Armory Chrysler Jeep Dodge Ram Fiat of Albany - Service Center

GPS/Radio Mike was very courteous and thorough and answered all questions. I didn't wait long to get results of reason for bringing in. He is a pleasant young Mike was very courteous and thorough and answered all questions. I didn't wait long to get results of reason for bringing in. He is a pleasant young man. More

Warranty repairs cheerfully completed This review actually covers the purchase and repair of a 2015 Fiat from Armory. I've tagged all the people below who facilitated the sale and subseque This review actually covers the purchase and repair of a 2015 Fiat from Armory. I've tagged all the people below who facilitated the sale and subsequent repairs, making both experiences extremely easy and pleasant. More

Excellent Service I have been dealing directly with Marlon Hardee for the last 20 years or so. He has great service skills and is always on top of my service needs and I have been dealing directly with Marlon Hardee for the last 20 years or so. He has great service skills and is always on top of my service needs and or problems More

Wanted to charge $35 for $1.50 light bulb This probably is not as much of a service issue as dealer issue. I leased my truck with Armory. With my truck came free oil changes for owning a busin This probably is not as much of a service issue as dealer issue. I leased my truck with Armory. With my truck came free oil changes for owning a business. 45,000 mile lease. I brought my truck in for inspection and oil change at 38,000 miles. They would not make good on oil change because I was over 36,000. And also wanted to charge up to $35.00 for a light bulb for my third brake light. $1.50 at Napa. Also beware warranty runs out at 36,000 Kmi even if your lease is 45,000. Never again More

Found the problem?? Blind spot sensor kept going off for no reason so I brought it in. I had to contact service each day to get an update, only to find out each time they Blind spot sensor kept going off for no reason so I brought it in. I had to contact service each day to get an update, only to find out each time they said they need another day. What happened to keeping in touch with the customer?? Finally found a faulty wiring harness said the Jeep should be fixed be the next day assuming the package the had overnighted got there but again only after I called for a status for the 3rd day. Finally got it fixed got a call to pick it up only to find the front floor mat covered in dirt and grime. Guess they figured since they fixed it I could at least clean up after them. Car smelled horrible afterward also. Hey but at least the blind spot sensor got fixed eventually????? Not a good experience especially after only having prior good ones. More

Oil Change & Tire Rotation Stopped in the express lane for an oil change, tire rotation and inspection. I was there about an hour and a half for the oil change and tire rotatio Stopped in the express lane for an oil change, tire rotation and inspection. I was there about an hour and a half for the oil change and tire rotation but was unable to get my truck inspected because the certified mechanic was back logged. I always enjoy your hot cocoa so I made myself at home with your complimentary wifi and enjoyed a movie while I waited ;) Jenniffer Lewis More

Average I've always been treated as a value customer; fast reliable service. For some reason this time I felt that I was being avoided at all costs. I broug I've always been treated as a value customer; fast reliable service. For some reason this time I felt that I was being avoided at all costs. I brought my van in for a oil change and rotation of tires. As I was standing there waiting for someone to help me, I realized that I was actually waiting for someone to acknowledge me even being there. No one ever said Hello or I'll be with you in a moment. And they were not busy. No excuse. Finally I was asked if I needed help by someone that just walked in the room. It was uneventful after that. More

Excellent! Everyone knows me by name. They make me feel welcomed and a valued consumer. They all answer my questions and never seem to be too busy to spend tim Everyone knows me by name. They make me feel welcomed and a valued consumer. They all answer my questions and never seem to be too busy to spend time with me no matter how busy they may be. More

Good service at the Express Lane Drove in for an Express Lane oil change and wiper replacement and was back out in less than an hour. Very happy with my Ram and the service it gets at Drove in for an Express Lane oil change and wiper replacement and was back out in less than an hour. Very happy with my Ram and the service it gets at Armory Garage. More

Great people fast service and exceptional response time. Paul took my concerns very serious never questioned and tom Harpster for a great year drive to see really what needed repair. Straight forward pricing Paul took my concerns very serious never questioned and tom Harpster for a great year drive to see really what needed repair. Straight forward pricing and knowledge. They are both great people to deal with when you have already had bad experience with other dealers. More