Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
5,573 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,573 reviews
November 26, 2025
Jesus was very helpful. He found the car I wanted and did a great job of explaining everything. He found the car I wanted and did a great job of explaining everything. More
by Drgonwitch
Employees Worked With
November 26, 2025
Very helpful, listened to all of our concerns/requests. Went the extra mile for us. Went the extra mile for us. More
by hlquinn23
November 26, 2025
Surprised to get Steve Ursine as my Salesperson. I found him to be precise, upfront & helpful. A Diamond to have! Mr. PARKS I found him to be precise, upfront & helpful. A Diamond to have! Mr. PARKS More
by kelvin.parks
Employees Worked With
November 25, 2025
Wonderful experience you have to deal with Jazmine! Such a wonderful experience and great customer service from start to finish. Such a wonderful experience and great customer service from start to finish. More
by Cwrs2023
November 25, 2025
I’ve bought 6 cars from Steve Ursin and known him for many years he’s more than a sales man he’s my friend! many years he’s more than a sales man he’s my friend! More
by Linda
Employees Worked With
November 24, 2025
Excelente servicio y amable , atento y muy eficaz recomiendo sus servicios y para una futura compra para mi recomiendo sus servicios y para una futura compra para mi More
by vidigaraycandelario86
Employees Worked With
November 24, 2025
Elliott was outstanding, understanding, and carrying about what we were looking for. He helped us get our vehicle fast! about what we were looking for. He helped us get our vehicle fast! More
by Alexsander Perez
Employees Worked With
November 24, 2025
Elliott was an amazing person, he helped me find my forever car and the staff was really friendly! forever car and the staff was really friendly! More
by lore_delgado10
Employees Worked With
November 23, 2025
I had a truly outstanding experience working with Jazmin. From the moment I walked in, she was welcoming, knowledgeable, and incredibly patient. She took the time to answer every question thoroughly and made From the moment I walked in, she was welcoming, knowledgeable, and incredibly patient. She took the time to answer every question thoroughly and made sure I felt comfortable and informed throughout the entire process. Jazmin wasn’t pushy at all—just honest, helpful, and genuinely focused on finding what was right for me. Her professionalism and friendly personality made the whole experience easy and enjoyable. I highly recommend Jazmin and her team at Arlington Heights Ford. More
by Craig from Indiana
November 22, 2025
I have purchased a few cars from Arlington Heights Ford and each time was an easy process. Got the truck I wanted. and each time was an easy process. Got the truck I wanted. More
by 2014Stang
Employees Worked With
Other Employees :
BEN MCCARTY
