Arrowhead BMW

I took my car in and they stole my cologne. I wrote them an email they got back to be and the tech admitted he seen it and it probably fell out in the wash. Okay fine but my original email was over 2 months an email they got back to be and the tech admitted he seen it and it probably fell out in the wash. Okay fine but my original email was over 2 months ago. I written back twice and no reply sense the first admission of guilt. They obviously don’t care about me bringing back my 549. Horrible customer service and they have either thieves or just people who don’t care. I want a new bottle of cologne. I want the manager to contact me again not contact me then ghost me. Horrible business and if you go take all your valuables out of your car More

The worst experience I have ever had at a dealership. My wife took her 2019 BMW X2 in for service, she left with a cracked windshield! Took up the issue with the GM Brandon Bingham and he is claiming “you a wife took her 2019 BMW X2 in for service, she left with a cracked windshield! Took up the issue with the GM Brandon Bingham and he is claiming “you are a customer trying to get one over on us.” And has banned my wife and myself from the dealership! I don’t care about the cost to replace the windshield at this point as I have already had it replaced. I just cannot standby and let a GM treat customers with such a level of disrespect. I have bought 3 BMWs in the past three years and can say with confidence the X2 will be my last. More

Darren and his staff really gives excellent service and customer support. I appreciate how well they hear & take care of my service needs. Thx V customer support. I appreciate how well they hear & take care of my service needs. Thx V More

Clean service department, but they don’t follow a face mask policy. On three different visits about half the service department employees were not wearing masks. Tells me they don’t care about the healt mask policy. On three different visits about half the service department employees were not wearing masks. Tells me they don’t care about the health of their customers. More

I was in the market for a new BMW to replace my old 2005 which died. There are 4 major dealerships in Phoenix (although two are both owned by Chapman) and I visited three. I started with Arrowhead, then w which died. There are 4 major dealerships in Phoenix (although two are both owned by Chapman) and I visited three. I started with Arrowhead, then went to Chapman Tempe, and then North Scottsdale. I was treated well and was given written quotes on two options by Arrowhead for an X3. Along the way I found out that one critical option for me is VERY difficult to find - a spare tire. You can get an X3 or X5 with a spare but they are very hard to find. Likely you may have to do a special order and wait 6 weeks for delivery. The other key parameter I had was range on a tank of gas, which eliminated the X3 M series as the gas mileage is not great. I need both of these as I am now retired and do really long road trips, like 12,000+ miles, and in many places, particularly in the Western US, you may be a long ways from nowhere. Run flats are only good for 100 to 200 miles, and that may not get you to the nearest town. If it does, it may take you days to get a replacement tire. My experiences with Chapman Tempe was not great. They had no cars with spares, did not give me a written quote, and took the position that this is what I have, take it or leave it. On the positive side they were willing to order a car for me and the Tempe tax rate is the lowest of the 4 dealers and that will save you several hundred dollars (approximately $500 in my case). Scottsdale had one X5 with a spare, but it wasn't to my liking. They did suggest an option to put a spare in the lower trunk (below the main trunk), but that would not be tied down, and you would have to buy a spare, jack, etc at $619. What annoyed me was the would not give me a written quote. Their attitude was get a quote from someone else and we will beat it. When I am buying a 50 to 80k car I want a good deal, but am not going to quibble over a couple of hundred dollars. Later that afternoon I got a call from the Arrowhead salesman, and explained my situation. It turned out they also had a X5 with a spare. I went back the next morning and drove it. It was an older 2020, and it was loaded with a lot more stuff than I needed. But they really wanted to get rid of the 2020s so I got a really good deal. More importantly, I had a very good experience with Arrowhead, vs not good experiences with Chapman Tempe and N Scottsdale. More

