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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,099 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

March 26, 2021

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headli More

by Dacks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember names or these faces! , Greg Parker, JOSEPH Gromala, David Steffan, Sydnie Nugent, Tiara Wright
Mar 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Congratulations on your new vehicle. I'm hoping to get some more information from you to better assist in this matter. My name is Jessica the Customer Service Manager. Can you please call me direct at 708-720-7363. I'd be happy to help! Thank you. I look forward to speak with you soon!

March 26, 2021

Such a great experience with purchasing a vehicle from Arnie Bauer. My wife was extremely happy with the experience as well. Greg Parker took his time explaining every aspect of purchasing a new and used More

by JYDIAS21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Greg Parker
Mar 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 26, 2021

The service was excellent. The service staff is very professional and courteous. The staff is always friendly and makes you feel welcome. I am completely happy with the service provided. More

by LILLIANBRAGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Mar 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 26, 2021

7:00 am appointment for oil change was there for 2.5 hours HORRIBLE. This only pertains to the Service Department Sales Department is great. More

by 3SOCCERGIRLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Neibert
Mar 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your time and review. Our stand oil change times go from an hour to an hour and a half. A 2.5 hour oil appointment is NOT a stand oil change wait time. We apologize for the delay and inconvenience. Our dispatch has been made aware. Corrections have been made to ensure this cannot happen. Thank you again for the information.

March 25, 2021

I was greeted and asked what service I needed.Bill kept me informed on progress of my car and what additional services it needed. The waiting room was clean and masks were required. More

by hollyhood5148
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Mar 27, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

March 25, 2021

Anthony was wonderful ! Helpful and took care of our concerns . Glad things that needed to be fixed were . Dealership was clean and very well taken care of More

by ANGEPROVENZANO
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Thomas Sinon, Anthony Myers
Mar 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

Mar 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

March 25, 2021

I was very disappointed in my service the reason why I came was my airbag in my 2020 Cadillac XT six they had my car for 2 1/2 days and that was unacceptable so I have no good reviews at this time More

by DAVIS-NICHOLE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Horton
Mar 27, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

March 25, 2021

Been with this dealership since 1969 I’ve bought several cars two trucks fairly good dealership Service department Lots of repairs over the years so far a good job More

by GLWSR49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Mar 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

Mar 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

March 25, 2021

I am well pleased with the service and the buying of my new car. Norman was very helpful and well knowledgeable with the service. Thank You very much More

by LEOLAWOODS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell
Mar 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

Mar 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

March 24, 2021

I called for an appointment Monday afternoon and was able to get in the next day. I worked with Chris both days. His service was professional and respectful. More

by Bill854
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Mar 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Take care.

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