Back

Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,099 Reviews

5525 Miller Circle

Matteson, IL

60443

Directions

By Type

Showing 2,099 reviews

May 18, 2021

Henry was an excellent salesman, and helped us pick out a great car for a great price. For anyone looking for a car, I definitely recommend this dealership and this team member! More

by Kati
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Henry Horton, Alyssa Farkas
May 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! If you have any further questions, please give us a call. We're always happy to help!

May 18, 2021

Serviceman was very professional and courteous. I was able to go right in. The waiting room could have been cleaner though. Other than that, it was a good experience. More

by Stephaniesanford412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kukulka
May 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 17, 2021

The service was fast and professional. They communicated everything that was going on with my car to me. The pricing was fair and I felt good about the experience. More

by DATH007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOSEPH Gromala, John Kukulka
May 18, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 17, 2021

Henry was really good to us. Explained several options and give us time to consider what was best for us without any pressure. Thank you. More

by ANITA_PELKA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Henry Horton, Fatima Yamout
May 18, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2021

excellent service and a very good job on cleaning and shineing my car. if i may suggest please change you survey to not restrict a minimum of 25 words to be submitted. I almost cancel this survey becau More

by W_CARR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
May 17, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we appreciate you taking the time to leave us this feedback. Take care!

May 14, 2021

I have not been a happy camper the last 2 times. My service advisor is not someone I can work with. He came to the waiting area to present the findings but he speaks very loudly. Everybody does not nee More

by diane.tanksl
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl
May 17, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Diane. Thank you so much for your time on this review. We are sorry to hear of this experience. Your privacy is very important to us. Our management has gone ahead and spoke with the service team. New processes were introduced to each writer to ensure we do not repeat this experience. Thank you for letting us know. In the future please contact Jessica our Customer Service Manager at 708-720-7363. She will make sure you are placed with a writer who she knows will make your experience more comfortable.

May 13, 2021

Don't know about twenty five words but me and my daughter choose your dealership and we did go to others looking for the best deal lee mora was very helpful never pressuring us but stay in contact More

by MONIQUEMAYYROSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Lee Mora
May 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2021

My 2015 Kia Rio was recently repaired at the Chicago Heights location (collision) As a first time customer, I can say that I was pleased with the work done. Customer service was excellent. Toby was sup More

by Emmer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby
May 12, 2021 -

Emmer responded

I am pleased with the repairs done at the Chicago Heights location. Toby and Tom did an excellent job.

May 12, 2021

Professional Staff. My service personal Adam is the Best! Professional Efficient & Great Kind Spirits. Efficient time wait considering the customers issues of Service. I’ve appreciated my care! More

by GEGENEWSOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
May 13, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 12, 2021

Appointment for an oil change was at 3:30pm. I was in and out in a very reasonable time. Chris was very kind and professional. More

by MELDEAN713
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
May 13, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

...
68
...