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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.5
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

November 06, 2020

I went there to buy a specific,they already sold it so I bought a different one.. paid 26,000 for it and it had a plu in the front tire and no floor mats.. very disappointed More

by Staciajackson513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alyssa Farkas, Greg Parker, Mark Diehl
Nov 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any inconvenience. Please contact Jessica the Customer Service Manager at 708-720-7363. We hope to make this right. Thank you for your time. Have a wonderful day!

November 05, 2020

I have been with the dealer since 1976 and have always been satisfied with their service and products. The service staff has been top notch since I delt with them from starting with them. More

by WOHSK@AOL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner, Adam Estes, Bill Neibert, David Steffan
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Wow, it's feedback like yours that really keeps us motivated! We are very happy our team could provide you with such a positive experience over the years! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 03, 2020

Great job at the dealership Bill was nice kind And answered all my questions with a smile And went over all the paperwork Ask me what I had for lunch More

by BRAGGJULIUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2020

Sales Man Jacob Koehne was outstanding! Made me feel like I was the most important person in the dealership! Can’t say enough about his service! More

by SCOTTY2HOTTY2969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Koehne
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!

November 03, 2020

I appreciate Arnie Bauer Dealership they are always very accommodating with my work schedule. They’re always friendly and helpful The car is fixed right the first time and always clean when it’s done. Than More

by CARBREEZE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2020

Bill gave me very good service. I was very happy with the work completed on my car. The tire recommendation gave my car a much better ride. More

by CANNERY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 31, 2020

Great dealership! Can’t say enough good things about them. They are always prompt with service . They tell you what needs to be done before doing it. More

by Nadine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner, Jessica McCormick
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

October 31, 2020

From purchasing my vehicle on the 14th of this From purchasing my vehicle on the 14th of this month.... To getting my remote start on the 29th..........Both interactions were superb. Great c More

by DERRIMUSWILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar, Adam Estes
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

October 30, 2020

Friendly but waited 2 hours for an oil change and that’s with an appointment. Probably won’t be back, as that is a long time to wait and I haven’t waited that long before . More

by Jean watson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Estes
Oct 30, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Sorry to hear about this and we appreciate your review. We generally do take about an hour, we are a union shop and not a quick lube. All of our oil changes come with a 27 point inspection and a carwash (most days, depending on weather). However, 2 hours is excessive and we do apologize. Please let us know if there is anything else we can do. Thank you.

October 30, 2020

My families dealer of choice. We love Arnie Bauer. Thanks for great service. Thank you so much for Bill Neiberts attention to detail. Thanks for all you do More

by LSTINER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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