Arlington Toyota - Service Center

I came for my service appointment on my Prius promptly. ..did not have contact with my service agent for 20 while waiting. My concern was dashboard warning lights. I took Lyft home to wait for diagnosis. FI ..did not have contact with my service agent for 20 while waiting. My concern was dashboard warning lights. I took Lyft home to wait for diagnosis. FIVE hours later I finally called and then 20 min later got at text saying it was my hybrid battery and gave estimate near $5K. I elected to just pick up my car, but still had to pay $199 for the diagnosis, which subsequently was told AutoZone will do for free. I think plugging a car into a diagnostic computer should NOT result in a $199 fee. I think from the lights alone it should have been obvious what was needed. I believe a refund is in order. More

I have a 2018 Toyota Sienna that's been modified to accommodate a wheelchair. I have received recalls over the years and they will not honor or repair any of them because of the modification even if i accommodate a wheelchair. I have received recalls over the years and they will not honor or repair any of them because of the modification even if it's something that wasn't touched during the modification. But at least once a month they call me to tell me that I have an open recall on my fuel pump, this has been going on for years. During the first call when I brought it in before they told me to get lost, I reported that the stereo system.was also having problems. They told me they couldn't find any issues or get it to replicate the problem I described. At this point the car was still new and under warranty. About a year later I get one of the calls about the fuel pump I explained to them that they told me to get lost because of the modification but they said bring it in and we will take another look. So I did and, still under warranty at this time, I reported the stereo system problem again with great detail, again I was told they couldn't find a problem and they said the part about looking at the fuel pump was mistake. After about 9 months I got the idea to start making videos of the entertainment system problem. So I took it in with my videos. Out of warranty at this point, they were immediately able to diagnose the problem and told me that I need a whole new unit. I said but you guys know I've told you about this problem twice over the past couple of years while it was under warranty. They basically told me to pack sand that there was nothing they could unless I paid for a new system. A few months later after another call about the recall on the fuel pump I went in and ask since you would have replaced it if it wasn't modified can you just give me the new pump and I'll do it. They said no. The fuel doors of some models of Toyota break off. They know this and their is no recall but their is a class action lawsuit that required them to fix it if you bring it in. This dealership will never tell you this, and even when you present the documentation from the class action expect a battle to get them to honor it. So I won that battle and they did the repair but are required to paint it to match the car. When I got mine back the color isn't even the same. Stay away from this dealership, if they put as much effort into customer service as they do in figuring out ways not to provide good customer service they might be a good dealership. More

I really appreciated that the service dept was able to take my car without an appointment and quite promptly . Everyone was polite . They also offered me a loaner or a pick up service . I dropped the car take my car without an appointment and quite promptly . Everyone was polite . They also offered me a loaner or a pick up service . I dropped the car with a radiator issue and 4 warning lights on the dashboard, and those were the problems I needed to have addressed . The radiator was replaced and it is working fine , but the warning lights were still there . More

Excellent service from start to finish. On top of great customer service I was able to have some freshly made popcorn while sitting in the waiting room. Highly recommend On top of great customer service I was able to have some freshly made popcorn while sitting in the waiting room. Highly recommend More

We took our 2020 Toyota Corolla to get fixed on September 2023. After they fixed (it was $2300.00)we got our car back. Drove home and it started having a sound that was not there before. We took the car back 2023. After they fixed (it was $2300.00)we got our car back. Drove home and it started having a sound that was not there before. We took the car back and they let us know that it was the transmission and it will cost us $8000.00. I spoke with the representative that was attending me and let him know it was odd that we took the car the first time and after two weeks it had a sound and it was the transmission with $8000.00 charge. After a couple of months I took the car to a different dealership and they took the time to check what really was the problem and resolved it for less ($2800.00) than the $8000.00 this dealership quoted. Conclusion, get a second opinion! Follow your gut and your intuition when it tells you that someone is not being honest. More

Service was prompt, Alisha Brendon was terrific My wait time was minimal. Ms. Benson even had my car washed. time was minimal. Ms. Benson even had my car washed. More

Arlington Toyota was great. The Chauncey team was great also. Everyone took very good care of us. The Chauncey team was great also. Everyone took very good care of us. More

Good job very nice people in timely manner they do very good job and hopefully good job and hopefully More

They took care of all my needs and were spot on with doing what needed to be done. Also appreciate the clean car. doing what needed to be done. Also appreciate the clean car. More

Arrived esrly and wad quickly chrckrd in. An airbag recall was added to the routine msintenance and all work was accomplished in less than 2 hours. Chauncey, the service rep, fid a great job An airbag recall was added to the routine msintenance and all work was accomplished in less than 2 hours. Chauncey, the service rep, fid a great job of moving the pace of e Work & keeping me posted. More