Arrow Ford Inc.

Fantastic Ford Dealership Our previous vehicle purchased at Arrow Ford was destroyed in a hail storm. We were without a second vehicle for several days. While waiting for the Our previous vehicle purchased at Arrow Ford was destroyed in a hail storm. We were without a second vehicle for several days. While waiting for the Insurance to settle our claim we visited Arrow Ford in Abilene, Texas to look at SUV's. Adam Keisl met us in the parking lot, introduced himself, and he asked a few questions to determine exactly what we were looking for in a vehicle. We asked about a few vehicles we saw nearby and Adam answered each question with authority. We told him about our "totaled" vehicle and the things we didn't like in it and he suggested we look at a 2013 Ford Edge sitting nearby. Since it was going to be my wife's vehicle she took it for a ride and really liked it. After my wife and I talked a little we told Adam that we'd like to purchase that vehicle. Adam took us into his office, he offered us refreshment and made us comfortable. In what seemed like just minutes, Adam was preparing paperwork and we drove home in the vehicle. We returned the next day and closed the deal. We are VERY pleased with the vehicle, our Salesman Adam Keisl, and with Arrow Ford. Great Car Dealer and FANTASTIC Salesman. Every city in Texas should have an Arrow Ford dealership and sales people like Adam Keisl. Many Thanks. More

Best experience I've always had my fears of pushy sales people. I had the best experience ever at Arrow Ford. Mary Brown was the best sales person I've ever dealt wit I've always had my fears of pushy sales people. I had the best experience ever at Arrow Ford. Mary Brown was the best sales person I've ever dealt with. She made sure to ask what I wanted and was looking for. And there wasn't any pushing or demanding. She got a list of vehicles that fit what I was wanting and needing. She was very helpful and informative in all questions I had. The amount of patience it takes for financing and everything she had the best of them all. I'd definitely return to her and will recommend everyone I know to her as well. More

Feedback Job Well Done! Adam took care of me from start to finish and got me the truck and accessories I wanted. Very Pleased! Roger Shaw Job Well Done! Adam took care of me from start to finish and got me the truck and accessories I wanted. Very Pleased! Roger Shaw More

Very easy and wife is happy Very simple process. Very nice to work with. Called from Gardendale, drove a couple hours, walked in, signed paperwork and my wife left in a new car. Very simple process. Very nice to work with. Called from Gardendale, drove a couple hours, walked in, signed paperwork and my wife left in a new car. More

Very caring! I bought my first car in December 2013 and I went to Troy to get my first car. I told him my price range and what I wanted,2013 Ford Escape and he was I bought my first car in December 2013 and I went to Troy to get my first car. I told him my price range and what I wanted,2013 Ford Escape and he was able to get me the perfect car. My car was totaled by a a hailstorm in June 2014 and I talked to Troy again and he was able to get my a 2014 Ford Escape in a week. He was very caring and understood what I needed. I would definitely go back to get a car and refer my family and friends to see Troy!! More

Awesome Experience!! Adam Keidl did an awesome job of providing awesome customer service for my family! My husband and I recently purchased a brand new vehicle from your S Adam Keidl did an awesome job of providing awesome customer service for my family! My husband and I recently purchased a brand new vehicle from your S.1st location. And WOW!! What a great feeling for my mother in law!! She was so excited and Adam was the best making her feel welcome and doing a outstanding job. He even filled her tank. He even went as far as to commend her special day with a personalized calendar for her to remember the day she got her 1st BRAND NEW 2014 FORD TARURS. Thank you Arrow Ford For all your Help!! And a Big Thanks To Adam for making it so special! More

Will Always Go Above and Beyond!! How could I even start to begin how Mr. Owens goes over and beyond for his customers! By the way my name is Kathy Ramos I and a agent for Acceptance I How could I even start to begin how Mr. Owens goes over and beyond for his customers! By the way my name is Kathy Ramos I and a agent for Acceptance Insurance.Mr Awesome Johnny Owens have shared a lot of mutual customers for about 6 or years more. Friday June 13th 2014 Abilene experienced the worst hail storm my company has in a while.When I got to work that Friday 13th. I had more people in my office than the capacity i was allowed. A Million dollars and rolling paid out in damage. We went as far as had to bring in a appriser from our home office in Nashville, TN to help to get the ball rolling. Mr. Owens true colors showed a this time of need.He took and step above and beyond to help make sure exciting Arrow Ford customers were taken care of. Within his means of course.What a Great Guy!!… The Best IM Sure!! When you truly love your job it really shows ! He's always my go to Guy!! My hat off to him thank you with the bottom of my heart. Kathy Ramos - Acceptance Insurance 4201 N . 1 st St. Ste#A . Abilene TX 325-672-2300. More

Sold a vehicle to the unsellable I went in to test drive a vehicle and 2 hours later it was mine. Everything i could think of to bsck out they were ok with. I am enjoying the new truc I went in to test drive a vehicle and 2 hours later it was mine. Everything i could think of to bsck out they were ok with. I am enjoying the new truck. The whole experience was very easy. More

Great Customer Service Just bought my 2nd vehicle from Derek Mills, Great Customer service. Easy to work with and as always he was quick to get us what we needed. I would Just bought my 2nd vehicle from Derek Mills, Great Customer service. Easy to work with and as always he was quick to get us what we needed. I would recommend him anytime. We needed to get a used truck from my husband. I called him and told him what I was looking for picked it up that afternoon. Sealed the deal the very next day. He got us a great truck and exactly what we were looking for. I will recommend Arrow Ford and it's great team to anyone. More

Great Service + Great Selection = More Than Satisfied Custom My experience with Arrow Ford Inc. has been the best yet when purchasing a vehicle First of all, after experiencing a hail storm, with plenty of vehi My experience with Arrow Ford Inc. has been the best yet when purchasing a vehicle First of all, after experiencing a hail storm, with plenty of vehicles that were totaled (including mine), I had a few things on my mind...buying another car was just one of them. Arrow Ford made the process a breeze. My assistance began with great help from Tara, over the phone, who answered all of my questions and helped to prepare me with bringing in the proper documents (including those from my insurance company due to my vehicle being totaled from hail damage) and made me feel on-the-ball before even stepping onto the lot (also providing me with her cell phone number in case I had any other questions. I then came into the dealership and was helped by Brant, who did a wonderful job at finding me my new car. I went in hoping to get a used car I saw online, but after it sold the night before, he got me into a brand new car, same model, for roughly the same price. He helped me throughout the entire initial sales process, helping to secure a great deal for me on my new vehicle. My experience ended with Joshua, whom was on-point with his knowledge of finalizing the sale and explaining everything to me in detail. As this was the first time I have purchased a vehicle solo, these three individuals helped to make it a wonderful experience and gave me the 1-on-1 treatment needed to not only get me the best deal, but to also explain anything I needed throughout the entire process. I'm thankful for each and every one of them for all they did for me, especially after going through a hail storm the week before. They made the process of buying a car a breeze, and now I'm walking away (or driving away) with a brand new car I love. You can't ask for anything better than that!!! More