Arlington Toyota

We bought 2 cars from Arlington Toyota, Matthew Tabatabai was so friendly and knowledgeable. He also gave us his personal phone number and told to call him anytime we need help! He is great! was so friendly and knowledgeable. He also gave us his personal phone number and told to call him anytime we need help! He is great! More

This dealership pulled my credit against my will. I asked them not to pull my credit, they assured me it was only a soft credit pull. To my surprise, when I get home an hour later I have emails from TransUni them not to pull my credit, they assured me it was only a soft credit pull. To my surprise, when I get home an hour later I have emails from TransUnion and Experian notifying me about a change in my credit score due to a hard inquiry. More

My experience started off alright, my car was seen first thing in the morning to deal with a key issue. I discussed with Steve what the problems were and what the price would be. He told me the car would be thing in the morning to deal with a key issue. I discussed with Steve what the problems were and what the price would be. He told me the car would be ready in a few hours and I said I would pick it up after work. After this call, I was bombarded with calls from the dealership with no voicemails. If I didn't pick up one call they would call me four more times. I was in the middle of working so I could not answer my phone. I tried to call back during my lunch, but I got no response. They continued to call after my lunch and finally I had to pick up in the middle of teaching a class to tell them they need to stop calling me and just do the work they are supposed to do. After work I went to pick up my car, Steve had left so I was working with another guy, as I am checking out I notice they have charged me $500 more than what I had discussed with Steve that morning. They said they did several other repairs on my car. Some of these repairs had not been mentioned in the video they send showing what is wrong with the car. They also did not show these repairs in the video they send after work has been done. I told them this is not what I had talked about with Steve and they said their manager would speak to me. I waited over 15 minutes without a manager coming out and I had to leave to make another appointment. There was no apology for the confusion and no follow up from a manager. The service bay was a disaster. The people bringing cars up and taking them back had no clue who was waiting for their car or what was going on. One man had been waiting over 20 minutes for his car that was supposedly done and had been called up. Another man was stuck waiting because the service team had locked his keys in his car. It is safe to say the dealership lost three customers within a matter of 30 minutes. More

By far, the worst experience I’ve ever had. I spent over 10 years in the restaurant business managing multi million dollar restaurants before settling into my current profession. I know service. How these p 10 years in the restaurant business managing multi million dollar restaurants before settling into my current profession. I know service. How these people can look themselves in the mirror baffles me. I initially thought the incompetence was limited to the staff and managers of the collision department but after multiple unanswered phone calls and messages left for General Manager Tom, it’s abundantly clear it goes all the way to the top. Arlington Toyota’s Collision Center had my vehicle with front end damage for 2 months. Two months! During multiple conversations with the woman who identified herself as the manager of the collision department I was told the reason my car wasn’t even started after 2 weeks was because of the pandemic. A week later I was told by an employee named Rayn that the manager I spoke to was no longer employed and the actual reason my car had not been touched after 3 weeks was due to her incompetence. He said that a few employees were transferred from other departments to the collision department to “clean up her mess.” Rayn thanked me for my patience and promised he’d be more responsive to my calls. That promise was not kept. At week 6 after I was lucky enough to get Rayn on the phone I told him 6 weeks was too long to have my vehicle. He agreed and said, “the only reason they’d have a vehicle that long is if the vehicle was totaled and my car was “no where close to being totaled.” I explained to Rayn I was 2 weeks into paying for my rental out of pocket. He again thanked me for my patience and told me that under circumstances like this, they’ve been known to pick up part of the rental cost for customers as this was their fault. I told them I was willing to return my rental and drive a loaner from their lot. Rayn told me loaners weren’t available. At the 7 week mark I was told my car was almost ready and “they were waiting for a part.” A few days later I was told to pick up my vehicle on a Saturday. I arrived and it took 20 minutes to find my vehicle. Another new manager pulled up in my vehicle. As it came to a stop it didn’t sound right. The new manager, transferred in from Parts or Sales (at this point I stopped keeping track) tells me the brakes weren’t right. He asks if I noticed a problem with my brakes before the accident. I’m stunned he’d insinuate the problem was anything else besides the front end collision I was in. I tell him absolutely not and they take my vehicle back. I tell him the comedy of errors that have taken place up until that day is completely unacceptable and at the very least they need to pay for my rental cost which is starting to get out of hand. He apologizes profusely and promises to call me that Tuesday with an update. Tuesday comes and goes. No call. On Wednesday I get a hold of Rayn. I tell him about my conversation with the new manager and he asks me for a copy of my rental agreement. We email back and forth and agree he may contact Hertz directly regarding my bill. I return my rental and borrow a family members car who’s out of town. After a week Hertz informs me they’ve not been contacted. Hertz agrees to leave the bill open for a few weeks until Arlington Toyota contacts them. My cars finally done about a week after they took it back to address the brakes. I speak to the new manager who informs me I will be dealing with only him now regarding my vehicle and rental bill. Apparently Rayn grew tired of not returning my phone calls and lying to his manager about it. New manager does tell me though that they’ll be picking up my rental but that it’s “a process that will take some time.” I go in to pick up my vehicle and speak with them in person. The collision center, however, is closed 10 minutes before the posted time. Front and center is my finished vehicle. I immediately took it home. I call the next day and cannot get anyone live. I leave a message which goes unanswered. A few days later I’m able to get the new manager on the phone who informs me I’ve broken the law by taking my vehicle without paying. I tell him I’m glad to pay it AFTER they’ve taken care of my rental bill as promised. It was not a pleasant conversation. I’m told again my bill will be taken care of. A few weeks later I’m billed by Hertz. Arlington Toyota in Palatine did not honor their promise to take care of the bill that was inflated only because they had my vehicle for 2 months. Two months! It’s been well over a month and Arlington Toyota in Palatine still has not reimbursed me or had the courtesy of giving me a phone call explaining what the hold up is. It’s clear they have no intention of taking responsibility for their monumental mistakes. This is, by far, the worst experience I’ve had with any business of any kind. An absolute nightmare. More

