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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

February 04, 2019

excellent Everyone was courteous, informative, and great to work with for the purchase of our new car. We would definitely purchase another car at this dealers More

by INSNORM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Rowland Laird
Feb 04, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for this excellent review. It was a pleasure to assist you and please let us know when we can do so again! Kind regards, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 04, 2019

Fast and efficient I have leased my last three vehicles from here and they are fast and efficient at getting you in and out of the dealership. I highly recommend leasing More

by NCB9273
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Will Buis
Feb 04, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate you for letting others know about your experience at Arnie Bauer Buick GMC Cadillac. We look forward to your continued business. Take care! Kind regards, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

February 04, 2019

Usually excellent service I brought my XT5 in because the windshield washer fluid receptors were not working, they said they were frozen and “fixed” the problem, the rear recep More

by LETTMANG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark- he’s very good.
Feb 04, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for taking the time to provide this feedback. We appreciate hearing all comments, so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best regards, The Arnie Bauer Buick GMC Cadillac Team

February 04, 2019

Frustrating The ad on the internet specifically stated life time warrant on engine. Found out at closing paperwork that it was not included. So I had to pay sever More

by 2009gmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trina, David Brdar
Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We are sad to see that your experience was not completely positive. Please come see us for any future needs.

February 04, 2019

Brake problem, not resolved, car was there for a week Problem with my brakes making roaring sound, third time at dealer, not resolved, might need to meet with GM rep, very disappointed at this time More

by CAPSJIMGEN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Feb 21, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review. We'll be sure to pass your comments along to the team. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.

February 04, 2019

Easy and thorough car buying experience David Brdar addressed all my concerns and had us on the road in plenty of time for the trip back to Western Wisconsin (saw the vehicle online and boug More

by XDJAY1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar
Feb 04, 2019 -

Arnie Bauer Buick GMC Cadillac responded

John, we're delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

February 02, 2019

Great Service Great service got me in and out for oil change tire rotation and transmission flush. Nice and comfortable waiting area with plenty of refreshments to More

by NICOLEALAINE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 04, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Hi Nicole and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arnie Bauer Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. If you need anything else for your vehicle, please let us know. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 01, 2019

Excellent service The whole review and experience can be summed up in one Word EXCELLENT”. The staff was very courteous and very helpful in anweing our questions. More

by Sayed Ahmed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Rowland Laird, Alyssa Farkas
Feb 04, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We're glad that you had an excellent experience with us, Sayed! It was a pleasure to assist you and please let us know when we can do so again! Kind regards, The Arnie Bauer Buick GMC Cadillac Team

Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for the review! We're happy to hear that you were satisfied with the service we provided. Have a nice day!

January 31, 2019

As I walked in the door I was welcomed and taken care of. I admired how polite and friendly everyone was. The atmosphere was delightful and pleasant I would recommend Arnie Bauer to anyone. Mr. Lairf was a p More

by Linda F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rowland Laird
Feb 04, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for recognizing your experience at Arnie Bauer Buick GMC Cadillac, Linda. We are glad that Rowland was able to show you what we strive to deliver. Always feel free to call or stop by if there is anything else we can do to help you. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care!

January 31, 2019

The only issue is when a customer comes in for service they should be greeted. With a “ we will be with you in few minutes” More

by FFISHINVESTMENT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Feb 04, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We shall cascade to the team your valuable comments. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

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