Arlington Toyota

Scam, scam, scam My car has been in an accident, and was taken for repairs to Arlington Toyota, as they are the selected shop for my insurance. After keeping the car f My car has been in an accident, and was taken for repairs to Arlington Toyota, as they are the selected shop for my insurance. After keeping the car for two, long months they had us pick it up, and stated it was safe to drive, We started to drive this car without knowing that the car still had major issues, which put our lives in danger! We took the car back several times, and they kept having us come back, claiming the car was fixed when it wasn't! Now there are multiple issues with this vehicle, and the car has been with them for the past week and a half. At this point i don't trust them, and i wish i never let them touch my car. Be aware, don't trust them, as they made my life miserable, and it's not even over yet. The only thing left is to complain to General State Attorney, as soon as possible, then maybe someone will finally listen. More

Worst Experience, Highlander I had gone in as I have always purchased from here in the past, but will never go back. I was told they would match the Costco pricing, however they I had gone in as I have always purchased from here in the past, but will never go back. I was told they would match the Costco pricing, however they didn't, gave me monthly number and provided no rate and it seemed high, but after going home and crunching numbers they tried to sell me at MSRP at a 14% interest rate which was RIDICULOUS(ended up getting 4% at a different dealer @ Costco price, went with GMC over highlander as highlander has no room in 3rd row).... BUYER BEWARE, do not come here, wasn't the sales rep as much as the finance manager... Always get good service though, just will never buy from here again. More

Bunch of liars! Horrible people! They promised that they will pay the first bill after I exchanged my Highlander for a newer lease. I payed bill in April for the old Horrible people! They promised that they will pay the first bill after I exchanged my Highlander for a newer lease. I payed bill in April for the old car and I got one to be paid my May for the new car. They do not know how the calendar works? More

DON'T buy anything there worst experience ever I went there to test drive and possibly buy certified Toyota Corolla that was advertised on line for 12,995 right away after we start to negotiate the I went there to test drive and possibly buy certified Toyota Corolla that was advertised on line for 12,995 right away after we start to negotiate the salesman told me that I have to pay for they own service bill because they fix stuff on the car for 750 dollars. When I refused they send the used car manager Gil to work me for more money..I never talk to somebody as rude and arrogant in my life. He demanded that I pay additional 1500 hundred dollars for Toyota certification This is like they try to steel my money. Than they try to charge me 699 dollars for some pro pack that consist of few plastic door guards that I could install myself for 40 bucks than just to top it off they wanted me to pay another 399 dollars for some etching that I didn't even knew what that was neither the manager Gil could explained it to me. I walk out angry and file a formal complain with BBB and considering a civil law suit as well. This was by far the worst car buying experience I ever had and that guy Gil belongs to a corner street crooked dealership and not Arlington Toyota. Awful experience. I will never ever go back there and encourage my friends and family to do the same. This place don't even deserves one star. More

Did not honor True car quote I drove down for Wisonsin because the True car quote from them was $1000 less than in Wisconsin. Turns out they had no intention of honoring it. I c I drove down for Wisonsin because the True car quote from them was $1000 less than in Wisconsin. Turns out they had no intention of honoring it. I call that dishonest. More

Excellent I had a wonderful experience buying a car from here! I worked with salesmen Joseph Sanchez, he had a great attitude and we very helpful with any ques I had a wonderful experience buying a car from here! I worked with salesmen Joseph Sanchez, he had a great attitude and we very helpful with any questions I had. I would most definitely recommend this dealer to anyone, and recommend buying a car from Joseph Sanchez!! More

