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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,118 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,118 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

October 07, 2024

The service center under New Management has definitely gone in the wrong direction. When they were fully under the last Management group I felt they cared more about their customers. The delay and the ser More

by GSACKS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's disappointing to hear about your recent experience with our service center. We strive for excellent customer care, so it's unfortunate to know those standards did not align with your experience. Your feedback is invaluable as we work on improvements, and we'd appreciate any further details you could share directly with us. If you're willing to discuss, please reach out to the email address listed in my signature below. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

October 07, 2024

Almost impossible to get a real person to answer the phone or call back or to schedule other than routine service. More

by RICHARDPGUTHRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Richard, I'm sorry to hear about the difficulty in reaching us for service scheduling. We strive to provide prompt assistance and it's clear we fell short here. Please reach out directly so I can personally assist you with your needs. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

October 07, 2024

Marlon is the best consistent, very polite patient and make sure I get everything I need done with no problem More

by TYLERANDRESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're proud to learn that Marlon provided such excellent service at Armory Chrysler Dodge Jeep Ram Fiat of Albany! Thank you for sharing your experience, and we're here if you need anything else.

October 07, 2024

Carolyn always makes it happen! We have leased at least 4 cars from her and are return customers More

by TAWNYAFRANK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We truly appreciate your loyalty and business, Tawnya! Carolyn will appreciate your recognition of her efforts to make things easier on our customers. Safe travels in your new ride! Come back to see us whenever we can be of assistance along the way.

October 06, 2024

Wonderful service and wonderful, courteous people. My husband and I are so happy that we have chosen this dealership. Nick Miller is a wonderful, kind and caring person, and great to deal with. More

by edward.heffron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Miller, Nancy
Report | Print
Oct 06, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing your thoughts about your experience with Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

October 04, 2024

The customer service was wonderful, they were quick to assist me . They were quick to finish with my vehicle & talk with me . I was very happy with the way I was treated in your establishment More

by Hellcat1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician
Report | Print
Oct 06, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Armory Customer Relations Team

Oct 08, 2024 -

Hellcat1121 responded

I was very pleased with the customer service this company has provided me .

October 04, 2024

Love the people at this dealership. Marlon is a caring and kind service advisor and always does whatever he can to help me. The service team recently fixed my tire issue and got me and More

by bethwhiteside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Report | Print
Oct 06, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

October 04, 2024

Excellent service. Prompt and courteous. Very knowledgeable. Would come here Again and recommend my friends. More

by DNCRIST2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Crist
Report | Print
Oct 06, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany! Best Regards, Armory Customer Relations Team

October 02, 2024

Very efficient and courteous…it was a good experience and will go back again for service. More

by NATE.ANCTIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson, Lisa Stewart
Report | Print
Oct 02, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hi Nate: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Armory Customer Relations Team

October 02, 2024

My car has been at armory jeep for 4 weeks and still has not been worked on! More

by BRW_MORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Report | Print
Oct 03, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I sincerely apologize for the delay and the frustration you’re experiencing with your vehicle. Four weeks is far too long, and this is not the level of service we aim to provide. I understand how important your car is to you, and I’d like to help resolve this situation. Please reach out to me directly so I can look into this and provide you with an update. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

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