Arrigo CDJR Sawgrass

My new Durango I began researching 2014 Durangos in January. I am very diligent when it comes to big purchases. Buying a car is usually the second most expensiv I began researching 2014 Durangos in January. I am very diligent when it comes to big purchases. Buying a car is usually the second most expensive purchase in a person's life, other than buying a house. I looked at every dealer in the South Florida area. Arrigo Sawgrass not only had the best selection, but their prices were also in line with the other dealers. My experience with Arrigo Sawgrass began in January with a trip just to look at and sit in the new Durangos. I had no intention of buying then and told the salesperson this. Still Ryan Trapp, the salesman, took time to show me several vehicles, point out features and offered a test drive. As I just wanted to look, I declined. I was treated with respect none the less and wasn't made to feel that I was wasting his time. Fast forward 4 months and now I've done my research and am ready to buy. Most dealerships put ridiculous vehicle discounts on their on their websites. The prices include rebates that most people won't qualify for. Arrigo does this too. A quick e-mail to an internet sales person confirmed that the internet price included several rebates that I wouldn't qualify for. This was the first of several emails that I exchanged with Jose Inoa. He sent me a price that was competitive with other dealers, answered my questions promptly and encouraged me to come to the dealership. At this time I was also working with my credit union and with a dealership that they deal with exclusively. The credit union approved me for a loan but for $10,000 less than the price of the vehicle. The unnamed dealership claimed to have the vehicle I wanted but said it wasn't on their lot. When I asked to see a window sticker, I was emailed one without a VIN. This raised red flags. Dealer 2 called and emailed several times wanting me to negotiate for a price on a vehicle that they didn't even have possession of. I felt pressured and harassed from this other dealership. Instead of going to the "unnamed dealer", I called Arrigo and asked if Jose was available. Jose told me that he was busy and asked if I minded working with another sales person. I asked for Ryan but he wasn't available. I was handed off to a nice salesman named Brock Wagner. Brock was very knowledgeable about the car I wanted, gladly let me test drive it and answered my many questions honestly. If he didn't know the answer, he didn't try to b.s. an answer. I knew this because I already knew the answers to many of the questions I asked due to my research. We sat down and worked out a price. I wasn't sure that I could afford the vehicle and expressed that. I explained about the credit union and Brock assured me that we could work it out and that the dealership would be able to help me make a deal. Then I got called away on a family emergency just before the financing process. Brock promised me he'd continue the process for me. I thought I wouldn't be taken seriously at this point because of the concern I expressed and my abrupt departure. The next morning Brock called with good news. I was approved and they were offering me more for my trade in than was originally offered and lowering the price more to accommodate me. I told him I would be there later in the day. I arrived with my wife and young son around noon. Brock then offered to let me test drive it again with my wife while finance finished working the numbers. After the test drive and a short wait, I was introduced to Dave Sousa. He went over the numbers with me. I really, I didn't think that I would be able to afford the vehicle. I was sure that Arrigo couldn't match the interest rate my credit union had given me. I was wrong again. Arrigo not only found financing for the full amount but also found me a lower interest rate. Dave offered me an extended warranty and showed me the payments with and without it. When I expressed concern about being able to make the payment, Dave worked some more "magic" and lowered the payment some more. We shook on it and we signed the numerous forms necessary to complete the deal. We were both impressed with Dave's warmth and humor. We were then introduced to "Mark After Dark" who gave me a rundown of the vehicle, some extras, a few good laughs and the "keys" to my new vehicle, Before I knew it I was driving away in my new car. Total dealership time, 3 hours on a VERY busy Saturday afternoon. I would very highly recommend this dealership to anyone. Are they out to make money? Of course, otherwise they wouldn't be in business for long. Do your research, have realistic expectations and be honest with them and yourself. They made buying a car, (which is usually a pain in the butt) a true pleasure! I feel that Dave and Brock really went above and beyond to make my buying experience a memorable one. More

Very Very Happy wth the services Since the minute my familly and i walkin to the dealer ship we were assign with ozzie bringas very helpful and had a great personiality showed us the Since the minute my familly and i walkin to the dealer ship we were assign with ozzie bringas very helpful and had a great personiality showed us the car we had ask for. Really happy.! from there i was sent with Rob in Financial i got to say he nailed all the requierments we had ask for. and finally iwe were sent with Mark after dark he mades us laugh he had a great outgoing personaility. Thank you guys for making this happen for my family and i we are more then happy with our New 2014 Dodge Durango...!!! More

For us average working class folk These guys blew me away. I have horrid credit & no money yet they worked hard to get me into a 2014 Jeep Patriot against all odds! They debunk every l These guys blew me away. I have horrid credit & no money yet they worked hard to get me into a 2014 Jeep Patriot against all odds! They debunk every lousy myth you ever had about dealerships. I'm still in disbelief ! More

Junior was very kind, and service in general was good , as usual the bureaucracy, spent 2 hours , some parts of the cars isn't working like internal lights , but to summarize the car is great. as usual the bureaucracy, spent 2 hours , some parts of the cars isn't working like internal lights , but to summarize the car is great. More

Dave was great. Professional, knowledgeable, and very good at his job. We almost walked out 3 times but he managed to save the deal!! Thank you!! good at his job. We almost walked out 3 times but he managed to save the deal!! Thank you!! More

Best in Class My experience at Arrigo exceeded all my expectations from the meet and greet to the delivery. It started with the sales manager Robert Karp introducin My experience at Arrigo exceeded all my expectations from the meet and greet to the delivery. It started with the sales manager Robert Karp introducing me to Ellison in Sales both these guys were professional and made me feel very relaxed and not pressured. Inventory was broad and I had an excellent range to choose from. Once I found the vehicle I wanted Mark and Ellison made the negotiation simple and stress free. After being turned over to Marc in finance the process again remained smooth and enjoyable. The final person I had the pleasure in dealing with is Mark after dark the delivery specialist he was amazing and missed nothing in his introduction of my new vehicle. Hats off to the guys I had the pleasure of dealing with it was without a doubt a WOW experience. TRULY BEST IN CLASS!!!!!!! More

My experience at Arrigo Sawgrass was a delightful one. Osvaldo Bringas aka Ozzie was great! He made me feel right at home, from beginning to end. Ozzie was very knowledgable and helped me find the vehicle Osvaldo Bringas aka Ozzie was great! He made me feel right at home, from beginning to end. Ozzie was very knowledgable and helped me find the vehicle that fit my needs. David Kelley in finance was just as kind and helpful. I truly believe that both of these men wanted to make my experience at Arrigo as easy and painless as possible. I wish them the best of luck. Thanks for everything. More

It is by far the most amazing experience in Dealing with the purchase of a new vehicle. All of the above employees where extremely professional and accommodating. a ten to all at Arrigo at Sawgrass. the purchase of a new vehicle. All of the above employees where extremely professional and accommodating. a ten to all at Arrigo at Sawgrass. More

i have been searching for a specific 2014 dodge durango for the past 2 months and for the very best price , and 1 late night of me searching on the web i had found the truck that had everything i wanted , for the past 2 months and for the very best price , and 1 late night of me searching on the web i had found the truck that had everything i wanted , so i called the next morning spoke to jose inoa and asked him what my bottom dollar out the door was ,, with out hesitation he help me out and was true to his word as i drove 3 hours to the dealership just to purchase my brand new 2014 durango that was cleaned full tank of gas and ready for me , it was an absolute easy process with all the people that help me More