Arrow Ford Inc.

I rated this dealership the way I did because Mr. Derek Mills was very friendly and helped my husband and I out as much as he could. There was not anything wrong with the customer service we recieved. Mills was very friendly and helped my husband and I out as much as he could. There was not anything wrong with the customer service we recieved. More

We have purchased 2 vehicles this year (2012) to make a total of 9 or 10 we have purchased from Arrow so far. We have had the best service from every dept. of Arrow, including helping us when my wifes Must total of 9 or 10 we have purchased from Arrow so far. We have had the best service from every dept. of Arrow, including helping us when my wifes Mustang got totaled. The Service dept. always has our vehicle ready when they say they will. I tell all my freinds to buy here. I have purchased Vehicles from Payton Wright and Lee Jarmon (both Ford Dealers) and wasn't treated as well as I have been with Arrow. More

I had a very good experience at arrow ford this past month. Cynthia heatley treated my dad and I very well and found us the car that fits me perfect. She was very helpful and answered all of our questio month. Cynthia heatley treated my dad and I very well and found us the car that fits me perfect. She was very helpful and answered all of our questions. I would recommend Cynthia to anyone! She was perfect for us! More

WENT TO THE DEALERSHIP ON A SATURDAY AND AFTER MAKING THE DEAL (CASH SALE) 0N A 2012 KING RANCH, WAS TOLD THE PAPERWORK WOULD BE READY MONDAY. COULD NOT MAKE IT IN THAT DAY, BUT SET THE TIME FOR TUESDAY THE DEAL (CASH SALE) 0N A 2012 KING RANCH, WAS TOLD THE PAPERWORK WOULD BE READY MONDAY. COULD NOT MAKE IT IN THAT DAY, BUT SET THE TIME FOR TUESDAY BETWEEN 9 AND 10 AM TO SIGN PAPERS. WE ARRIVED AT 10:15 AND SAT THERE UNTIL 12:30. AT THAT TIME, WE SAID WE WERE GOING TO GO EAT LUNCH AND WOULD COME BACK AND WERE PROMISED THE PAPERWORK WOULD BE DONE. AFTER COMING BACK AROUND 2 PM, PAPERWORK STILL NOT DONE. THE SALES GUY, LANE, SAW US AND WENT THE OTHER WAY WHEN WE GOT BACK FROM LUNCH. SHOULD HAVE WALKED OUT AT 11:30. IF THIS IS THE TYPE OF SERVICE YOU GET WHEN THEY ARE SELLING YOU A CAR, HEAVEN HELP YOU AFTER YOU BUY ONE. AVOID THIS DEALERSHIP AT ALL COST. NO CUSTOMER SERVICE AND WOULD YOU BELIEVE NO PHONE CALL TO SEE IF I LIKE THE VEHICLE.... More

Well ONE WORD "AWESOME" would say it!My experience was and still is Very Satisfying...The Employees at Arrow Ford are Very Nice and Very experienced or Well Trained,which ever it is I will experience was and still is Very Satisfying...The Employees at Arrow Ford are Very Nice and Very experienced or Well Trained,which ever it is I will REFER everyone to Cynthia!!!What a Great Job They Did!!! More

James Dye was very pleasant to work with. He went above and beyond to make sure we were satisfied with our experience. He spent alot of time with us and was very professional but also friendly. I would and beyond to make sure we were satisfied with our experience. He spent alot of time with us and was very professional but also friendly. I would definetly use him again. More

I drove 2 hours to buy a truck from this dealer and am very happy with my purchase. I saved about $5,000 buying from here instead of in Midland where i live. Adam and the whole staff are great people i ne very happy with my purchase. I saved about $5,000 buying from here instead of in Midland where i live. Adam and the whole staff are great people i never once felt like i was getting ripped off or pressured in to anything, almost felt like i was hanging out with friends instead of buying a vehicle. I had some problems with my bank and insurance company and they did everything they could to make sure i was able to drive my truck home that night. Adam even stayed late and picked me up at the airport after i dropped off my rental car. Highly recommend this dealer and salesman i will buy my next vehicle here. More

The service was amazing! Everyone worked so hard and was so friendly. I could not have asked for any better. Cynthia went above and beyond what any other sales person would do to make sure I had the perfect so friendly. I could not have asked for any better. Cynthia went above and beyond what any other sales person would do to make sure I had the perfect car for me, thank you! More

I went to several dealerships in town over a two month period. I kept coming back to this dealership. The salesman was very patient, never tried to pressure me into buying a car i did not like. The staff period. I kept coming back to this dealership. The salesman was very patient, never tried to pressure me into buying a car i did not like. The staff was all very friendly including the mechanics. It was like visiting family and friends and never seemed like a business transaction. This car dealership was by far the best one i visited in Abilene. More

Drove 90 miles to go to this dealership. Upon arrival, doors were opened for me, greeted with a smile and friendliness immediately. Sales representative was immediately paged and located for me. Eric wa doors were opened for me, greeted with a smile and friendliness immediately. Sales representative was immediately paged and located for me. Eric was very friendly, and not pushy, which I really appreciated. He understood my needs to be a passenger first, then a driver to get comfortable with the vehicle. He was well versed in this particular vehicle, able to explain numerous "gadgets" which were new to me. He was patient, as he had to repeat himself a couple of times for this old gal. :) I have full intentions to take my vehicle to this dealership for its maintenance checks, as I was introduced to the service department and felt at ease. They were quick to make sure my Sync was updated prior to driving off the lot. Considering this was my first experience buying a vehicle on my own, I felt definitely at ease and would buy another vehicle from this dealership. Thank You Eric Jackson for mailing me my garage door opener that I left behind. More