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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

March 05, 2019

Service The car would not start. A brand new 2019 Buick Encore. They said it was the battery but roadside assistance disagrees. I hope there are no more probl More

by MYLUV4TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sinon
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks so much for taking the time to share your experience! We appreciate the positive review and look forward to seeing you again!

March 05, 2019

2012 lacrosse Everyone was very nice. Paperwork was done fast and easy. Alyssa was very friendly and made my husband I understand everything that we needed to sign. More

by RJSTAB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Bret Pechtold
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We strive to create a stress-free and easy experience for our customers. We are happy to see that you’re satisfied with your purchase. Hope to see you soon!

March 05, 2019

Leasing an Enclave Our experience was quick, informative and pleasant. We now have a great new vehicle that is basically worry free for the next 3 years. Arnie Bauer is More

by FKUCHTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Drew Mclaughlin
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We’re happy to see you had a pleasant experience at our dealership. We certainly value your business. Have a great day!

March 03, 2019

Awesome........Awesome......Awesome ! ! Our salesman went over and beyond to get our truck located, with our specific options. He was very respectful, helpful, and never pushy. We felt ve More

by SANDYJAGER
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, David Brdar
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We're glad to know that our staff was able to impress you! Thank you for your business, and we hope to see you again!

March 03, 2019

Maintenance check & oil change, tires rotated. I’d forgotten my appointment time & got there late. Everyone was still very nice, & I was still able to obtain service with minimal waiting time. I go More

by FALDATRIP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (service dept)
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks so much for taking time to share some of the details of your experience! We appreciate the positive review and look forward to seeing you again!

March 01, 2019

1 happy customer The work was done really fast and accurate Mike was great knowledgeable and I paid little to nothing everything covered by my warranty thanks guys . More

by Cyncov51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We're glad to hear you found our staff was knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2019

Oil Change I had the best customer service experience with the Mike Warner he took care of me he made sure I understood what was being done to my vehicle and tha More

by MDIXON7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warner
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Arnie Bauer Buick GMC! We look forward to your next visit! Take care!

March 01, 2019

Awesome Adam is always friendly and provides great customer service. He provides timely updates and offered a ride to my home. I don’t wait excessively long More

by LECHELLE72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for taking the time to highlight a key member of our staff! We're glad to know they’ve been able to contribute to your positive experience with us. See you next time!

March 01, 2019

problem with brakes The car was back for the fourth time with the same problem, finally it was resolved , when they replaced the rotors. To bad it took four returns, the More

by CAPSJIMGEN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill the service manager, also Bill the service writer
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Greetings, and thank you so much for the high rating! While we're glad to know that your overall experience went well, we regret that there were aspects of your visit you felt were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further.

March 01, 2019

First time customer Didn’t get good service at all never talked about if anything was wrong or found i had to ask and they recommended some things on invoice sheet but ne More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Mar 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your time and your response to our survey. I am sorry you did not have a satisfactory visit. We are committed to providing the utmost customer service. I’m sorry again for the inconvenience. Please contact Jessica McCormick at 708-720-7363. She will be happy to further assist you.

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