Arlington Toyota

Horrible experience.Awful awful service.Long story short I went there to buy a rav4 xle fwd Barcelona red exterior and black interior.While I am holding in my hands the brochure of the car and I see the col I went there to buy a rav4 xle fwd Barcelona red exterior and black interior.While I am holding in my hands the brochure of the car and I see the colors that i want this guy Derrick tells me that this car does not come with this combination.I believed him for the moment and I had to choose different combination that I did not like much.Something that he had in the dealer and he wanted to sale.He went way for a moment and I call Schaumburg Toyota and asked if they had the car with barcelona red exterior and late interior,different combination.And they said that they will have a barcelona red and black in a week.I was stunned.I asked to speak to a manager and ask the reason why his guy was lying to me but of course he was trying to cover his guy and they said that it was a misunderstanding.So i left and went to Schaumburg and Jerry Mcduffie helped me.Great guy.Fast and funny.Great atmosphere compare to Arlington toyota and fast service .They matched the price and i got the car that I wanted.And the didn't charge me for a bunch of xx like the other dealer.Fair price for floor mats when this guy Derrick from Arlington was trying to sell me the floor mats for double the price from what they were and he was pretending to give me a discount.He made mistakes on prices and documentation.He thought he can lie to me and even I am 33 years old I look very young and he could get way with.I would not suggest it to anyone to go to this dealer and if you go stay way from the guy named Derrick.Bad people that trying to rip innocent buyers.This review is for Arlington Toyota Scion in Palatine IL More

Beware of this dealership. We got a internet quote form them giving us a discount of $4000 on a 2014 Highlander. It was the best quote we got TILL we got there. It started with being told to ask for James them giving us a discount of $4000 on a 2014 Highlander. It was the best quote we got TILL we got there. It started with being told to ask for James when we get there not the person who gaves us the quote. When we get there James explains that the woman who gave us a quote was part of their internet department and not sales. That he is the manager and handed me off to another person Derec who is a salesman. So before we start we have been through we are on our 3rd person. I started to get a feeling something wasnt right. For some reason I bought the stories. Then as we started to discuss the quote is when Derec informed me that the dealership is not doing $4000 discounts on 2014 Highlanders. So we asked wh we got a quote from them and 2 other dealers giving quotes. He said to give him a minute and he would see what he could do. He came back 15 minutes later and gives us a price of $3000 over the sticker price and the dirt bag saying the are getting premium prices over sticker for the Highlanders.When we asked to talk to the person who quoted us the $4000 discount we were told by him and James (after he got him) that she was not in. We didnt believe it for a minute. We b this time felt it was all a game with them to just keep switching people. After being told that was it, we left. It was late at night. So the nest da we contacted the other dealers and asked if that was their price? By which we were told yes. We went to the one closest and got a $3700 and made the deal. Avoid this dealership and its games More

enjoyed my time at Arlington Toyota, would recommend to others, very friendly. Seems like they care about me, not so much if I purchased a car or not. others, very friendly. Seems like they care about me, not so much if I purchased a car or not. More

I came in to purchase a car and worked with Amin Lakhani. He was incredibly knowledgeable and helpful. I was debating between an Honda and a Toyota and after he showed me all the features of the CPO Camry, i He was incredibly knowledgeable and helpful. I was debating between an Honda and a Toyota and after he showed me all the features of the CPO Camry, it was hands down Toyota. I got a great price, worked with a great salesmen and left completely satisfied with my purchase. More

We were in search of a good, reliable car for our daughter. We were greeted by Drew who was very friendly and helpful. He showed us a couple of cars that he suggested would be safe and reliable. We t daughter. We were greeted by Drew who was very friendly and helpful. He showed us a couple of cars that he suggested would be safe and reliable. We test drove them and decided on one we liked best. Drew made a good deal for us without a lot of back and forth. Paperwork went smooth and he took the time to go over the operations of everything with our daughter This was our best car buying experience ever. If you want someone who knows how to take care of a customer, has knowledge of the vehicles, see Drew Thanks Drew. The car is great! We will send anyone we know looking. D&A More

Called dealer to verify vehicle we were interested in was still available. Pointed out to person who answered phone that the window sticker in the picture on Autotrader had 02 in the window, but vehicle was still available. Pointed out to person who answered phone that the window sticker in the picture on Autotrader had 02 in the window, but vehicle was advertised as 12. Also, pointed out that picture was blue but description said green. We were assured the vehicle was available and blue. Drove 45 minutes from Batavia and was shown a vehicle that was dark grey and reeked of cigarette smoke. We were further insulted when the salesman told us "colors are different in different lighting". Wow! Internet manager asked if there was anything else on the lot we were interested in. We said we liked the color, year, mileage, and sunroof. He offered to put a sunroof in the dark grey vehicle and would "work with us on the price". I see why this dealership isn't certified on this website. Don't waste your time here, I never will again. More

after waiting 106 days for delivery, the dealer changed the deal and lower my trade-in by $500. they couldn't get the car so they wanted me to pay more. make sense?????? so i give them a bad review for ren the deal and lower my trade-in by $500. they couldn't get the car so they wanted me to pay more. make sense?????? so i give them a bad review for reneging on the deal. More

I am just looking for a brand new Toyota I did not buy on the date of my visit but Danny give me very good customer service. very knowledgeable. once I am ready to buy I will definitely go to arlington toyot the date of my visit but Danny give me very good customer service. very knowledgeable. once I am ready to buy I will definitely go to arlington toyota and ask for Danny. He is not pushy like other salesmen and explains cars very well. More

My dad has been purchasing Toyota cars for the past 30yrs and only drives Toyota vehicles. He took my sister recently and she purchased a 2012Toyota at this same dealer with Amini. When I called my dad and t and only drives Toyota vehicles. He took my sister recently and she purchased a 2012Toyota at this same dealer with Amini. When I called my dad and told him I was looking to purchase a new car he mentioned I should look into getting a Toyota and he called Amin. When we arrived Amin knew exactly what we were looking for he then went above and beyond his service and witihin a short time I walked out with a new "2013" Toyota Corola-- which was an eye-cathing vehicle the moment you walked in. The Custoer Service and Overall experience was beyong great it was EXCELLENT!!!! More

We had a great experience at Arlington Toyota from the minute we walked in and were greeted by Drew. He made a feel right at home. He showed us the Corolla that we came to see. Explained all the featur minute we walked in and were greeted by Drew. He made a feel right at home. He showed us the Corolla that we came to see. Explained all the features on the car, as well as some we couldn't see and were unaware were on the car. We took a test drive. When we got back he explained the certification, toured the dealership of service, parts, body shop, waiting area with the cafe. When we sat down at his desk, he showed us the car fax and went over it. He showed us the 160 point certification inspection sheet and the service ticket showing what was done after they took the car in trade. He also went over the pricing structure, how and why the dealership priced the car at that price. We were satisfied with the deal and bought the Corolla. He explained with full disclosure all the papers we were signing, so there were no surprises. He introduced us to Mathew (customer relations manager) and finance department. While we did final papers he got the car cleaned and ready for us, it was ready when we were done. Before we left he explained the features again to make sure we knew how they worked and where they were. He called the next day to thank us and see if we have any questions. We thanked him for a Great experience. We will send everyone we know to him. Job Well Done!! Thanks More