Arlington Nissan

I don't recommend this dealership for used cars for 3 reasons. 1) Dishonest sales. I contacted Arlington Nissan's internet department for a car I was interested in. Confirmed the car was available and ma reasons. 1) Dishonest sales. I contacted Arlington Nissan's internet department for a car I was interested in. Confirmed the car was available and made an appointment to see it. When I arrived, the assigned sales, Michael, brought me in and told me the car was being sold to another customer. He proceeded to show me similar cars but with a much higher price. I flat out said no as I felt it was a bait and switch. Michael then called his manager Diego for help. While he was polite and professional, he too directed me to higher price cars. I contacted their internet department a day after and was told in a very happy email that the car I was interested in was still available. 2) Liars. I received a text from the dealer asking me if I was still interested in the car. I called Arlington Nissan's main number and asked to speak to sales. Confirmed the car I was interested in from the very start was available by checking the VIN number. I told the person I could be there in 30 min if they have the car ready for showing. She said yes. I then asjedq who should I talk to when I get there. The sales told me to find Alyssa when I get there. Upon arriving, the sales manager at the front desk told me there was no Alyssa. 3) Customer last. The sales manager at the front desk apologized and said he would take care of it. He apologized and said the car was sold 2 month ago when it is still showing up on the dealer's website and many popular sites. He said he was going to locate something similar in the network for us and asked us to wait in the customer waiting area. After about 30 minutes, I walked back to the front desk and asked him about search result. Only at that time, he started running a query and gave us some random cars that were much higher in the price range (like $30k for a used Nissan sedan) I could have done the same search at home and say no. I walked out of the dealership knowing I will never purchase from Arlington Nissan because of its bait and switch technique and putting customer last. More

"Fantastic Customer Service!" - "Fantastic Customer Service!" - RogueRunner,WORLD BrianWeisbond was awesome to work with! I brought my Rogue for carwash. I had such a great experi "Fantastic Customer Service!" - RogueRunner,WORLD BrianWeisbond was awesome to work with! I brought my Rogue for carwash. I had such a great experience that I decided it was worth sharing. To begin with, the service area at this dealership was very welcoming and clean. I trusted handing my car keys off and waiting comfortably for them to do their work. More

The car was advertised at $25k. When I got there their “offer” had $2500 of additional “features” like fabric protection and undercoating. They said they’re not optional. I said then they should’ve been “offer” had $2500 of additional “features” like fabric protection and undercoating. They said they’re not optional. I said then they should’ve been included in the sales price. It’s dishonest. I did not pay it. I also got a value for my trade-in via their website before I went. A salesperson emailed me offering to make an appt stating that this was the minimum price they’d pay for my car, maybe they’d pay more because used cars are in such high demand. When I got there, they offered me 25% less. 25%! They took all of the fun out of car buying. I had to spend way too much time getting them to honor their promises. Then, after spending 3.5 hours there, mostly waiting, they asked if I’d leave a google review before I left. Seriously? I told them in the course of my time there that I thought they were dishonest and that their bait and switch pricing was illegal. And they asked me to spend more of my time to leave a review! I declined. I don’t usually leave negative reviews, but they won’t quit hounding me to leave one. So here it is. I will not go back. More

Super friendly , great energy & professional. Would highly recommend to friends . Took the time to go over the work and options I had for my Nissan ! highly recommend to friends . Took the time to go over the work and options I had for my Nissan ! More

They showed me what I knew I was about ready to get done. They took care of it and saved me a return visit. Just another satisfied service visit They took care of it and saved me a return visit. Just another satisfied service visit More

Friendly and Knowledgeable Service while taking care of my 2019 Toyota Camry. I was also able to talk to the sales team about trade in information. my 2019 Toyota Camry. I was also able to talk to the sales team about trade in information. More

Brian was an excellent service rep. He kept me posted regularly on the service on my car. It had an all point inspection and required the rear brakes replaced. It did take sometime. However, their was regularly on the service on my car. It had an all point inspection and required the rear brakes replaced. It did take sometime. However, their was rust on the brakes witch took a little longer. I was pleased that the mechanic took the time to repair properly. Thanks, Brian and the excellent mechanic. I will be back for sure. More

In the past we were very satisfied with the service, however this time we did not feel like the customer service was up to par. Not sure if we will return for future service needs. however this time we did not feel like the customer service was up to par. Not sure if we will return for future service needs. More

Great experience overall! It was easy to make the appointment. Car wash is always appreciated. Used the wifi for work while waiting. Included tire rotation was appreciated. We will return! appointment. Car wash is always appreciated. Used the wifi for work while waiting. Included tire rotation was appreciated. We will return! More

As a customer I came in early in Monday morning. The service was provided. The only concern is that I have to explain my plan so I do not get charged for things. At the end of the day things get fixed b service was provided. The only concern is that I have to explain my plan so I do not get charged for things. At the end of the day things get fixed but is every time that I go in and in need to explain myself. Process should be easy. All in all the service was good and the gentleman does great customer service. He is friendly kind and courteous. More