Arnie Bauer Buick GMC Cadillac
Matteson, IL
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I paid over $2000 worth of charges for repairs. After having my car for several days, I picked it up only for it to abruptly stop on me no less than 10 minutes after pulling away from the service center. having my car for several days, I picked it up only for it to abruptly stop on me no less than 10 minutes after pulling away from the service center. I was almost involved in a multi car accident on Western Avenue because of this. After I was told to have my truck towed back to the service center by an Arnie Bauer Representative, I was furious and told them I should not be responsible for arranging a tow to return my truck back to the service center since they never repaired it completely. After an additional three days in the service center, the service representative told me that the tech did not tighten one of the caliper bolts on my front right tire. This is unacceptable and almost put myself and others at risk of an accident. In addition, I asked for coolant to be placed in my cooling system due to no cold air. This was done and I had cool air for three weeks. Now I have no cooling air anymore. $2000 worth of service repairs does not make sense to me. As a healthcare professional, if I provided this type of service to my patients, this would be called malpractice. I will not return to this service center again. More
Mark explains so well of what's going on with my car. He even let's me know when I don't need different services. My car is always ready before the time he gives me. Thanks BUICK!!! even let's me know when I don't need different services. My car is always ready before the time he gives me. Thanks BUICK!!! More
Made a reservation for a oil change received a reminder that morning showed up at service center they did not know who I was They asked who made the appointment that morning showed up at service center they did not know who I was They asked who made the appointment More
Arnie Bauer Buick is my favorite service shop I purchased my Buick from there and I've been enjoying my Buick ever since the customer care team it's very in tune with what the customers need thank you Arnie my Buick from there and I've been enjoying my Buick ever since the customer care team it's very in tune with what the customers need thank you Arnie Bauer Buick. More
I have always received both professional and courteous service. The service is prompt as well as comfortable waiting areas. I would recommend Arnie Bauer to all of my friends and family. service. The service is prompt as well as comfortable waiting areas. I would recommend Arnie Bauer to all of my friends and family. More
Great experience, no pressure sales process. Easy test drive, easy transactions all the way around. From paperwork to financial office, everything was smooth. Cleaned up the car and delivered to my hous drive, easy transactions all the way around. From paperwork to financial office, everything was smooth. Cleaned up the car and delivered to my house! More
Very great costumer service and does great work pleasant attitude always keeps the costumer updated and gives estimates before service overall very good costumer service attitude always keeps the costumer updated and gives estimates before service overall very good costumer service More
Clean professional dealership with an emphasis on customer satisfaction. The only area that could use some improvement would be their car washing station.....otherwise a very nice dealership. customer satisfaction. The only area that could use some improvement would be their car washing station.....otherwise a very nice dealership. More