Arrigo Dodge Chrysler Jeep RAM West Palm Beach

Bad Service Had an appointment at 8:30 AM and was told car would be ready in 2 hours. 6 hours later no car. I am an insurance agent and I had appointments in the Had an appointment at 8:30 AM and was told car would be ready in 2 hours. 6 hours later no car. I am an insurance agent and I had appointments in the afternoon and missed 1 of them costing me money. I will be looking elsewhere to get mt car serviced. More

Jean Sylvester is Great! I just purchased my third vehicle at Arrigo thru Jean Sylvester. I contacted Jean again because she is professional, personable, knowledgeable, and f I just purchased my third vehicle at Arrigo thru Jean Sylvester. I contacted Jean again because she is professional, personable, knowledgeable, and forthright, and is a pleasure to work with. I highly recommend Jean. More

Jean is the way to go! We have now bought two separate vehicles from Jean Sylvester at Arrigo Dodge Chrysler Jeep. The experience has always been great. She is easy to talk We have now bought two separate vehicles from Jean Sylvester at Arrigo Dodge Chrysler Jeep. The experience has always been great. She is easy to talk to, super helpful, and will do everything she can to make sure you drive off the lot in your new vehicle. She even drove down to the Sawgrass location to pick up our vehicle herself so we could have it that same day. Now that’s customer service! More

Jean Sylvester is Exceptionally Great It was such pleasant buying experience to work with Jean. She is intelligent and knowledgeable, and she cares about making your buying experience a p It was such pleasant buying experience to work with Jean. She is intelligent and knowledgeable, and she cares about making your buying experience a positive one. You can really learn about a person by what they do AFTER you've signed on the dotted line. That's when Jean really went to work, making sure that finalizing the deal was smooth, efficient and pain free. It's worth mentioning that Kevin in finance was pretty awesome, too! More

buying from jean sylvester This is the third Jeep I purchased from Jean Sylvester. She is the most professional sales person in the car industry that I have experienced. When I This is the third Jeep I purchased from Jean Sylvester. She is the most professional sales person in the car industry that I have experienced. When I called her to let her know that I am in the market for a new jeep, Jean had the jeep by the front door. I felt no pressure from her to buy the Jeep. More

Slow, slow, slow Couldn't get the google link to work. When I clicked on use Google and then sign-in, the app just kept returning me to the sign in page. I would hit s Couldn't get the google link to work. When I clicked on use Google and then sign-in, the app just kept returning me to the sign in page. I would hit sign in again and again back to sign in. Ironic because this is how my entire visit to Arrigo Jeep went. Would never return again. I stopped by on a Wed and told them I was trying to get a key made for the 2005 Jeep Wrangler Unlimited but the obd2 connector was broken. George said he had never heard of those breaking. Well mine did. Probably because of were it is located, it is about were your left knee goes when driving. The a/c was also not working. He advised that I stay until they confirm what is wrong. After waiting 3 hours I texted George for an update per his request to text if I had any questions while I was waiting. After an hour and no response, I walked over to George's desk. He was there and I asked for an update. He looked at me like he didn't know who I was. I gave my name, then he asked what.i was driving. George, it's only been 4 hours and you forgot? Anyway, he said he would go check and get back to me. About 20 minutes later, get returns and tells me the Obd connector was broken. I told you that almost 5 hrs ago. He said he wrote vin# down wrong so they got the wrong part to fix but the correct part was coming from Orlando. They hadn't even looked at ac yet. So 5 hrs to determine what I told George was wrong when I arrived. UGH So George brought me to cashier and told the woman I needed shuttle ride home. She called the person and he said 20 minutes. So off I went to ladies room, then came back out and waited. Nothing. I asked the guy next to me if he was waiting for a ride, he said no but he said a man walked thru and asked for a Susan. That's me. Where is he? The man said he just kept walking thru the room and out the door and took off. Didn't even look for me. OMG. Now we are pushing 6 hours. Went back to cashier and she called him and he was indeed.gone. The cashier ordered me an Uber and I got home 7 hours after my appointment started. George had said he would call later and let me know about ac, once they analyzed it and run dye thru.it. Surprise, I never heard from him. At 11am the next day I called and asked about it and he said it was all fixed. There were two leaks. So I asked when I could come get my Jeep. He said soon, they just had to make another key. I had just bought this Jeep and it came with only one key. So at 3pm I still hadn't heard from George so I called yet again. He said he had called me. I had no message or any record that he.called. He must have called someone else. I'm like it's been 4 hours, what's up? Again, George said he would go check and get back to me. I was nervous now because it had started raining out and there was no top on it in the back. Just a Bimini. He said not to worry, they were keeping it inside. I told him I would be there at 4:30 and it had better be ready. Arrived at 4:30 and it was done. Paid for it and picked it up. To my surprise, not, the carpet and seats were all wet. It wasn't inside, it was soaked. I'm still drying it out, 2 days later. Not very happy. I would never return to this dealership again, I would never use George again he is frustratingly slow. I would never recommend Arrigo to a friend. What a frustrating experience. More

Jesus Vergara I went to Arrigo Dodge with the intentions of looking at used cars to purchase and I was greeted by a very professional salesman Jesus Vergara. He too I went to Arrigo Dodge with the intentions of looking at used cars to purchase and I was greeted by a very professional salesman Jesus Vergara. He took me into his office, listen to what I was looking for and he delivered exactly what I wanted and I purchased that day. I rate him a 10 as a Salesman that was very professional, and friendly. More

Terrible Service Department My girlfriend brought her car in for tire rotation which was completed HOWEVER they forgot to tighten the lug nuts on any of the four tires and the fr My girlfriend brought her car in for tire rotation which was completed HOWEVER they forgot to tighten the lug nuts on any of the four tires and the front tire literally fell off as she was driving. I know they were not tightened as I had the tow truck driver check all four tires. Luckily, it happened as she turned onto a street so she was not injured but she could have died if she was driving at 60 MPH which she was just one minute earlier. VERY NEGLIGENT on the part of the dealership. Word of advice use another Jeep Dealer or make sure you check the lug nuts. More

wonderful! I would give more stars if I could. Pat the Service Manager is amazing and I highly regard him. Every time all goes perfectly with my service and his I would give more stars if I could. Pat the Service Manager is amazing and I highly regard him. Every time all goes perfectly with my service and his attention to my needs. Outstanding. This is my 2nd truck from Arrigo and I would buy from Arrigo again. More

Exceeds Expectations This is my 7th jeep I have bought from dealership-- customer service, attention of detail and overall experience is a 10+ Scott Rice was patient, ans This is my 7th jeep I have bought from dealership-- customer service, attention of detail and overall experience is a 10+ Scott Rice was patient, answered all questions and was extremely thoughtful in understanding my needs. His follow up over the next few days ensuring we had to additional questions and or concerns illustrates his focus and desire to provide a world class experience. More