
Arnie Bauer Buick GMC Cadillac
Matteson, IL
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I've been a customer of Bauer for at least 22 years there service department is the best I've ever been involved with their are super as far repairing your vehicle and getting it back to you I've bought cars service department is the best I've ever been involved with their are super as far repairing your vehicle and getting it back to you I've bought cars from other dealerships but had it serviced at Bauer. More
Everything was fast and easy going The young lady that Everything was fast and easy going The young lady that helped me was friendly/informative/ and went out of her way to make sure I was satisfied Everything was fast and easy going The young lady that helped me was friendly/informative/ and went out of her way to make sure I was satisfied More
Thank you for making my car buying and service experience easy and fast. Thank you, your doing a great Mark, Thank you thank you thank you easy and fast. Thank you, your doing a great Mark, Thank you thank you thank you More
Brakes feel much better. Front brakes were still squealing in reverse. Planning on waiting a few days to see if it stops. Otherwise all is good with the work squealing in reverse. Planning on waiting a few days to see if it stops. Otherwise all is good with the work More
My salesman David Brdar is very friendly and professional. He has always provided me with excellent service and can answer all of my questions. He can always find great deals and offer suggestio professional. He has always provided me with excellent service and can answer all of my questions. He can always find great deals and offer suggestions for what I am looking for within my price range to help me find the best vehicle suitable for my needs. More
Excellent experience in the service center, also the parts manager was excellent to work with, Highly recommend Arnie Bauer! A great experience at Arnie Bauer parts manager was excellent to work with, Highly recommend Arnie Bauer! A great experience at Arnie Bauer More
I’ve never been so astounded at the lack of communication at a dealership. My husband spent the afternoon discussing a purchase and trade in with a sales person and his manager and came to an agreeable rang at a dealership. My husband spent the afternoon discussing a purchase and trade in with a sales person and his manager and came to an agreeable range to make a deal within. After driving 4 hrs to this dealership, no one knew anything about the conversation and the previous verbal agreement was not honored. What a waste of time. What a complete disregard for our time. I do not recommend this dealership or staff. Astounding lack of living up to honoring an agreement and lack of reputable customer service. More
Made 8:30 am appointment. Check engine light on. Was told by the service department it was a. battery sensor. Took over 3 hours. Asked them not to wash my car since it was clean when I brought it in. When my by the service department it was a. battery sensor. Took over 3 hours. Asked them not to wash my car since it was clean when I brought it in. When my car was brought out it had a big chunk of dirt on the hood. Asked them to wash it. The kids that dried it never opened the doors when they dried the car so there was soap and water in the door jams. I ended up having to finish drying it myself which wouldn’t have happened if they didn’t bring it out with a clump of dirt on the hood. More
Dealership was very informative, helpful, and they helped me find a vehicle i wanted within my budget. Sales staff was very polite and did not push for a sale. me find a vehicle i wanted within my budget. Sales staff was very polite and did not push for a sale. More