Arlington Toyota

Stopped in to look a car for my daughter. Cassidy was friendly, and courteous with us before, during, and after the test drive. She was able to answer any questions we had. My daughter ended up wanting friendly, and courteous with us before, during, and after the test drive. She was able to answer any questions we had. My daughter ended up wanting to go with a different vehicle and we left after the test drive. I'll be going back when I'm ready to shop for another vehicle. More

I was very satisfied with the service, provided on Saturday Dec 19, 2020 by Sales Associate Olga Rusnikova. She was fast, professional and knowledgeable, very pleasant , friendly and helpful. The mos Saturday Dec 19, 2020 by Sales Associate Olga Rusnikova. She was fast, professional and knowledgeable, very pleasant , friendly and helpful. The most important, she was highly oriented on the customer/buyer needs. Explained everything clearly and made my purchase process easy and joyful. Appreciate every minute of her time. Thank you. Iryna Grames, the owner of a new Toyota C-HR. More

We got our brand new Toyota Camry SE all wheel drive for our business purposes. And very happy and pleased not only with purchase, but with Highly professional customer service too. Olga is reliable and re our business purposes. And very happy and pleased not only with purchase, but with Highly professional customer service too. Olga is reliable and responsible with service and timing. Overall we had a fun and welcoming experience! More

BUYERS BEWARE!I usually don't post reviews but I've had BUYERS BEWARE! I usually don't post reviews but I've had such a negative experience with this dealership so figured it was worth a review. I was loo BUYERS BEWARE! I usually don't post reviews but I've had such a negative experience with this dealership so figured it was worth a review. I was looking for a 2019 RAV4 and ended up Arlington Toyota since their website posted a deal for certified cars stating they were giving the 2 year free maintenance as the deal. Went there on Oct 3/2020, and the sales person was Michael Bejda and he kept selling the 2 year maintenance offer. Found a car I liked and test drove it, and noticed the steering wheel was squeaking. Michael told it would be taken to the service dept and it would be fixed right away. So then sat down to sign the paperwork, and the manager (Chung Kang) tells us the maintenance deal is only if I purchase the extended warranty and it's not his problem that Toyota advertises it differently on the website. So I think, fine whatever. Sign the papers and I trade in my 2016 Corolla, and as Michael was dropping the car off, he tells me the service dept was not able to fix the squeaking noise and that I would have to bring the car in again. So I bring the car back, and they spend 45 min and tell me they couldn't replicate the problem and I would have to leave the car at the dealership overnight. I'm a physician so I need a vehicle for work and I live nowhere close to Arlington. So the following week I speak to Chung (the manager) and bring my car back again, and they finally fix it. Now all this while, I'm waiting for the title for the car and Toyota keeps making excuses. They gave me a 30 day drive away temporary license but I need to get my car registered/ licensed in Wisconsin. So on Oct 26 I get a call from the title person, Lisa Reed telling they only realized recently that the car is titled in New Jersey and they only applied for the Illinois title on Oct 23. So this dealership basically sold me a car on Oct 3 that was not even titled in Illinois, and only filed for an Illinois title on Oct 23. And they tell me it will take another 1.5-2 weeks for the title to reach the dealership, and my drive away temp license expires in 5 days. So Lisa tells me to go to the Illinois DMV to ask for an extension. I wait 45 min outside in the cold at the DMV and they talk to their supervisor/manager and tell me they can't give me an extension on a drive away. They tell me to report this issue to the Secretary of State Police since it's very unfair what Toyota has done (which I will be doing). So now I have 4 days remaining on my temp license, Toyota doesn't have a solution and I've spend far too much time on this situation. Never have I had such a negative experience with a dealership. I've stuck with Toyota all these years because they had great customer service, and I had previously purchased cars from Toyota Lincolnwood and Northside without any issues. I will never be returning to this dealership again, and would caution others to stay away from this place More

I was loyal customer of this dealer. In March when I tolled my dead 2012 Rav4 to their garage, I was told due to radiator leak the head gaskets burned out, resulting coolant in cylinder and car can not tolled my dead 2012 Rav4 to their garage, I was told due to radiator leak the head gaskets burned out, resulting coolant in cylinder and car can not be started. Recommendation is to replace radiator and engine, total cost for a radiator and rebuilt engine is $6000+ after big discount. In another garage my friend referred me, I had the engine replaced with a used one of 70K miles on it The front axles, oxygen sensor are replaced with OEM parts as well. Total cost is $2500. And the radiator does not leak at all. The mechanic told me he has fixed several RAV4 with the similar issue as mine, the mileage on these RAV4 he fixed are from 70k to 100K miles. The coolant in cylinder is due to engine head gaskets worn out, not the radiator leak cause the head gaskets burn out and coolant leaked in cylinder. I don't think Toyota mechanics and their master cannot tell if the radiator leak or not. Arlington lied to me. They hided the truth that their material problem causing the issue, and even asked me to pay $700 for a perfectly working radiator just to cover the story they made it up. More

I was very pleased with Rita Toledano’s service. I’m a first time buyer and she provided me with the Best experience! She answered my text messages with certain questions I had in a timely matter. She was first time buyer and she provided me with the Best experience! She answered my text messages with certain questions I had in a timely matter. She was so patient with me and the rest of my family. More

Only GOOD reviews about this lady!!! Had an excellent experience working together with this woman, she helped me from A to Z, explained everything clearly and i picked up the best option Had an excellent experience working together with this woman, she helped me from A to Z, explained everything clearly and i picked up the best option for me. Would highly recommend her, she knows how to do her job perfectly. Perfect customer service, she is honest and straight. Only best comments about her. More

On July 8, 2020, I financed a 2019 Jeep Compass Trailhawk which I love!! HOWEVER, I was very disappointed because the dealer only gave me 1 set of keys!! They failed to tell me this before I went through which I love!! HOWEVER, I was very disappointed because the dealer only gave me 1 set of keys!! They failed to tell me this before I went through with the entire process. So if I was to ever misplace the key I would have to pay $250 for a new one.(I don't think that was fair) When I asked the manager (CHUNG) he had no professional response, he was very unconcerned, and he basically told me to take it or leave it AFTER I had finished all the financial paper work! I thought all vehicles are supposed to come with 2 sets of keys?!?! More

They offered the best value compared to all other dealerships I looked at. Excellent customer service. The sales associate, Olga, was very friendly, knew everything there was to know about their cars dealerships I looked at. Excellent customer service. The sales associate, Olga, was very friendly, knew everything there was to know about their cars, and was able to answer any question. She anticipates a lot of the questions customers will have before they have to ask them. More

OK cars and sales people, but watch out for their appraisers I liked the 4Runner I test drove at Arlington Toyota and wanted to move forward with it. I also had a good offer on the car I was trading in from anot I liked the 4Runner I test drove at Arlington Toyota and wanted to move forward with it. I also had a good offer on the car I was trading in from another dealer going into this test drive. I let them appraise my trade and told them the amount they needed to beat. They made a low offer which I turned down ($3400 less than NADA trade in), then they repeatedly came back (and interrupted the sales person) to try to strong arm me into taking a bad deal, and finally accuse me of misrepresenting my car (they didn't know the difference between an Impreza, a WRX, and STI). I guess I'll take that first offer and shop elsewhere. 2 stars for having a car I wanted? More