Advertise a car as preowned certified and then wanted me to pay $2800 for it. I left. to pay $2800 for it. I left. More

I had so bad time today June 22 at dealership. Called early in the morning to make appointment and the girl was nice and told me to come at 6 p.m. I came at 5:45 and all I need is to check my battery. Th early in the morning to make appointment and the girl was nice and told me to come at 6 p.m. I came at 5:45 and all I need is to check my battery. The porter ask me if I have appointment and I said yes, later the another guy came to me and told me to leave because they are no longer taking walk ins. I said that I have appointment and offer him to look at my phone that I really called, but he did not do it and raise his voice on me telling me to leave. He did not use any words like please or sorry, he was very rude. His name is Norbert Pawlik and he is service assistant manager . I ask for his card. I was histerical and wanted to cry. I am 60 years old and my blood pressure went up and I start feeling bad. Thankfully one guy was walking by and he calm me down and took me to the wonderful manager Shannon who help me and squeeze me in. Thanks very much. I am wondering how come this dealership can let this rude and disrespectful person mr. Pawlik work with customers? Shame! Can’t the dealership train their own employees how to talk to people? More

About a month ago I purchased a 2018 Toyota Camry. I really wasn't about to purchase a car until I test drove it and looked it over. I was meet at the main entrance by Sales Associate Akash Brahmbhatt. really wasn't about to purchase a car until I test drove it and looked it over. I was meet at the main entrance by Sales Associate Akash Brahmbhatt. He immediately made me feel welcome along with my wife and son. I told him what car I was interested in. We all took a test drive. Akash did something that made him a great sales associate. He didn't try to sell himself. He didn't try to sell the dealership. He focused on selling the car. Pure and simply. Slowly and patiently he convinced me to purchase the car. Throughout the day we worked thru the paperwork, trading in of my car, and of course the payment. He took me step by step. Never in a rush. He really cared for me as a customer. Akash provided exceptional customer service. Kudos to Akash for being the right person at the right time. More

I had a wonderful experience buying my first mom car for my growing family here with Olga! Olga went above and beyond for me. The moment I reached out to work with her, she followed up with me right away an my growing family here with Olga! Olga went above and beyond for me. The moment I reached out to work with her, she followed up with me right away and even sent me an personalized video explaining the car. She made buying a car so less intimidating and made me feel empowered and confident as women buying a car. I strongly recommend her to everyone looking for a kind and thoughtful car sales professional. Especially if you’re a women looking around for your perfect car and/or a Mom with a growing family (like me) and needing to stay in your family budget. You can trust Olga to try her absolute best for you to make it happen with your best interest at heart. I love my new car and my experience with Toyota Arlington! More

I Arlington Toyota The service in this place is really bad I don’t recommend this The schedule to do some work on my truck in the day I bring in there they told me leave it after that they will be availab bad I don’t recommend this The schedule to do some work on my truck in the day I bring in there they told me leave it after that they will be available to do anything More

Stopped in to look a car for my daughter. Cassidy was friendly, and courteous with us before, during, and after the test drive. She was able to answer any questions we had. My daughter ended up wanting friendly, and courteous with us before, during, and after the test drive. She was able to answer any questions we had. My daughter ended up wanting to go with a different vehicle and we left after the test drive. I'll be going back when I'm ready to shop for another vehicle. More