Arrigo Dodge Chrysler Jeep Ram FIAT Ft. Pierce

3 trips for 1 problem. Terrible Service Advisor Over 18 months three times we were told it's the battery. Three times we were told every electronic system was tested and were ok but the ABS, anti sk Over 18 months three times we were told it's the battery. Three times we were told every electronic system was tested and were ok but the ABS, anti skid sensor and other systems lights would come on. This would happen while driving and the car would shut down cruise control. The car wouldn't start in Park but would in Reverse or Drive. . Last Saturday on the fourth trip in they replaced the Range Sensor which earlier in the week the service manager diagnosed over the phone. My wife's Service Advisor was worse than One Star. He did not return multiple calls. He refused to answer my wife's question on several occasions. He just ignored it. He tried to stop my wife from speaking with the actual technician. However, when she did speak with him, she asked the same question to him that the Service Advisor refused to answer and he said no one had asked him that question. The bill presented by the Service Advisor was more than the Service Manager had quoted and the Advisor refused to change the bill turning his back on her at the financial office window walking away. He said the cost was already discounted but he was not telling truth. To be polite he made that statement up. Only when a lady from the financial office went to his desk and told him to change the bill, did he change it to the quoted price by the Service Manager. I was out of town and I have to admit to have someone diss my wife this way really upsets me. It's bad enough to have to go to the dealership four times for the same problem but Service Advisor was not only incompetent but he was a rude. More

Honest, hassle free and unusal experience! I just bought a RAM2500 and my experience exceeded any of my expectations. First, they did not try to sell me something I did not want, Chris, the sa I just bought a RAM2500 and my experience exceeded any of my expectations. First, they did not try to sell me something I did not want, Chris, the sale rep, listened to what I was looking for and we found my truck. Second, I had my dog with me and he was invited into the dealership like part of the family, (they even gave him cookies). Third, I told them what I wanted to put down and how much I wanted to spend per month, they came back with a price less than I proposed, never had that happen in over 40 years of buying vehicles. Francisco, the finance rep, was very professional also, again, he listened to my needs and sold me exactly what I needed. I can honestly say this was the best experience I have had with a dealership and would recommend them to any of my family or friends without hesitation. My husband and I, and of coarse Buddy want to thank you all for such a pleasant. stress free experience. Love the truck! More

Terrible customer service and service department My Jeep Cherokee Trailhawk is just 3 years old. I have had only one good experience in the service dept since purchasing the car and that was with Li My Jeep Cherokee Trailhawk is just 3 years old. I have had only one good experience in the service dept since purchasing the car and that was with Lisa last April. She is no longer there. Why make an appointment for anything when you sit waiting while others drive in and out with NO appointment. Cannot get a question answered on the phone unless you drive in there and have them plug in your car for diagnostic testing which will cost $95 up front. Asked them to check tire pressures when rotating tires and mine should be at 33, when I looked they were all above 45! I live 7.4 miles from there and one courtesy trip home took 1hr 45 min, are you kidding. Won't name names, what would be the point. This is my 5th Jeep, 1st from this dealer ship and I have never experienced anything like this for service. Sales dept seems fine but not the service dept.....take it somewhere else. More

Infuriating service Came to the arrigo in ft. Peirce to pick up my dodge dart from the service department. Found that my service rep had changed from Casey to Alex. After Came to the arrigo in ft. Peirce to pick up my dodge dart from the service department. Found that my service rep had changed from Casey to Alex. After our questions were answered and we paid the amount owed, we informed him that the car was not out front. He told us that he would bring the car out front for us. 20 minutes had passed and no vehicle. We had returned back to the service area and found Alex was helping another female customer. We stood close by and waited for him to finish. As he walked her out the door, he looked at both of us and said he would be with us in just a moment. No recognition or acknowledgement that we had returned. When he came back he asked us 'how can I help you'. Once we reminded him of who we were and why we were there, he stated 'that's why I have these keys' before apologizing and leaving to obtain my car. I work nights as a RN and was in need of sleep and my vehicle as well. What should've been a quick visit to settle the shop bill was held up because he placed the importance of amother female customer above mine. This wouldn't have been such an issue if he didn't state that he would retrieve my car for me. Apparently my lack of sleep and makeup impeded his need for prompt service. As a result of this visit, I will be hard pressed to return to this dealership for any reason or future issues. More

Wonderful It was a pleasure to deal with Arrigo. I made the deal through the internet with Jackie(who was great!) and got my Price. I went in and they agreed wi It was a pleasure to deal with Arrigo. I made the deal through the internet with Jackie(who was great!) and got my Price. I went in and they agreed with the internet price and I bought my truck. I then dealt with Axel to finish up the deal. He was very professional and it was great dealing with him. This, by far, is the best dealer I ever dealt with. Thanks Arrigo!! More

Excessive Charge After returning my leased car (Chrysler 300s) 3 months earlier than scheduled, I received an invoice from Crysler Capital finance listing a charge of After returning my leased car (Chrysler 300s) 3 months earlier than scheduled, I received an invoice from Crysler Capital finance listing a charge of $1000 to replace tires that were still under warrantee. Tires had only 38000 miles. When I called and spoke to the finance department, they said the tires did not meet their "spec" which is not detailed in any of the documents or lease agreement I received. When I asked where that spec is in the lease agreement, their response was that the lease is available on line and that the car should be returned in its original condition minus normal wear and tear. During my regular maintenance visits, I was never told the tires were worn even when the car was inspected at the time I turned it in. Most unhelpful conversation I ever had with a so called professional organization. So going on record, I will pay the disposition fee and for the extra miles but I am disputing the $1000 unsupported charge and will never consider a crysler ever again. A.Kaboudan. More

Awesome dealership Had a wonderful experience with Arrigo. We are repeat customers with Arrigo.The sales rep Axel was wonderful to work with. Ed in finance is a great as Had a wonderful experience with Arrigo. We are repeat customers with Arrigo.The sales rep Axel was wonderful to work with. Ed in finance is a great asset to Arrigo. He is one of the reasons we keep going back along with Charlie & Scott in the service department. We dont want to go any where else! More

Bought 3 cars personally here, all from Jim Saunders! Over the past few years I have bought 3 cars myself at this dealership and referred a few friends and family as well. All of my experiences have been Over the past few years I have bought 3 cars myself at this dealership and referred a few friends and family as well. All of my experiences have been with Jim Saunders. Jim is professional, affable and has a straight shooting style about him which is refreshing at a car dealership. I had reasonable expectations of how each deal should go and haven't been disappointed yet. The sales manager Rodney was also courteous and professional in each deal. I plan on returning to Arrigo Ft Pierce the next time I need a new car! Thanks! More

Used car purchase Only a few complaints, first, the person we spoke to on the phone (maybe Lisa) said to ask for her but she was gone; she also said all vehicles were d Only a few complaints, first, the person we spoke to on the phone (maybe Lisa) said to ask for her but she was gone; she also said all vehicles were discount 50% off MSPR but I'm pretty sure that wasn't our deal. Happy with the truck we bought, but not much negotiation. I think we paid the list price. Just would like to what we are told and what happens to be the same thing. More