Back

Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.2
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

Sort by
June 25, 2020

I thought the service department was wonderful. They kept me informed of what was going on and how long it might take. It actually took a lot less time than I thought it would. They were very informative and More

by AMI6292002
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 27, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're glad to hear you enjoyed your visit. Until the next time we meet, take care!

June 25, 2020

OIL CHANGE FOR 2013 BUICK LACROSSE My appointment went as scheduled. My wait-time usually takes about one to two hours which gives me time to consume a delicious cup of coffee and read More

by BARNETTCROTALUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANGIE CHALMERS, MARK DIEHL, Angie Chalmers, Mark Diehl
Jun 27, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

June 25, 2020

Love this dealership! Been coming here for a long time to buy and get my vehicle serviced. Keep up the good work and thank you for always being friendly. More

by Elorite D Titus
Recommend Dealer
Yes
Employees Worked With
Alyssa Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Gomez, David Brdar, Henry Horton, Rowland Laird, Mark Diehl, Bill Neibert, JOSEPH Gromala
Jun 27, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

June 24, 2020

I was charged $150 dollars for a 5 min diagnostic test to see if a oil leak under my Buick was from the past oil change that your Dept did. So I will be servicing my vehicle at another dealership. 06/02/2020 More

by Zach
Recommend Dealer
No
Employees Worked With
Bill Neibert
Jul 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're so disappointed to hear this. Please contact us at (708) 720-1900 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon. Take care!

June 24, 2020

Service could be better, i was just there for oil change, my check engine light was on, they reset it instead of fixing it.now the light is back on, no i wasn't HAPPY with that. More

by STONEY JORDAN
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus, Corey Dockery
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 720-1900 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 24, 2020

The team in the Service Department always takes good care of me and my vehicles. Also very pleased with the way they communicate and update me while my truck is in the dealer for service. More

by KEVFLY224
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 24, 2020

Excellent customer service provided from making the service appointment, to waiting in the service area, which is always clean and beverages are always offered. The service team always inform you if ev More

by SONGBIRD.HART
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert, Jessica McCormick
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

June 24, 2020

I enjoy doing business with you guys do awesome work I will continue to do business with you long as you continue to take care of me in the best way possible thank you for your help great job More

by barryray53
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 24, 2020

As per several years if not decades we have had the best professional experience with Arnie Bauer, both in purchasing new cars and continued reliability of the service department. Thank you for all you do ! More

by Joanna
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so pleased you enjoyed your visit to Arnie Bauer Buick GMC Cadillac! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2020

When I brought my car in the people at the front desk were extremely nice and courteous. The mechanics took great care of my car so thank you very much More

by rjarigese
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Brdar, Henry Horton, Rowland Laird, JOSEPH Gromala
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for choosing Arnie Bauer Buick GMC Cadillac as your first choice for all your automotive needs! We hope you have a great day!

...
97
...