Arrow Ford Inc.

Bought two vehicles here, both with Eric Jackson. Great experience overall! Great place to get a great vehicle. If you need a Ford in Abilene, this is the place to go. experience overall! Great place to get a great vehicle. If you need a Ford in Abilene, this is the place to go. More

All in all the dealership and salesman were outstanding. A good experiance over all. Always willing to help with great additudes. I would recommend the dealership to others. A good experiance over all. Always willing to help with great additudes. I would recommend the dealership to others. More

This is my second vehicle purchased from this dealer. The first time was Shanna, we had so much fun and she absolutely worked above and beyond to get us in the vehicle taht worked perfect for our family! Tha first time was Shanna, we had so much fun and she absolutely worked above and beyond to get us in the vehicle taht worked perfect for our family! That is the main reason I pulled back into this dealer, the customer service from everyone was really commendable. Jim, my salesman this time was a awesome guy too. Through their email service I discussed what I was looking for and he had shown me one car and I fell in love with it! I walked in with the amount I could put down, payments needed and he made it happen! The finance folks are fantastic! After our sale he introduced me to their service department to meet them and set up my scheduled maintenance right then and there. They truly welcome you into this dealership. Having had to use a Power of Attorney from my husband in Afganistan was slightly difficult, but they did a fantastic job doing it and kept me updated on the process every step of the way. Jim was a really fun guy to be with and really knows how to handle someone with a high stress level such as mine. My daughter will be finding her own starter car in a couple of months turning 18, I will take her to Arrow Ford and not have to worry about this dealership not taking care of her. Thank you! More

Such a Great Company! I would highly recommend! Great customer service! Everyone is extremely friendly and always want to go that extra mile for their customers! customer service! Everyone is extremely friendly and always want to go that extra mile for their customers! More

MR. KYLE RAYBURN DIDNT GIVE UP ON ME WHEN WE COULDNT FIND AN F150 AT FIRST, BUT THEN HE KEPT LOOKING FOR ONE AND THEN FOUND IT FOR ME. I REALLY APPRECIATE ARROW FORD. A+ AN F150 AT FIRST, BUT THEN HE KEPT LOOKING FOR ONE AND THEN FOUND IT FOR ME. I REALLY APPRECIATE ARROW FORD. A+ More

I have rated this dealership with an overall GREAT because the experience I had buying my new car was above what I ever expected from a dealership. The sales associate (Jerri), took the time to go ov because the experience I had buying my new car was above what I ever expected from a dealership. The sales associate (Jerri), took the time to go over every vehicle I wanted to see and its options and was very patient with me which I am sure was a challenge because I was incredibly indecisive. Once I decided on a vehicle Brad, the finance associate, made sure I was comfortable with what I was signing and answered every question I had. Everyone at the dealership was considerably helpful and I am very happy with Aarow Ford and my new purchase. More

Malcolm is a very good salesman. He was not pushy at all, but he did return calls, texts and emails very promptly. We were able to come to an agreement on everything. He is an asset to your company. all, but he did return calls, texts and emails very promptly. We were able to come to an agreement on everything. He is an asset to your company. I will be purchasing my next vehicle from Arrow if he is still there. I am happy with my purchase. The purchase process was quick and painless. That is exactly what I am looking for when making a large purchase of this type. thank you, Paul More

I wanted to surprise my husband with a new truck. I walked into the Arrow dealership and met Andrew. He was very nice and eager to help me pick the right truck for my husband. He was very professiona walked into the Arrow dealership and met Andrew. He was very nice and eager to help me pick the right truck for my husband. He was very professional and went above and beyond to help me make the perfect decision. I settled on a new F-150 and Andrew made the entire process very smooth. Financing went quickly and he stayed later than he was scheduled just to make sure I could give the truck to my husband that same evening. I will certainly come to see Andrew when I am looking for my next vehicle. More

A few days before Christmas my wife and I were driving Santa’s sleigh on Hwy 36 about 16 miles south of Abilene on our way from Albuquerque to Houston when the engine went suddenly silent. Knowing that c Santa’s sleigh on Hwy 36 about 16 miles south of Abilene on our way from Albuquerque to Houston when the engine went suddenly silent. Knowing that cell coverage in that area is spotty at best, my first thought after determining that it was a problem I could not fix myself, was about getting help. I shouldn’t have been concerned for a moment. Four vehicles stopped within the next 30 minutes (it is likely more would have if there hadn’t been someone stopped there already) to offer assistance- from the use of a cell phone to food and blankets. We were soon towed to Arrow Ford where our Expedition was taken over immediately by a couple of mechanics. They had us ready continue on our trip within a few minutes. When we went to settle our bill, we were told there would be no charge. When I asked why not, I was told “Merry Christmas”. Wow! As we got back onto Hwy 36 to continue our interrupted journey, rather than feeling put upon by the circumstances of having our tightly coordinated schedule disrupted, we spent a good part of the rest of our trip counting our blessings and marveling at all the good people we had just encountered. What a demonstration of the love of Christ! As for Arrow Ford: to treat us that way when you could have easily taken advantage of us is quite a witness of your true character. Thank you Abilene for one of the best experiences in a long time and since we aren't close enough to do business with Arrow Ford, you good folks go and do some for us. More

Daylene Moreno worked really hard to find me a car within the price range I was asking for. My credit is not that great but they worked with all thier lenders to get me approved. I would highly recommend any the price range I was asking for. My credit is not that great but they worked with all thier lenders to get me approved. I would highly recommend anyone looking for a new it used vehicle to come to arrow Ford. Everyone is so helpful and very friendly. More