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Arrow Ford Inc.
Abilene, TX
548 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 548 reviews
July 22, 2026
No. I am not close to satisfied with your service. Why do you even ask? 1) an appointment for service is not an appointment for service. It is an opportu I am not close to satisfied with your service. Why do you even ask? 1) an appointment for service is not an appointment for service. It is an opportunity to get in line for service (24-48 hours). 2) your default stance in warranty is to do everything possible to NOT make it warrantable, as if any charge was coming out of your own pockets. Service after the sale? Not at Arrow. My first experience was 2 days and a car rental when I mistakenly believed you would service my pickup at the prescribed time you set. On the next one, parts fall of a relatively new vehicle and it's the owner's issue due to what (as you said) "could" have happened with no proof as to what happened. I was denied, most likely due to your assessment transmitted to whoever you dealt with. No localized damage. No nicks. No scratches. Just a part that fell out of the mirror and it's on my dime. What "could" have happened was inappropriate installation but you were stuck with it being MY responsibility. Good day. I'm Done with this. More
by mikeault877
Employees Worked With
Why?
July 21, 2026
Have been great when buying 2 vehicles from them, I tried to purchase a third vehicle through them but the salesman didnt put in the effort to find the one I wanted, and we found it in kerrville so went dire to purchase a third vehicle through them but the salesman didnt put in the effort to find the one I wanted, and we found it in kerrville so went directly there. Service department is routinely slow with long waits More
by Meh
Employees Worked With
Idk
July 19, 2026
Very helpful and honest salesman and finance people who explained things clearly and plainly. There was never any pressure and everyone made sure I was 100% happy with my purchase and extras. explained things clearly and plainly. There was never any pressure and everyone made sure I was 100% happy with my purchase and extras. More
by Dreaeyes2
Employees Worked With
LeJuan Edwards
July 19, 2026
Arrow Ford works really hard to win customer confidence. They have great sales people with knowledge and patience. 5 stars + They have great sales people with knowledge and patience. 5 stars + More
by John Deere Lady
Employees Worked With
Brandt (salesman), Phillip &Michael in Accessories and Mandy in Finance. 10 stars to each employee
July 18, 2026
The service department has excellent service. Appointment was on time. Turnaround time was reasonable. People were courteous and professional. Appointment was on time. Turnaround time was reasonable. People were courteous and professional. More
by r.wade63
Employees Worked With
Kainen Herd
July 18, 2026
The Service Dept. At this place is worst I have ever experienced. We have bought the oil changes for life. And they messed up multiple times to include no putting a oi At this place is worst I have ever experienced. We have bought the oil changes for life. And they messed up multiple times to include no putting a oil filter in the truck. Or having us wait in person for the truck for 3 hours and never did the oil change. Every time I asked to speak to the general manager, she is too busy to talk to someone like me.. stay away from their service department!! More
by Shane W
Employees Worked With
Multiple. Nelson, ,cruze,
July 18, 2026
Just haven't had luck with our. Constantly having problems and they even missed up my oil change. Instead of helping me come up with a solution they just tell me that's what I get f Constantly having problems and they even missed up my oil change. Instead of helping me come up with a solution they just tell me that's what I get for buying a used car. More
by Indicafw
Employees Worked With
Not sure
