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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

June 17, 2021

great service. fast and friendly and when i needed info they called back and explained stuff and my car was clean and ready for pickup More

by hannigan.patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
Jun 20, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 16, 2021

They were very friendly helpful and professional in the way they handled my lease. I would definitely recommend Arnie Bauer to my family and friends. More

by Kathy5448
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Alexis Malecha, Sydnie Nugent
Jun 20, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 16, 2021

Prompt service finished my car sooner than expected. They keep you informed via text and phone calls This is the 4th time I have been here over the 5 years and this time didn't measure up to the previo More

by Buick driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 18, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We are so happy to hear your service was completed promptly. We greatly appreciate that feedback. Out Customer Service is extremely important to us. To hear you didn't have the best experience as you had in the past is upsetting. In the future when scheduling please contact Jessica at 708-720-7363. She will make sure you are with an adviser to better handle your service needs. Thanks again for your feedback. We look forward to work with you in the future!

June 15, 2021

I called Arnie Bauer at 5:45pm and asked about a vehicle that was posted online then I was told to come right in. I was there all of 1 1/2 hour before I had the car I went in for and at a great deal. Rowlan More

by EASTERKEMP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rowland Laird, Cody Bakr
Jun 16, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We look forward to your next visit! Take care!

June 10, 2021

Have brought my cars in for service since 1973 in the old days. I find the service department and staff the best!! And will continue to deal with you in the future. Service staff is the best, and the service More

by WOHSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jun 12, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

June 09, 2021

This was the worst service that I have ever experienced in my life! I got the whole run around with this dealership with my vehicle. Customer service very very bad. Will not recommend this service to anyon More

by Msraylonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Snyder, Chistopher Baker
Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your time on this review. This is not an experience we want to see for our clients. My name is Jessica, the Customer Service Manager. I ask that you please contact me at your earliest convenience at 708-720-7363. I would like the opportunity to better understand this experience and to help you asap!

June 09, 2021

Did a great job of keeping our 2009 Cadillac in perfect shape. Hope to use the service department for many years to come. Bill is always very accommodating and friendly. More

by DENAUT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
Jun 12, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 08, 2021

Great service, Mark Diehl is one of the best service Rep you can be lucky to get. I feel asleep my last visit and heard someone calling my name in my deep sleep and it was Mark. Thanks Mark. More

by ROBRECORDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 08, 2021

Guy wanted to buy my truck in service spoke the company up so highly how they buy them at a great value then sell them for only 3,000.00 more. Brought me a KBB on my truck that didn’t even go to my truck. More

by JAMESREYNOLDS1219
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Pagoria, Adam Estes
Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any miscommunication on our end. We strive to achieve a high customer service level. Sorry this experience did not go so smoothly. In the future please feel free to contact our Customer Service Manager, Jessica at 708-720-7363. She can help immediately with any concerns sales or service.

June 08, 2021

Great service always treated with the utmost respect even though I don’t have one of the more expensive cars Will be a lifetime customer More

by GLAKEMAN2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, Chistopher Baker
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

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