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Arlington Heights Ford

Arlington Heights, IL

5.0
5,573 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 5,573 reviews

November 26, 2025

Jesus was very helpful. He found the car I wanted and did a great job of explaining everything. More

by Drgonwitch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2025 -

Arlington Heights Ford responded

Thank you for recognizing our team. We're glad you found the car you wanted and got the information you needed at Arlington Heights Ford.

November 26, 2025

Very helpful, listened to all of our concerns/requests. Went the extra mile for us. More

by hlquinn23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Burklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2025 -

Arlington Heights Ford responded

Thank you for sharing your experience. Our team at Arlington Heights Ford values your feedback and is glad to assist. We appreciate your trust in us.

November 26, 2025

Surprised to get Steve Ursine as my Salesperson. I found him to be precise, upfront & helpful. A Diamond to have! Mr. PARKS More

by kelvin.parks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2025 -

Arlington Heights Ford responded

We appreciate your feedback about our team member. At Arlington Heights Ford, we strive to offer clear and helpful service. Thank you for sharing your experience.

November 25, 2025

Wonderful experience you have to deal with Jazmine! Such a wonderful experience and great customer service from start to finish. More

by Cwrs2023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Del Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2025 -

Arlington Heights Ford responded

Thank you for sharing your positive experience with our team. We appreciate your recognition of the customer service provided. Arlington Heights Ford values your feedback.

November 25, 2025

I’ve bought 6 cars from Steve Ursin and known him for many years he’s more than a sales man he’s my friend! More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Linda responded

He is the only salesman I would ever want to work with!

Nov 25, 2025 -

Linda responded

They have quality inventory

Nov 25, 2025 -

Linda responded

They gave me a ok deal on my trade in

Nov 25, 2025 -

Linda responded

Steve is a honest man and shots straight and answers all my questions

Nov 25, 2025 -

Linda responded

👍❤️👍

Nov 26, 2025 -

Arlington Heights Ford responded

We appreciate your continued trust in Arlington Heights Ford and our team's commitment. Building strong relationships means a lot to us. Thank you for sharing your experience.

November 24, 2025

Excelente servicio y amable , atento y muy eficaz recomiendo sus servicios y para una futura compra para mi More

by vidigaraycandelario86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Arlington Heights Ford responded

Gracias por destacar nuestro servicio en Arlington Heights Ford. Nos alegra saber que fue atento y eficaz. Esperamos poder ayudarle en su próxima compra.

November 24, 2025

Elliott was outstanding, understanding, and carrying about what we were looking for. He helped us get our vehicle fast! More

by Alexsander Perez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Arlington Heights Ford responded

We appreciate your kind words about our team at Arlington Heights Ford. We're glad to hear you got your vehicle quickly. Thank you for choosing us.

November 24, 2025

Elliott was an amazing person, he helped me find my forever car and the staff was really friendly! More

by lore_delgado10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Arlington Heights Ford responded

We're glad our team could assist you in finding your forever car. Thank you for choosing Arlington Heights Ford. We appreciate your kind words about our staff.

November 23, 2025

I had a truly outstanding experience working with Jazmin. From the moment I walked in, she was welcoming, knowledgeable, and incredibly patient. She took the time to answer every question thoroughly and made More

by Craig from Indiana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Del Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Arlington Heights Ford responded

Thank you for sharing your experience with our team at Arlington Heights Ford. We are glad Jazmin was able to assist you so well. Your recommendation means a lot to us.

November 22, 2025

I have purchased a few cars from Arlington Heights Ford and each time was an easy process. Got the truck I wanted. More

by 2014Stang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Burklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BEN MCCARTY
Nov 23, 2025 -

Arlington Heights Ford responded

We appreciate your continued trust in Arlington Heights Ford. It's good to hear the truck met your needs. Thank you for sharing your experience.

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