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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

December 21, 2020

Decent place to purchase. After servicing, i had to ask them to wash my car. The rep told me "they washed it first" No they did not. More

by BETTERAJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Dec 27, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this feedback as it helps us improve. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 19, 2020

Adam provided outstanding customer service and ensured my car was fixed properly. I've always received good service whenever I've brought my car here, but Adam went above and beyond. Thank you! More

by bap80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Dec 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're glad to hear you found our staff Adam was so knowledgeable and helpful! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

December 18, 2020

I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here. More

by KMILLER
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Henry Horton
Dec 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 18, 2020

Horrible experience from start to finish , adding stuff to my monthly bill i didn't ask for, finance guy not very pleasant attitude not very friendly More

by VINCE_FIGUEROA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance guy zero star, Alexis Malecha
Dec 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

I'm very sorry to hear of this experience. We strive to make every experience completely satisfactory. I'm sorry we feel short for your experience. Please contact our Customer Service Manger Jessica at 708-720-7363 or email at jmccormick@arniebauer.com . She will be happy to better assist you.

December 17, 2020

Great customer service and they don’t pressure you into buying other services. Wait time was a little long, but overall it was a good experience. More

by argenis_m30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Dec 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 17, 2020

Arnie Bauer has a modern, clean and comfortable waiting area for those times that I bring my Cadillac for service. In addition, the Service Reps are knowledgeable and friendly. More

by PFH18327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Thomas Sinon, JOSEPH Gromala, Danielle O'Connor
Dec 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

December 16, 2020

I recently purchased a Cadillac XT5 from Arnie Bauer and everyone was courteous and helpful. My sales rep was Tom Sinon, who worked with us to put together a fair deal. He was very helpful with the little t More

by PFH18327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Sinon, Bill Neibert, JOSEPH Gromala
Dec 22, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 16, 2020

The Collision repair center is very good. Service is fair, efficient and quality. They communicate well. I highly reccomend them. They are freindly and professional . More

by Donsettle1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby
Dec 22, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for the recommendation, and have an amazing day!

December 16, 2020

I wanted tech to look at something on auto I guess they forgot so did I at the time. Suggestion maybe at customers request they need to be written down thank you.. More

by WBEEJAYS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Dec 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you again for taking the time to let us know how we did. We will be sure to pass along your comments to the team, as we are always looking for ways to improve. We hope you have a great day.

December 16, 2020

Very professional and fast service. I will not take my cars anywhere else! They are very respectful and courteous. My car even can back clean! More

by HCOOPER13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
Dec 22, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

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