NEVER GIVE DEPOSIT OR DOWNPAYMENT..MANGEMENT REFUSES TO REFUND $$$$$$$!! SAVE YOURSELF MASSIVE STRESS & HEADACHES....AVOID THIS PLACE!!!! Put down $1,000 on a used vehicle, signed paperwork and then Gius REFUND $$$$$$$!! SAVE YOURSELF MASSIVE STRESS & HEADACHES....AVOID THIS PLACE!!!! Put down $1,000 on a used vehicle, signed paperwork and then Giuseppe Ferarra dropped interest rate..when I added extended warranty. (Why didn't I get lower rate originally???.that's a little underhanded) Giuseppe(Finance Manager)never called me back after I told him "warranty had to be reviewed, if it wasn't good, then deal would be cancelled!" The Smartcard warranty is HORRIBLE, many complaints on Better Business Bureau(38 complaints). Wally Plachinski- sales rep..is really passive aggressive, when I called and said my mind had changed. Wally replied "there is a restocking fee!" Asked when can i pick up my check?? No relpy, but would call back. Wally called 10 min later informed "the car was mine, come and pick it up, or I could trade it in to them. Even though delivery of vehicle was not taken. Otherwise my earnest $$$ was forfeited. 3 different answers to create confusion & distract. THESE PEOPLE DON'T CARE ABOUT GOODWILL OR FUTURE BUSINESS. Once somebody says no or changes their mind, true colors are revealed. No callbacks and they hide like a Burglar. Left message for Jason(Sales Manager & Brandon Bingham(General Manager) and no call back. Very Unprofessional & Sad. Now will get Attorney General for Consumer Affairs involved to get my $1,000 back. Waiting to hear back from Jim Hoffa (7 on Your Side) so others escape unhappiness and loss of $$$$. Finally, i would totally understand a restocking fee of 10-20%, but this is wrong/greedy.However being retired, don't like to be taken advantage of. THESE PEOPLE ARE DISGUSTING TO DO BUSINESS WITH...4 INDIVIDUALS AND NOT ONE HELPED. TRULY GIVING A BAD NAME TO THE BMW BRAND More

I see some odd (what I would consider angry) reviews here, and they don’t make much sense to me based on my experiences. I’ve purchased 2 BMWs here in December 2019, March 2020, and had our X3 services here, and they don’t make much sense to me based on my experiences. I’ve purchased 2 BMWs here in December 2019, March 2020, and had our X3 services here as well. So I’ve been spending some time here. Everyone I’ve dealt with except for one finance person who is long gone, has been beyond friendly and courteous. Maybe even too professional sometimes? They are really prepared to deal with uptight image driven middle-Managers and aspirational status seekers with super inflated senses of importance, and it can take a minute for them to relax and be more personable but once they get to know you they are more than willing to adapt and treat you like a buddy instead of a “client” just takes a moment. Service department is a little cold Maybe, but efficient and upfront. Their diagnostic tools, and videos sent recording any issues found are top notch, if a bit spendy. But it’s a German OEM, they are doing things properly and by the book, it will always be an expense. Otherwise, after years of wonderful service and experience at BMW Seattle, I was glad to find a similar top tier service and sales experience at Arrowhead. More

Purchased a surprise gift for my wife of a 2020 BMW X3 M40i. The assistance provided at Arrowhead BMW by Internet Sales Manager David Head, Finance Manager Emily Stratton, and Client Advisor Chris Ionita M40i. The assistance provided at Arrowhead BMW by Internet Sales Manager David Head, Finance Manager Emily Stratton, and Client Advisor Chris Ionita was exceptional. I completed the initial purchase agreement with the exchange of a few emails and completed the purchase documents at the dealership in a short amount of time. This Arrowhead BMW team made it simple and easy. Please consider them if you are looking for a great deal and an equally great overall car buying or leasing experience! More

Absolutely amazing experience. I usually get terrible anxiety when car buying but this was so painless and easy. The time from arrival to pulling off the lot was the least amount of time ever spent buyi anxiety when car buying but this was so painless and easy. The time from arrival to pulling off the lot was the least amount of time ever spent buying a vehicle. Jeremiah and Jason worked with us to get the best deal possible with my MIL’s decent credit but minimal credit history. We will be referring all of our friends and will definitely reach out to Jeremiah the next time we’re looking for a vehicle. More

I am usually so leery of buying new cars because of the back and forth that usually occurs. Maurice assured me that if I trusted him, he would make the process easy and he delivered! He gave me an amazing back and forth that usually occurs. Maurice assured me that if I trusted him, he would make the process easy and he delivered! He gave me an amazing deal on an SUV and also worked to give me top dollar for my trade in. The whole process was smooth and quick. We will definitely be returning to him for our next car purchase. More