Arlington Toyota

Set up appointment for 20.000 miles maintenance and recall .Hana was advisor asked her to make me one more key she told me she will let me know.One hour letter some guy call me stating that my car is r recall .Hana was advisor asked her to make me one more key she told me she will let me know.One hour letter some guy call me stating that my car is ready I looked paperwork and find out they didn’t do recall ask him about and he said they do recall Monday thru Friday that I told him I need talk to Hana about key he said she will text or email me 5 days letter didn’t hear from nobody More

I have been struggling for the last three days with a dead car battery, but that’s just the start of this story. On Saturday morning after discovering my battery was dead I got a jump from AAA and immedi dead car battery, but that’s just the start of this story. On Saturday morning after discovering my battery was dead I got a jump from AAA and immediately took my 2015 Prius to Arlington Toyota on the assumption they could either re-charge the battery or replace it at reasonable cost. When I arrived a helpful young man named Adam came to my driver's side window, leaned in without a mask and conversed with me and wrote out my problems (the AC was also not functioning well). We had to lean in close and raise our voices to be heard over the background noise, and I wasn't wearing a mask at that point either, because I hadn't gotten out of my car. Our faces were about a foot apart. I got an Uber home. One hour before the Service Department closed at 5 they called and said it would cost $175 just to test the AC, and the tests they ran on the battery showed no problem, normal power. I declined the AC test and requested an Uber so I could come and get my car. I was told the order would be put in and I could pick up my car before the Sales Department closed at 9. I heard nothing more from the dealership or from Uber. I called Monday morning for an Uber and was again told by a Service Department rep that the Uber would be sent. After hearing nothing from Uber after an hour, I called and was transferred to the Uber desk, who said they had received no Uber order and knew nothing about it, but they would send one. After I arrived at Arlington Toyota to pick up my car I was told by an employee that Adam had gone home on Saturday sick with COVID and had not come in that morning, and that was why my Uber requests had not been fulfilled. I thought about his leaning into my driver's side window and talking louder than usual in my unmasked face so that he could be heard. This had happened just hours before he reportedly went home with COVID. There would normally be nothing wrong with that. But I looked all over Arlington Toyota and the show room was filled with people, mostly there for a huge Labor Day sale, but few, either customers or staff, were wearing masks. I talked with three employees who were maskless, and all three said they had not been vaccinated. I was told the car wouldn't start but it wasn't the battery, so I asked that they determine what the problem was and fix it. Hours later I was told that it was the battery after all, and a new one would be $340. I declined the new battery and called AAA, who said they would install a new battery for $220. By the end of the afternoon I had a new battery from NAPA a half a mile away and the very helpful AAA tech installed it. While at Arlington Toyota, I overheard a couple of the unmasked employees who had proudly admitted they were unvaccinated and had no intention of being vaccinated exchanging the most incredible misinformation. I couldn’t help it, I had to intervene. I asked them where they got their information and they refused to say (they probably had no idea of the source—it was just online somewhere). Another employee at Arlington Toyota had told me that they regularly receive emails from management that unvaccinated employees must wear masks on the job, but obviously this policy was not being enforced, so after three days of bad service and prolonged exposure to COVID, I have to conclude that management at Arlington Toyota is dangerously irresponsible and lax, and I am never going there again. I am trading in my Prius, a very good car that has saved me from having any more dealings with this dealership than necessary, for a car made by a different company, one with a sterling reputation for workmanship and customer care. More

Mike was very good until there was no return Uber driver due to storm. Four times message sent no Uber contact Toyota.. after speaking to Mike,twice, his position was Toyota had no control with Uber. When I due to storm. Four times message sent no Uber contact Toyota.. after speaking to Mike,twice, his position was Toyota had no control with Uber. When I again called, I spike to a gentleman who offered help and a solution. He connected me with the cashier to pay my bill, and arranged for my car to be located out front since it was almost time for repairs to close. That watt my husband could drive me to get the car. When I entered the lobby, mike loudly commented, “ms. Farwell, I told you I had nothing to do with Uber!” Why was his comment necessary? No, he didn’t have any control with Uber, but he was not a problem solver once the car was done! Another associate took care of this customer, without Mike even knowing! More

I was in the market for a 2022 Prius Prime. This is a very hard car to find. Through a lead from another Toyota dealership, I learned that Arlington Toyota was the only dealer in the Southeast region th very hard car to find. Through a lead from another Toyota dealership, I learned that Arlington Toyota was the only dealer in the Southeast region that had one of these vehicles. I contacted Arlington Toyota and spoke with Ignacio Arfuch. Ignacio guided me through the purchasing process with ease. This was not your typical sale because we live in North Carolina and the dealership is in Florida. A few days afterwards, my wife and I were in a rental car driving down to Jacksonville, Florida. Yes, I was a little apprehensive, but everything worked our perfectly. The car was exactly what we were hoping for. Everyone at the dealership was courteous and professional. I cannot say enough good words about Ignacio. He is a nice person who is working hard to earn an honest living. He takes great care of his customers. Many thanks to Ignacio and the staff at Arlington Toyota for a job well done. More

I waited four hours to get an oil change and tire rotation. And that was with am appointment. Ridiculous! I will not be returning for service. rotation. And that was with am appointment. Ridiculous! I will not be returning for service. More

Just purchased a used Corolla. Paul Ponte was the salesman and I would recommend seeing him if you are in the market for a car. R Patterson salesman and I would recommend seeing him if you are in the market for a car. R Patterson More

Love customer service, they were always very attentive to me and my dad. An incredible experience to get my first car. They are the best me and my dad. An incredible experience to get my first car. They are the best More

I stop over with the idea of test drive a used vehicle,but I met Nario Llanaj who was very helpful and showed me the new trucks and I liked the Tundra tha ultimately I bough,he is a very nice and vehicle,but I met Nario Llanaj who was very helpful and showed me the new trucks and I liked the Tundra tha ultimately I bough,he is a very nice and dedicated sakes persons who help me make my mind and got the truck,thank you Mario Llanaj. More

Came in and purchased a 2021 Tacoma. Stephanie was amazing! Very information and sweet! Loving the new vehicle! Raschid was very knowledgeable of all the financing and warranties and helped us a lot. amazing! Very information and sweet! Loving the new vehicle! Raschid was very knowledgeable of all the financing and warranties and helped us a lot. More

Damaged my passenger side axle lied, gave me the runaround left me with the bill after a warranty repair for an engine that shouldn’t have cost an additional $700 runaround left me with the bill after a warranty repair for an engine that shouldn’t have cost an additional $700 More