Arnie Bauer Buick GMC Cadillac

Excellent service. Environment always clean staff is alway friendly and when possible they wash my XT5. Very much appreciated.. Providing water 💦 is a plus. Thank Environment always clean staff is alway friendly and when possible they wash my XT5. Very much appreciated.. Providing water 💦 is a plus. Thank you, for your professionalism and providing a quality product. More

Great experience!!! Everyone is very friendly and really care that your truck is serviced correctly. I would recommend buying from this dealership since I have had no iss Everyone is very friendly and really care that your truck is serviced correctly. I would recommend buying from this dealership since I have had no issues. More

Long time customer I’m a long time customer with Arnie Bauer. For me buying a vehicle is as easy as making a phone call. Norm Mitchell will find what I’m looking for tak I’m a long time customer with Arnie Bauer. For me buying a vehicle is as easy as making a phone call. Norm Mitchell will find what I’m looking for take care of the paperwork and even bring the vehicle to me More

Very quick and easy...salesperson AJ was the best This was quick and thorough..very professional and courteous..especially salesperson AJ...he worked very hard in getting what I needed to close the sa This was quick and thorough..very professional and courteous..especially salesperson AJ...he worked very hard in getting what I needed to close the sale I couldn't be happier. More

Internet car buying Attentive and flexible. Good follow up with communications. Kept appointments and helped with arranging travel plans to pick up vehicle. Exteri Attentive and flexible. Good follow up with communications. Kept appointments and helped with arranging travel plans to pick up vehicle. Exterior of Vehicle was detailed, inside was clean but not up to the standard I was expecting. I would work with the sales person and the dealership in the future. More

The Service Department I’m always amazed how friendly and welcoming everyone is. They go out of there way to make sure you’re kept informed.as to any problems with your vehi I’m always amazed how friendly and welcoming everyone is. They go out of there way to make sure you’re kept informed.as to any problems with your vehicle. More

Exceptional service My service advisor is very personable, but not at the expense of providing great service. He makes you aware of potential problems, but doesn’t try to My service advisor is very personable, but not at the expense of providing great service. He makes you aware of potential problems, but doesn’t try to have you pay for any services you don’t need. More

Service was awful I am so disappointed I drove my car to the shop for service in a oil change one of their service people took me to the bank to get the mone was awful I am so disappointed I drove my car to the shop for service in a oil change one of their service people took me to the bank to get the money to pay for my car after waiting a few hours I went to get the $880 that they told me I was being charged when I get back to hit a different price for me $3,400 and said they found something else wrong with the car but I believe the technician that was working on my car broke the boat off in my car and they sent my car home buy tow truck and I had to get the tow truck I drove it in it was towed back home so now I will let my legal team deal with it and I am very dissatisfied and I would never have service there ever again they lied and even when I was in the vehicle with the guy driving me I heard William neibert tell him not to talk in front of me I also had him call Car Shield because I have that protection on my vehicle but he only asked them for a fuel pump I talked to them the next day after service was not good at all service there's just a scam and a cover-up I feel I was service wrong because I am a woman and you have people there that just don't want to do their xxxx job More

Responsive, professional staff! Relaxed buying experience We found our vehicle online, put in an online request for more information and received a very timely response (from Miranda). We are located 2 hours We found our vehicle online, put in an online request for more information and received a very timely response (from Miranda). We are located 2 hours away from the dealership so we had a few questions about the vehicle that we wanted answered before we made the drive to see the car. Our salesman, David Brdar did an excellent job answering all of our questions! I was a little disappointed when it came time to complete the paperwork because the individual we met with (Trina) seemed to lack a teamwork mentality. She openly expressed her frustration about our payment method and was irritated that David hadn't gotten it approved prior. I stated that he may not have heard us say we were using a certain payment method to which she responded "he gets in a rush and doesn't listen." She then proceeded to get on the phone to get the payment method approved and clearly voiced her frustration again by saying "nope, he didn't get this approved." I just felt that in a dealership, you have to have an environment of teamwork and she clearly seemed more irritated with David than thankful that he secured a sale for the dealership. Lastly, before we purchased the vehicle, we tested all the features to make sure everything worked. One thing we couldn't test was the HomeLink universal remote system (programmed garage door opener). Unfortunately, when we got home and tried to program the garage doors, we identified that the HomeLink remote system isn't getting power (the indicator lights do not come on). We are hoping this isn't an expensive fix as we just spent a considerable amount of money on a vehicle that should have been completely operational at time of purchase. More

Oil changes scheduled on 2 vehicles Overall I was happy with everything. I was not happy that I had scheduled appointments for both vehicles on Saturday. 1st car at 10:00 am, second at 1 Overall I was happy with everything. I was not happy that I had scheduled appointments for both vehicles on Saturday. 1st car at 10:00 am, second at 10:15. I was not even able to talk to someone until 10:15 and it was 10:30 before we were done with the paperwork. All in all it was a good experience but I believe that people with appointments should take preference over walk in customers. Thank you More