Arrigo Dodge Chrysler Jeep RAM West Palm Beach

New purchade Went to Arrigo Dodge met with Rus he was very professional salesman. He was very helpful with all my questions and concerns. Found the exact car that Went to Arrigo Dodge met with Rus he was very professional salesman. He was very helpful with all my questions and concerns. Found the exact car that I was looking for and the right price. Would recommend this dealership and salesman to all my friends and family. More

Misled but Redeemed We went in KNOWING what we wanted. A 2015 Dodge Charger SRT 392. The salesman said that they do not even make the Charger in SRT 392.... wow. Just We went in KNOWING what we wanted. A 2015 Dodge Charger SRT 392. The salesman said that they do not even make the Charger in SRT 392.... wow. Just wow. How could they have a salesman that doesn't know what kind of cars they have? It gets worse. We order the car with a printout from the Dodge website and they tell us 4 weeks. WOW! So fast and we are thrilled...only its not 4 weeks. In fact, no other Dodge dealership (we contacted a few later on around week 7 to get a baring on what others would say) said anything but 8 to 12 weeks. So, needless to say, when 4 weeks rolls around, no car. Then they give us a ship date. YAY...only it didn't ship that day. A recall came out the day before. Funny part of that is: We didn't find out from the sales crew or the dealership at all. We found out from a window tint guy that tinted the windows on my Civic Si (also confirmed via some Google work). PATHETIC. Why hide that? So after a few weeks, we are given another day they expect the car to ship. A month later. WHY? Nobody there has a clue. That's just what it is. A few weeks later, finally, some good news. The car has shipped and will be there on such and such date. Good deal. Both my wife and I put in some vacation time around those days to make the purchase... only the car doesn't get there. It is still in New York. 1 week after its supposed ship date it made it across the border from Ontario and no further. Nobody at Arrigo knows why. I imagine it had something to do with a customs issue or just a general hold up at customs but information would be nice. As it stands currently, we have called the dealership every single day and continue to leave messages without a call back for the last 3 days past when the car was supposed to arrive. We are around the 8 week mark. And please, don't mistake me here. I'm not angry about the wait if someone comes out and says 8 to 12 weeks and it's there in 8 to 12 weeks. I'm pissed about misinformation. With an 800 credit score and $20,000 to put down you would think they would be a bit more willing to give information about what is happening with this $50,000 car. *UPDATE* We were finally able to get in contact with Paul and he informed us the car is now in Miami awaiting unload from the rail car and gave us a new window to expect the car. *FINAL* We bought the car. Everything went pretty smoothly on purchase day. Prior to that John Arrigo contacted my wife on the phone with concern to the reviews online. She explained to him that as long as everything went well and as expected with the car the review would be updated. On the purchase day, John met us at the dealership briefly. He didn't seem pleased but I got the opportunity to explain to him in person that I review honestly and there was still time to get a better rating based on the sale. That has happened. John put us with a good and knowledgeable salesman, Scott Rice, who knew the answer to every question that my wife and I had about the technological monster we were buying. Scott even spent an abundance of time after the purchase was already completed to go more in depth with details of the car, a bit of history, and the perks of being an SRT owner (such as the SRT Experience). And the car came with a full tank of gas. Thanks for doing what you could to make it right, John. And as promised I will happily increase my rating from a 1 star to 3 star. It was a long wait that felt even longer, but a smooth purchase day always trumps that. The car is absolutely beautiful and runs like a champ. I watched every review there is to watch about this car on YouTube and was still absolutely amazed when I finally heard it in person and finally sat inside. More

Nice selection There was a nice selection of vehicles to choose from and I'm very pleased with the service. Trade-In value so I can't complain. There was a nice selection of vehicles to choose from and I'm very pleased with the service. Trade-In value so I can't complain. More

Stood by their product. I brought my 2010 Dodge Challenger to the service department for a tick in the engine. At first, they diagnosed it as bad lifters. They replaced the I brought my 2010 Dodge Challenger to the service department for a tick in the engine. At first, they diagnosed it as bad lifters. They replaced the cam, lifters and oil pump under warranty. The car still ticked. After several visits and a personal talk with Mr. John Arrigo himself, both Dodge and Arrigo have stood behind their product even though the car was out of warranty by the time it was resolved. I am very appreciative for both Mr. Arrigo and the area reps efforts. I love this car! More

18 years of 5 star satisfaction. My first two Dodge cars were purchased in 1997. The many purchases of Ram trucks and Jeeps of many varied models to the most recent Dodge Journey hav My first two Dodge cars were purchased in 1997. The many purchases of Ram trucks and Jeeps of many varied models to the most recent Dodge Journey have been very satisfying purchases and 5 star quality service. The friendly professional sales team and service department make Arrigo my favorite dealership. More

My experience This dealership deserves a 5 for my experience with them. I got just got the car I wanted at a excellent price. The sales people including the sales m This dealership deserves a 5 for my experience with them. I got just got the car I wanted at a excellent price. The sales people including the sales manager were courteous knowledgeably and easy to negotiate with. I would recommend them at the highest level of professionalism. Tom H. More

best experience I've been there and I was very pleased. I brought a car and Daniel Cucu talked to me so nice and he was very helpful, he was very patient with me. I a I've been there and I was very pleased. I brought a car and Daniel Cucu talked to me so nice and he was very helpful, he was very patient with me. I am not an easy client. The environment was very nice and clean and friendly. Next time for sure I will be your customer. I was very happy with your services! More

daniel cucu awesome salesman customer service shopping experience xcellent before and after sale great service before and after school amazin inventory too 1000 new cars in sto customer service shopping experience xcellent before and after sale great service before and after school amazin inventory too 1000 new cars in stock 3 dealer locations More

new car shopping Very friendly, no pressure salesman. wrote me a great deal. better than any other dealerships I checked with beforehand, worth the drive to Arrigo. T Very friendly, no pressure salesman. wrote me a great deal. better than any other dealerships I checked with beforehand, worth the drive to Arrigo. Thank you Scott. More

Buying experience was awful Just went digging further to find the truck I was sold was in an accident in front end and all they want to do is see what my truck is worth for trade Just went digging further to find the truck I was sold was in an accident in front end and all they want to do is see what my truck is worth for trade bull they should be helping me this truck came from sawgrass to fort pierce and they told me the truck was good then later when had problems oh we don't no any history on the truck talking to my lawyer might get something done More