Arlington Toyota | Page 429

Car review Mike Penello was awesome!! He spent a lot of time with us and was very knowledgeable. He was patient and did not put any pressure on us at all. Would Mike Penello was awesome!! He spent a lot of time with us and was very knowledgeable. He was patient and did not put any pressure on us at all. Would come back for sure. More

Mr. Michael Campbell opinion of the personnel I would like to thank you for having 2 Outstanding Gentlemen at your Dealership. (1) Mike Needham is the best of the best Service Advisor that I have I would like to thank you for having 2 Outstanding Gentlemen at your Dealership. (1) Mike Needham is the best of the best Service Advisor that I have had the pleasure of dealing with at Arlington Toyota. He treats all of his customers with outstanding professionalism. I have now recommended my Sister to him and she feels the same way that I do. Also, I would like to thank John Zimmer in the Parts Department. John, educates me on my Vehicles and provides awesome service and advice. When I need to know anything about my cars these 2 Gentlemen have the nothing but awesome to me and my Sister. I let my daughter took my car of for service and she was very impressed with Mike Needham and his awesome professionalism. Thanks to these 2 Gentlemen I will only go to Arlington Toyota for my service on my cars. Thank you for having great employees like these 2 guys. Respectfully, Mr. Michael Campbell. More

First car buying experience = no sweat on my brow Mike Penello hustled hard when we returned a second time after being prequalified for a loan through my bank. No pressure, no nagging... it was a good Mike Penello hustled hard when we returned a second time after being prequalified for a loan through my bank. No pressure, no nagging... it was a good first car buying experience for me, I appreciate him so much. Showed him what we were looking for, after a couple of recommendations, got a 2014 Toyota Corolla with some extras... i.e.:GPS, rear view camera, I'm pretty low key so it will be interesting to figure this stuff out. More

Great service, long wait I'm a first-time Toyota owner so this was my first experience at Arlington Toyota for service. I did not purchase my vehicle at a Toyota dealership. B I'm a first-time Toyota owner so this was my first experience at Arlington Toyota for service. I did not purchase my vehicle at a Toyota dealership. But when I asked other people with Toyotas to suggest where to have an oil change the most consistent response was to take it to the dealership. I made an appointment online a week in advance and indicated that I would wait for the service to be completed instead of dropping it off and coming back to pick it up when it was done. I received 4 email reminders and a phone call the day before to confirm the appointment. I arrived on time and waited well over an hour before Rande came in to advise me that the car needed a new battery. He was very knowledgeable and personable. When the car was done it had been washed, which was a very pleasant surprise. I was very pleased with the service and Rande. The only reason I did not rate the service as excellent is because I waited almost 2 hours for an oil change, and subsequently a new battery, even though I made an appointment in advance. I will definitely go back for future service and would recommend to others but I will also be prepared for a lengthy wait and share this with others as well. More

Purchased a Toyota Tacoma We purchased a brand new Toyota Tacoma from Mike Penello. We felt we got a great deal and never felt pressured to buy. Positive experience overall! We purchased a brand new Toyota Tacoma from Mike Penello. We felt we got a great deal and never felt pressured to buy. Positive experience overall! More

Service review Great service here ! Joe Nurse was an excellent salesman , patient and listened to what I wanted to find in a car . He helped to make the whole proces Great service here ! Joe Nurse was an excellent salesman , patient and listened to what I wanted to find in a car . He helped to make the whole process stress free ! More

Car service is Ehh, Customer service is stellar Mike Sandelin has always helped ensure that my car is at its safest, and highest functioning capabilities. Although a freak accident occurred in which Mike Sandelin has always helped ensure that my car is at its safest, and highest functioning capabilities. Although a freak accident occurred in which the valve stem became lose and my tire went flat while driving, he took care of me and even provided an in-store credit for our troubles. More

Great experience. Keith Strickland was very attentive, motivated and provided great customer service. I started the search through the USAA True Car program. Once I fou Keith Strickland was very attentive, motivated and provided great customer service. I started the search through the USAA True Car program. Once I found the vehicle and dealership, Mr. Strickland contacted me right away, gave me a quote, sent me a video of the vehicle and contacted me for a test drive. Great job! More

Made buying a vehicle painless Thanks to Mike Penello for making our experience positive. Mike spent the time to make sure we were satisfied with our purchase and was never pushy. W Thanks to Mike Penello for making our experience positive. Mike spent the time to make sure we were satisfied with our purchase and was never pushy. We got the vehicle we wanted and was happy with price as well. More

Mike Sandelin was attinted to customer service Mike kept in touch with me on my regular servicing and helped to set up an appointment at the body shop for warranty work. Nice guy, great service. Ex Mike kept in touch with me on my regular servicing and helped to set up an appointment at the body shop for warranty work. Nice guy, great service. Exactly wamhat is needed for customer care. More