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Arrow Ford Inc.

Abilene, TX

4.2
508 Reviews

4001 S 1st St.

Abilene, TX

79605

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Showing 508 reviews

June 24, 2026

Had a great experience working with Philip in sales, and Mandy in finance. Honest, down to earth people who made the process of purchasing my new truck a breeze. 10/10 would recommend them to anyone looking More

by bjennings077
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip and Mandy
June 23, 2026

Great experience last Saturday buying my new F250. Gavin and the finance folks were all great to work with, that’s the easiest vehicle purchase I think I’ve ever had! Keep up the great work, see y’all More

by jeffsk.1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin, Andrew, Sheena, Kerri
June 23, 2026

I brought my vehicle in for a recall notice. Arrow overbooked and my vehicle sat all day w/o being looked at and had to stay the night. Did not hear from anyone, left a message with Jose and ne More

by randy.motz
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose in service
June 23, 2026

I loved buying my car there but when I took it in for the oil change it was running good.. When we picked the car up it was jumping when you went to go slow or stop. They said it was my stark plugs. They kel More

by bgshuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
June 23, 2026

Repairs and adjustments were well done. Alignment and balance did the trick ref. the vibration. More

by cadechar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rowley
June 23, 2026

Horrible quality of service went to take my truck for oil change the day prior I had ran out of window washer fluid and the wanted to charge me to diagnosis saying motor out and line damaged which w More

by Rodolfo Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jun 23, 2026 -

Arrow Ford Inc. responded

Thank you for sharing your feedback, Rodolfo. We're sorry to hear your visit did not meet your expectations. We strive to provide thorough, transparent service and understand your frustration regarding the concerns you raised. Your comments have been shared with our management team for review, and we appreciate you bringing them to our attention. If you would like to speak to our service leadership directly, please give us a call at 325-692-9502. Thank you.

June 23, 2026

Service department staff were very kind and friendly and ready to help you on what you need More

by Jcarlosnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John panchicano
June 23, 2026

My overall experience in both the quality work and the customer service was above average. More

by samuelr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz Castillo
June 23, 2026

Thank you for great service and dependability. You’re always fast and on time. Extremely convenient. More

by MAGGIEDAVIS329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Jd
June 23, 2026

Great dealership to buy from and only dealership I'll use to service my vehicles! More

by Zackary Beebe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Davidson Mandy Davidson Trenton Cauthen Tristan Cauthen
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