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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.5
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

December 09, 2020

Was very happy Greg Parker helped us! He was very professional and helped me find my new car with no hidden fees! would highly recommend! More

by JBARLOGA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Parker
Dec 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!

December 06, 2020

Service was great however it did not correct the problem of the factory recall of the ignition switch locking engine. Will schedule again for a follow up as to why this happened again. More

by darrise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar, JOSEPH Gromala
Dec 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! If you have any further questions, please give us a call. We're always happy to help!

December 04, 2020

When I arrived i was waited on quickly and waited comfortably in the waiting room. After awhile Adam told me my van was done and the cost was less than he had quoted me. I was happy to have my van b More

by mitzioden56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Dec 18, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2020

This dealership is awesome helped me get a brand new car for my wife ! She was so happy ! You need to see Alexis our sales person she goes above and beyond her job to get you in that car you always wanted . More

by Mariolopez350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Alexis Malecha
Dec 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Wow, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 03, 2020

Everyone was very friendly and helpful, My salesman Tom was great, making my experience delightful. I would recommend this dealership to everyone. If I decide to change cars I will be back! More

by IMOORE831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Angie Chalmers, Thomas Sinon, Alexis Malecha
Dec 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for choosing Arnie Bauer Buick GMC Cadillac as your first choice for all your automotive needs! Thanks again for the recommendation, and have an amazing day!

December 03, 2020

Customer service was courteous and helpful. Offers to assist in contacting the My Rewards office was welcome..Work was done in a timely manner. I wish they had washed my car! More

by ABERRY728
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Dec 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

December 02, 2020

The guy who served me conveniently wasn’t working there after suggesting a few hundred dollars worth of work when I went for an oil change. i had issues leaving I didn’t come in with, which was concerning. More

by AnotherCustomer1130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Dockery
Dec 03, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you very much for your response. My apologies for any inconvenience and miscommunications. My name is Jessica, I am the Customer Service Manager here at Arnie Bauer. Please contact me direct at 708-720-7363. I will be very happy to assist you and make this right. My apologies again. I look forward to speak with you soon.

December 01, 2020

Adam assited me in getting my car repaired he explained the process and kept me updated on the process. He was knowledgeable and very helpful More

by ehenderson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
December 01, 2020

This has been our dealership for a LONG time, 20 years. Very good service and friendly, knowledgeable staff whether dealing with sales, service or parts department. More

by CCONDON15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Bak
December 01, 2020

Great service. Very professional. The waiting area was very nice and clean. Mark was very professional and made me aware what was going on through text. More

by DMINEFEE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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