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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

January 31, 2021

I've been a customer of Bauer for at least 22 years there service department is the best I've ever been involved with their are super as far repairing your vehicle and getting it back to you I've bought cars More

by KEYLOCKUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
Feb 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

January 29, 2021

Everything was fast and easy going The young lady that Everything was fast and easy going The young lady that helped me was friendly/informative/ and went out of her way to make sure I was satisfied More

by DWIGHTC2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Alyssa Farkas
Feb 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Feb 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

January 29, 2021

Thank you for making my car buying and service experience easy and fast. Thank you, your doing a great Mark, Thank you thank you thank you More

by jen60449
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None, Alex Cleetus, Mark Diehl
Feb 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2021

Brakes feel much better. Front brakes were still squealing in reverse. Planning on waiting a few days to see if it stops. Otherwise all is good with the work More

by WWELTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Feb 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2021

My salesman David Brdar is very friendly and professional. He has always provided me with excellent service and can answer all of my questions. He can always find great deals and offer suggestio More

by JULIEJENE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar
Feb 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

January 28, 2021

Excellent experience in the service center, also the parts manager was excellent to work with, Highly recommend Arnie Bauer! A great experience at Arnie Bauer More

by JIM. PARKER62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, JOSEPH Gromala
Feb 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

January 28, 2021

I’ve never been so astounded at the lack of communication at a dealership. My husband spent the afternoon discussing a purchase and trade in with a sales person and his manager and came to an agreeable rang More

by AW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan , Angie Chalmers
Feb 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We do apologize the information was given was incorrect and that is not how we do business. The person who did that is no longer with the company as we do have very high standards. If there is anything we can do in the future, let us know.

January 27, 2021

Made 8:30 am appointment. Check engine light on. Was told by the service department it was a. battery sensor. Took over 3 hours. Asked them not to wash my car since it was clean when I brought it in. When my More

by BAMTAMBAM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Estes
Jan 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello! Thank you for your feedback. We utilize our car wash here for all guest experiences and respect when these services are declined. Why your vehicle was brought to you with dirt is strange. I apologies for the delay you then had to deal with. Worst off having to clean the car yourself. That is not our policy. I would be more than happy to take care of a complimentary Buff and Shine for you at your earliest convenience. Please contact me direct. Jessica Customer Service Manager at Arnie Bauer @ 708-720-7363.

January 26, 2021

Dealership was very informative, helpful, and they helped me find a vehicle i wanted within my budget. Sales staff was very polite and did not push for a sale. More

by ALEC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Chalmers
Jan 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 26, 2021

My experience was very good . It was my first time at this dealership. I was taken care of in a polite manner. My car needs was meet. More

by Jacelia.kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jan 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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