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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.5
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

November 18, 2020

Alex my sales person was very friendly and great to work with. Alex went out of his way to be helpful and do whatever he could to make the experience seem less. More

by WAWA6449
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus
Nov 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

November 17, 2020

Great dealership, Adam was a true professional at his job. Very good service department. Fix my car very quickly. Will keep doing business with this service . More

by dweave02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

November 17, 2020

My experience yesterday was great! I arrived and was taken on time. This was my first service because I purchased my vehicle in December of 2019. Corey was able to address a concern I had about connecti More

by TUDDIN51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Dockery
Nov 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for choosing Arnie Bauer Buick GMC Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

November 17, 2020

I like the first class service I always receives from the service department. The check in people are very courteous and very at explaining what work to be done. More

by SAVANAHWM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Nov 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again!

November 17, 2020

Adam was very helpful with my car being serviced. I really appreciate his help. He is always kind and goes the extra mile. Thank You More

by CARBREESE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again!

November 16, 2020

Could not get a response as to status of vehicle. Adam texted saying if I need anything to text him I texted for an update. No response to my three messages. More

by NAYNAYROCKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for the inconvenience. The service advisers are now all up to date with their apps. It seems there may have been a glitch. No excuses. Again, we greatly apologize. Thank you for bringing this to our attention. We look forward to see you again. Have a wonderful day!

November 16, 2020

Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service. More

by DELORESPARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Mike Werner, Adam Estes, Bill Neibert, Jessica McCormick, Corey Dockery, Mark Snyder, David Steffan
Nov 18, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

November 16, 2020

Customer service representative was not friendly. I felt rushed and ignored.. Service representative was talking to me as he had commission on the bill. I was disappointed. More

by CLEVENCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not remember name. Waited outside
Nov 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Good afternoon. My name is Jessica. I am the Customer Service Manager at Arnie Bauer. Thank you for your time and feedback. My apologizes for the unfortunate encounter you had in our service department. I would like if you could contact me at your earliest convenience at 708-720-7363 or email at jbaldy27@arniebauer.com . I'd like to better understand the visit and help in your future. I'm sorry for any inconvenience. Thanks again for your time.

November 15, 2020

Service Department did a nice job getting my truck taken care of with all the bad weather. All the details of the service were fully explained in advance. More

by D.STENNING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Mike Werner
Nov 17, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We sincerely value your business and look forward to your next visit!

November 15, 2020

This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy More

by JSAN267770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Thomas Sinon
Nov 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We are so happy to have been able to assist with your vehicle search. Thank you so very much for your feedback and time. Being family owned. These kind reviews keep us on our feet and eager to assist the community! If there is anything that we can assist you with in the future or any unanswered questions please contact our sales dept. We will be happy to help! Congratulations on your vehicle purchase !

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