Correcting Selling Price Errors Scoring is "all over the road" because the purchase experience of a used car from Arlington Toyota was extremely complicated. The facility is 5 stars Scoring is "all over the road" because the purchase experience of a used car from Arlington Toyota was extremely complicated. The facility is 5 stars because it is a beautiful and comfortable building. Customer service is 5 stars because when I finally got to a person that could help me, he followed through promptly with two refund checks. The process took 7 weeks, but he made it right despite everyone else before him in the communication and purchase process making it wrong. The buying process is 1 star because it was the source of the problem through an internet posted price error and the sales staff insistence that we pay $1500 more when we purchased the car because that's what it should have been priced at. Also, we paid $300 for dealer VIN etching that was never done. In the end, they honored the internet price with a $1500 refund check and a $300 refund check for the etch charge. $1800 in all was refunded from the price we paid. It took 7 weeks of effort on my part to get the refunds, but upper management at Arlington Toyota ultimately stepped up and made it right. My wife and I appreciate it. And she loves her Toyota Venza. More

Internet purchase We were looking for the best deal on a new 2014 Toyota RAV4. Our local Toyota dealer didn't come close to the deal made by Arlington Toyota. We had We were looking for the best deal on a new 2014 Toyota RAV4. Our local Toyota dealer didn't come close to the deal made by Arlington Toyota. We had to drive 3 hours to get the car but it was well worth it. Not only for the savings but the experience at the dealership was nothing short of excellent. Even the trade-in issue was well handled when at first the offered trade price was not exactly what we expected. With very little pressure on both sides, a satisfactory deal was negotiated for the trade in. My wife and I couldn't have been more pleased with the total experience. Our thanks to Drew Sims, Dereck Jordan, Ryan Durso (the Wildfire recommendation was great), Gil Estrada and Frank (Sales manager, can't remember last name) for making this as easy as it can be. My wife is in love with her new RAV4. More

Five Starts to Arlington Toyota and BIG Jake!!! I would definitely recommend this dealership and the salesman to others. BIG Jake called and invited me in to upgrade my 2012 Corolla; any other time I would definitely recommend this dealership and the salesman to others. BIG Jake called and invited me in to upgrade my 2012 Corolla; any other time I would have blown the call off but there was something about his approach and courtesy that made me feel he was being honest and not just doing a sales pitch. I made an appointment, came in and left with a 2014 Camry. I got a great deal and ended financially better with the Camry than the Corolla. BIG Jake was an awesome salesman, he was so knowledgeable, no pressure or gimmicks and fantastic customer service. He's called to check and offered assistance since the close of the sale. That kind of follow-up customer service will definitely have me returning to Arlington Toyota for my next purchase because that tells me they care and I'm more than just another sale. More

Worst experience EVER. I bought a used 2007 Honda Fit. At first, everyone was very nice. Sam the man who was our salesman was one of the nicest people ever, and i feel bad t I bought a used 2007 Honda Fit. At first, everyone was very nice. Sam the man who was our salesman was one of the nicest people ever, and i feel bad that he has to work with such rude human beings. I buy the car, only to notice a sudden loud noise coming from what sounds like the brakes. 3 DAYS LATER, i bring it back and ask them to look at it, but Estrada (service manager) only looked at it from outside. He wouldn't take it into the service center to actually have the problem looked at. He told me that i must of hit a pot hole because the car wasn't like that when they sold me it. He tells me that i have to go to a mechanic, and find out whats wrong and then bring it back before they could even consider fixing it. So, the noise goes away and i just let it go. Couple days later, the noise again. At this point we are fed up. Brought the car back once again, and they FINALLY took it into the service center to look at it. They told me that it was a bad caliper, and that it was not the brakes. We were assured it was NOT the brakes. (Because it is illegal to sell a car with bad brakes, they were obviously lazy.) So guess what? I take it in to get repaired, the calipers are completely fine.. but whats wrong? The brakes. The brake pads and routers were SHOT and destroyed, for whatever reason. It was a 40 minute repair and about $200. These people were straight up LAZY. If i wanted problems with my car.. i would of kept the car i had before.. I would highly recommend to NEVER go to this dealership unless you want to deal with tons of inconvenience.. They treated me with total disrespect both times going back. More