Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Oil change mess up Brought my ram in for an oil change and tire rotation. Under new car warrants with a free oil change. When I got home I found the mechanic had stood o Brought my ram in for an oil change and tire rotation. Under new car warrants with a free oil change. When I got home I found the mechanic had stood on the painted bumper! The right side is now dented. What the beck was he standing on this for? This is my second time they did something to mess up my truck. They don't care as I did their review on line and I have heard NOTHING! Ford next time. This is my 4 th ram. More

Awesome customer service! I currently drive a Jeep Grand Cherokee overland summit and was concerned when my leather dashboard began to lift. I was nine months pregnant when I h I currently drive a Jeep Grand Cherokee overland summit and was concerned when my leather dashboard began to lift. I was nine months pregnant when I headed into the dealership and met Bill Digiacomo. This man is the assistant service manager at this location and he treated me like family. Bill was so kind to me and made my experience completely stress free. Within the hour he had checked out my problem and managed to order the parts to my car! I definitely would recommend anybody to go straight to him to help you with any problems. More

stay away of this dealer the service director is the worst of the service department, the lack of leadership and trainning is out of your imagination, they dont even know the the service director is the worst of the service department, the lack of leadership and trainning is out of your imagination, they dont even know the kind of things they have available for sale, also the lack of knowledge of service advisor about simple thing of vehicle regular maintaince. i have to wait 4 1/2 hours to get the oil change with the wrong viscosity oil. Stay away of this dealer, service is terrible!! More

Worst Service Department EVER!! Made an appointment well in advance for a factory recall issue and oil change/filter. Arrived at 10:05am and waited 25 minutes for my service advisor Made an appointment well in advance for a factory recall issue and oil change/filter. Arrived at 10:05am and waited 25 minutes for my service advisor. At least ten people walked by commenting on the fact that I had not been helped yet, none of course offered to help, finally just left out of sheer frustration without seeing service advisor. Colossal waste of time. Made an appointment at another dealership for next week. Plenty of people around, obviously corporate culture is beyond poor service at Arrigo WPB. Stay away if you can. I do not believe that you should give your money to any business that does not value your time. More

15 minute job in service Sitting in dealership now had appointment for 15 min job they have not touched the vehicle 1 1/2 hours later no respect for your time won't come here Sitting in dealership now had appointment for 15 min job they have not touched the vehicle 1 1/2 hours later no respect for your time won't come here again More

Service drop off Quick friendly service. Answered all questions promptly. Would definitely recommend this dealership to friends and clients. Also convenient rental Quick friendly service. Answered all questions promptly. Would definitely recommend this dealership to friends and clients. Also convenient rental car service with Enterprise in the lobby More

Very poor service! On my 2013 Jeep wrangler. The leather rear seats have disintegrated. The dealership refuses to warranty the seat. Great vehicle. VERY POOR customer se On my 2013 Jeep wrangler. The leather rear seats have disintegrated. The dealership refuses to warranty the seat. Great vehicle. VERY POOR customer service! Buyer BEWARE! More

Amazing Service 5 Star I have received 5 Star Service for 10 years or Arrigo West Palm Beach on all my cars - 2006 300, 2010 R/T Challenger , 2012 Durango , 2007 Dodge R/T C I have received 5 Star Service for 10 years or Arrigo West Palm Beach on all my cars - 2006 300, 2010 R/T Challenger , 2012 Durango , 2007 Dodge R/T Charger and my new 2015 SRT8 Challenger - I have always received excellencent service from Brian Stedman as my writer and from my Service Technician Eric Lewis each time I schedule a visit for service and when I just need to stop by to have them check my vehicle if I have a concern. They never try to up-sale me on items as most other car dealers I have dealed with - with this service relationship I can always send my wife to Brain if a vehicle issue should arise if I am out if town on business. So when you visit ask for Brian Stedman..... More

Bad Service I wouldn't recommend this dealer to my friends! And Im not gonna make this long about my worst buying experience. Just to summarize it's Difficult to I wouldn't recommend this dealer to my friends! And Im not gonna make this long about my worst buying experience. Just to summarize it's Difficult to talk to a manager who cares about a customers complaint or who wants to help a customer. The manager who spoke to us was rude, ignored us, and didn't care about our service. I Spent all day arguing with them about a car price that they keep changing. In the end I bought my car, but I told them that this was an all-of-sudden decision so I don't have a down payment. They told me they will hold a check for 2 weeks, which was perfect..... 2 days later I'm negative in my bank account. They process the check... And I called them, the manager said it was my fault for not telling the accounting lady!?! They offer my 2 week hold and I'm suppose to be the one to tell her? He was next to me the whole time. Then he told me the check didn't go through and that I have to bring another one tomorrow. I called my bank, they told me the check did go through, obviously it did if I'm negative in my account too. They don't want to return my money. I'm very disappointed in this dealer. I wouldn't recommend this dealer to anyone. I won't be buying from here again. More

The worst dealership When you buy a car, you also buy into their servicing department. This is the worst service department I have ever dealt with in my life. They don't When you buy a car, you also buy into their servicing department. This is the worst service department I have ever dealt with in my life. They don't answer the phone. When they do, after many many rings, they rush you off the phone. I had an issue with my 1yr old Fiat and it came in on a tow truck. They received it about 3pm on Saturday. When I got the call from the Fiat service rep she said there were 7 cars that came in that morning in front of mine. REALLY?? Mine came in first. Then she told me she would call me in the afternoon to let me know what the problem was. She never called. I then started to call and their phones must have been down because it rang 4 times and then hung up. No one answered. I went onto their website to find another number and the number as for a different location. They couldn't even get a hold of anyone. Finally they transferred me to someone one and I inquired about my car and some other person said it just came back up from being ready. When I went to pick up the car the after hours cashier was rude and my car wasn't even ready. And she tried to call back to service and no one answered. I asked for the service manager's phone number and she said she didn't have it. I asked another person and they had to go ask for permission for me to get it. When I called he didn't answer. Of course. I am seriously considering buying a Ford so I don't have to deal with this dealership. More