Arlington Toyota - Service Center

Great service and parts department I took my camry in for tail light replacement and service. Lasiart was my service writer he is very professional and personal. Rod Brin in parts was I took my camry in for tail light replacement and service. Lasiart was my service writer he is very professional and personal. Rod Brin in parts was very helpful and professional. My overall experience was as it has always been "superior ". More

Over the top Have been going to see my service manager Mike Sandelin for a couple of years now he is the best! I have owned a number of cars from Lexus, Mercedes, Have been going to see my service manager Mike Sandelin for a couple of years now he is the best! I have owned a number of cars from Lexus, Mercedes, Acura, etc and I have never had such personal attention from someone who truly wants to take care of his clients. Go see Mike Sandelin for service he is the best! More

Poor Service and Poor Customer Service Making an appointment online is the best way to get the service performed but make sure you are there plenty of time before your appointment because i Making an appointment online is the best way to get the service performed but make sure you are there plenty of time before your appointment because it is almost always a 5-10 minute wait before some comes over and talks to you from their service lane. It took them 1.5 hours to do an oil change with an appointment. If you are buying parts or accessories make sure you purchase them before hand and have them ready with your appointment and check with parts so that they have time to install them. Ask for the accessory costs in writing before you get there because they raise the price when you arrive. The prices do not include labor unless you ask ahead of time. If you are getting a detail done be sure to leave items of value at home because they like to collect them and look at you like you are nuts when you ask where something has gone. The management is always at lunch when you want to speak with them personally about the wait, the theft, the price increase and the hidden labor. This is by far the worst service center for Toyota's. The person supposed to be handling the problems gets back in your face and says she did not wrong you so I better drop the attitude. I believe that I was within my right to be upset when I had items stolen from my truck during their service in the back. I do not wish this on anyone. Do yourself a favor and choose another dealer to get the service done, there has to be better ones out there. More

Always the best!!!! Anytime I need anything done to my car since buying in last September I always take it Arlington Toyota.I've been going there for many years and every Anytime I need anything done to my car since buying in last September I always take it Arlington Toyota.I've been going there for many years and every experience gets better each time.My last visit was last week for my routine oil change and as always they got the job done.I had them look at another issue I was having and they took care of it no problem.Rande is very nice,professional and always kept me up to date with what was goibg on my car.I was in and out in about an hour.They absolutely awesome over there. More