Armory Chrysler Jeep Dodge Ram FIAT of Albany

I gave a detailed explanation of my car’s problems to the person making the appointment and explained that it takes me an hour to drive to the appointment. When I arrived for the appointment I discovered th person making the appointment and explained that it takes me an hour to drive to the appointment. When I arrived for the appointment I discovered that none of my information had been given to the service people and I had to reschedule. This was after waiting a month for the original appointment. The lack of communication was very disappointing. More

Spent a lot of money on an extended warranty only to be told not all items are covered. The entire headlight unit seal was defective and leaking water into the headlamp. It cost over $900 for replacement told not all items are covered. The entire headlight unit seal was defective and leaking water into the headlamp. It cost over $900 for replacement. Your extended warranty sucks. More

Always have a great service experience, from the advisors on the desk to the techs in the shop on the desk to the techs in the shop More

Dropped my truck off on the 21 and it’s still in the shop.Nobody answers the phone .Waiting on my extended warranty to get approved shop.Nobody answers the phone .Waiting on my extended warranty to get approved More

The service department will s top notch. Marlon is always very helpful and accommodating. Vehicle was taken care of in a timely fashion. Will go back again Marlon is always very helpful and accommodating. Vehicle was taken care of in a timely fashion. Will go back again More

You have had my car for 29 days now! ! 29 Days! It’s unreal and 100% frustrating! ! 29 Days! It’s unreal and 100% frustrating! More

This visit was for annual checkup, oil change, tire rotation and NYS Inspection. The wait was longer than usual. However I checked on this with Marlon who assured us that our vehicle was being proces rotation and NYS Inspection. The wait was longer than usual. However I checked on this with Marlon who assured us that our vehicle was being processed and would soon be ready. He apologized for the wait. The waiting area is pleasant and staff is always friendly. We appreciate this dealership and are long time customers. More

Marlon, service manager, did an excellent job coordinating the repairs for my vehicle, was very understanding and went above and beyond to get the job done coordinating the repairs for my vehicle, was very understanding and went above and beyond to get the job done More

It seems like there is less people working the service area than in the past. But I did appreciate the ones that are there. The men and women are knowledgeable. Just seem like there is fewer. I was ve area than in the past. But I did appreciate the ones that are there. The men and women are knowledgeable. Just seem like there is fewer. I was very happy with the time it took to replace my battery. When it quit on me. Since I didn’t have an appointment. I also was appreciate with the service that drove me home that day. The fact that I didn’t have to call a family member to pick me up was very nice. More

This is the place with good people. Friendly and reliable. What more can you want? Friendly and reliable. What more can you want? More