, Justin Barrett in service helped us weigh the xxxxxxand cons as far as repairing our vehicle or making a new purchase. He presented both sides professionally, with detailed information. We felt no pressure to make a new purchase. Jose Gutierrez also helped to ease our minds and make decisions as far as trading in our current car, and feeling confident in those decisions. Literally, they saved the best and worst, for last. No one enjoys having "the talk" as far as financing and warranties. Caboosing the entire car purchase event with Teddy Dziedzic, was a dreaded but beyond pleasant experience. He is keenly aware that folks are ready to "call it a day" by the time they get to his desk. He quickly but efficiently and beyond pleasantly gave us all the information we needed to make the best decision for us and our purchase. There is a reason we return to AHF. time and again. More
by gladysk1
October 04, 2023
Michael was helpful, informative, and friendly. He was an excellent guide through the sales process. I would definitely recommend him to support selection and purchase of a new car in the future. He was an excellent guide through the sales process. I would definitely recommend him to support selection and purchase of a new car in the future. More
by mweinand1
Employees Worked With
Michael Rodriguez, Ben McCarty
