Arrowhead BMW

They are very liars they cheating with the price they cheating with the paperwork especially the Finance person names Nick you're never try go with him and sells manager his name is Paul the car is 2019 cheating with the paperwork especially the Finance person names Nick you're never try go with him and sells manager his name is Paul the car is 2019 440 I was $48848 he went down to $44848 put when I get bill of sell and after i sign up i sew the price $48848 they nave change it they have Beautiful inventory but please customer be careful with them More

Jeremiah Caughey lied to me as to the value he could give me for my trade in. Harassing me with over 7 phone calls and 5 text’s until I agreed to come in. Liar who deserves to be fired. me for my trade in. Harassing me with over 7 phone calls and 5 text’s until I agreed to come in. Liar who deserves to be fired. More

Keep telling me ALL cars have rusted rooters and it’s normal. 1000 miles brand new x1 bmw and it’s a rust bucket they refuse to fix! They don’t use a shuttle they use lift. Got picked up in a smoke fille normal. 1000 miles brand new x1 bmw and it’s a rust bucket they refuse to fix! They don’t use a shuttle they use lift. Got picked up in a smoke filled old Jeep! Plus They had me stand outside on the corner waiting for it with a crap sign saying Lyft! I’ll never buy a car from them again! RUN from BMW! This dealership lied to the BBB! Said they offered to fix my car and They never did! They have an F rating and are not BBB certified! Worst treatment ever! Got rid of my car at 2700 miles only 8 months old! They are lying, using cheap junk parts and stealing from people! More

Absolutley horrible dealership to work with. We came in the day before Thanskgiving, put a deposit down and signed a contract. They backed out on our finance company, which we found out about Monay at 2:30 the day before Thanskgiving, put a deposit down and signed a contract. They backed out on our finance company, which we found out about Monay at 2:30. We were ready to bring a check down to them and they sold the car out from under us by 5:00. Again we had a deposit down and contract signed. Also took forever to get a manager to even call us. I never leave bad reviews but this certainly is not a company to do business with. Also just looked at their BBB rating and they have an F rating. https://www.bbb.org/us/az/glendale/profile/car-dealers/arrowhead-bmw-1126-1000076983 More

Expected a whole lot more from this dealership but they have let me down…Not only has my car been in the shop for almost a week, but the service advisor has been MIA and every time I called for an update o have let me down…Not only has my car been in the shop for almost a week, but the service advisor has been MIA and every time I called for an update on the car I kept getting the run around. So unprofessional and annoying, finally got things going when I decided to show up unannounced at the dealer 😏 if I wanted crappy service I could have went elsewhere and expected just that… Avoid this dump at all cost, not worth it… More

Customer service is poor at best. After negotiating the price, they informed that if I did not take the car home that night that they would not honor the deal we made. Being that they were the first dealer price, they informed that if I did not take the car home that night that they would not honor the deal we made. Being that they were the first dealer I went to in addition to having to work the next couple of days, I didn't think it wise rushing into signing off on the first car. As far as I was concerned we already parted ways, it's rude to come across in that manner. The manager Nathan called me and text me for two days even after expressing my complaint. He was unapologetic and still continued to ask if I wanted to purchase the car. Stay away from this dump. More

DO NOT buy from this BMW dealership! They are not transparent and Nathan Schwan - operations manager treats customers like dirt. We bought to Porsche SUV’s on Monday - Labor Day and was told by our transparent and Nathan Schwan - operations manager treats customers like dirt. We bought to Porsche SUV’s on Monday - Labor Day and was told by our salesperson that we were taking delivery of both of them that day. We found out in finance that we could only take 1 because they hadn’t serviced the other one yet. Nathan acted as though he told us this however he never did. It’s Wednesday afternoon and we’ve been given the runaround about when we’re getting our vehicle. I called and spoke to Nathan. He was rude, condescending, called me a liar and when I asked for our two trade ins back and to cancel the deal he said no xxxxing way and he said he would deliver us a car without brake pads and fog lights. He said we don’t have the ability to cancel the deal and it’s only been 36 hours. I asked multiple times to speak to the owner Brandon and he refused and said he was the owner not Brandon (not true). Their NPS is below the average and it’s all due to situations like this! Go to North Scottsdale or Chapman BMW if you want a healthy buying experience. More

I own a independent repair shop That from time to time needs the help of the manufacturer to fix certain issues with cars. It’s the hardest thing to find someone in your industry to trust and have faith t needs the help of the manufacturer to fix certain issues with cars. It’s the hardest thing to find someone in your industry to trust and have faith that’s it they will take care of you. I found Mark to be most accommodating and very knowledgeable and straightforward very professional. Thank you for your service and taken care of what I needed More

This place has minimal to no understanding of how to maintain relationships with customers. For 30 days now I have asked multiple people employed with this dealership to cancel an extended warranty. Ill maintain relationships with customers. For 30 days now I have asked multiple people employed with this dealership to cancel an extended warranty. Ill now have to take time to drive down to this dealership, request the form be faxed and obtain a fax confirmation. A very simple request that this dealership has to turn into a larger ordeal. Would never recommend or be back to this dealership as a result of the apparent lack of skills related to faxing a single piece of paper. I just cancelled a warranty for another vehicle - that dealership sent the paperwork in the same day I returned it - its the little things that go a long way with people. One would assume management would understand that things needs to change as evident by previous reviews. The generic response their "customer relations" representatives post on all other reviews from either google, yelp, etc. speaks for itself - That is, they don't care after they close the deal. More