Arrowhead Cadillac

Much disappointment for a "return customer". I had a very disappointing experience in April of 2018 with Arrowhead Cadillac. I was trying to negotiate a deal for the trade-in of my 2016 SRX “Luxu I had a very disappointing experience in April of 2018 with Arrowhead Cadillac. I was trying to negotiate a deal for the trade-in of my 2016 SRX “Luxury”, which I had just purchased from them one year previously, on another 2016 SRX “Performance”. I wanted more options that were available on the higher-trim Performance level. I was very open and direct on my specific needs which I spelled out to their internet sales contact. I assumed they would be very flexible with me given they not only knew the car I had just purchased from them one year previously, but it still had very low miles, was very clean, and still had much “certified” warrantee. Much to my surprise, their “difference” figure quoted was unreasonable given my research done online using car valuation services (In fact, I much later closed a deal on another virtually similar 2016 SRX for $7,000 less “difference” at one of their competitors). I followed-up with a request for their re-consideration and an indication of my willingness to work more on a “win-win”. Their response was curt and basically shut-off all discussions without demonstrating any flexibility nor answering all my open questions. This apparent dismissive and disrespectful treatment lead me to re-consider my concerns I had remaining from my original purchase one year earlier. Specifically, that earlier sale closing process including an unprofessional sales pressure tactic used by a sales manager, and more so, my rushed inspection of the car later demonstrated there were many chips in the body and windshield which had not been repaired by Arrowhead as part of their certification inspection process. I ultimately presented all of this to Sales Management at Arrowhead, and quite frankly, it appears they not only tried again to ignore or dismiss me, but ultimately, they made excuses and incorrectly tried to blame me for shutting-off negotiations early on. Bottom line, they lost a customer, and I found a much more customer-focused Cadillac dealership and a deal which saved me $7,000. More

Fabulous customer service We worked with Ed at Arrowhead Cadillac who brought the car to our house for the test drive, finished the transaction the next morning, financing was We worked with Ed at Arrowhead Cadillac who brought the car to our house for the test drive, finished the transaction the next morning, financing was a breeze and my husband required a wheel change out which Ed creatively made happen. Excellent customer care and service. Marsha Thomason More

A Perfect Car-Buying Experience We worked with Julie and Jim Behncke when we purchased our first Cadillac from Arrowhead's Certified Pre-Owned stock. The car was in immaculate shape, We worked with Julie and Jim Behncke when we purchased our first Cadillac from Arrowhead's Certified Pre-Owned stock. The car was in immaculate shape, and we got a thorough run-through of all the information about the car, warranty options, and service. After making a very satisfactory deal, Julie wrapped it up with a comprehensive orientation on all of the car's systems. Things couldn't have gone better! More

AMAZING THIS IS MY THIRD CADILLAC....LAST TWO FROM ARROWHEAD CADILLAC...COULD NOT BE HAPPIER. FROM SALES TO SERVICE INCLUDING ROADSIDE SERVICE THE BEST THANK THIS IS MY THIRD CADILLAC....LAST TWO FROM ARROWHEAD CADILLAC...COULD NOT BE HAPPIER. FROM SALES TO SERVICE INCLUDING ROADSIDE SERVICE THE BEST THANKS FOR EVERYTHING ARROWHEAD CADILLAC. SALES PERSON BILL NOOJIN COULD NOT HAVE BEEN MORE HELPFUL AND COURTEOUS..THANKS BILL FOR EVERYTHING More

Great people, great price, easiest purchase I ever made. I am 82 years old, bought my first car at 12 years old, and since have purchased more vehicles than I can remember. This purchase of our new 2018 XT5 I am 82 years old, bought my first car at 12 years old, and since have purchased more vehicles than I can remember. This purchase of our new 2018 XT5 at Arrowhead Cadillac was the easiest, most congenial, and equitable deal I ever experienced. Mike, Carlton, Clint and Darcy were so professional, empathetic, knowledgeable, and pleasant it completely obliterates the age-old image of the unscrupulous car salesman. I, most definitely, will go back to Arrowhead Cadillac for my next purchase as well as highly recommend them to all of my friends and relatives. More

New Escalade serviced We are pleased to say we are always taken care of, and super happy with Bill Large in the service department. He is great at keeping our new Escalade We are pleased to say we are always taken care of, and super happy with Bill Large in the service department. He is great at keeping our new Escalade serviced and in tip to shape! Thank you! Mike & Kim K. North Phoenix More

Best Service Ever My wife and I live in San Diego, CA. We had made the decision to purchase a new Cadillac CTS V. Being from Arizona we saw no need to even speak with a My wife and I live in San Diego, CA. We had made the decision to purchase a new Cadillac CTS V. Being from Arizona we saw no need to even speak with a dealer here in California as this is our 5th Cadillac we have purchased from Mr. Mike Martin at Arrowhead Cadillac. I called Mike on Friday, an hour later he called back with a price that could not be beat as I checked online. The next day we drove to Arizona in our 2016 ATS and drove back home in our new CTS V. More

Excellent Customer Service Joe Enzler and Mike Scarfia make you feel like you’re their only customer. Great service that is above and beyond. I’ve been a customer since 2010 and Joe Enzler and Mike Scarfia make you feel like you’re their only customer. Great service that is above and beyond. I’ve been a customer since 2010 and will purchase all my vehicles at Arrowhead Cadillac. More

Easy, classy people to deal with We had been thinking of trading our CTS Coupe for the last 6 months, since we moved from the San Francisco bay are to Phoenix, AZ. We needed a vehicl We had been thinking of trading our CTS Coupe for the last 6 months, since we moved from the San Francisco bay are to Phoenix, AZ. We needed a vehicle that better fit our lifestyle and Arrowhead Cadillac made it very easy to do. Kindness, completeness, no pressure, just a pleasant positive experience. Go buy a car from Arrowhead Cadillac! More

Outstanding Sales and Service Team The Staff at Arrowhead Cadillac makes Cadillac ownership a real pleasure. See Don Arbuckle in Sales and Mike Tenant in Service. They are exceptional The Staff at Arrowhead Cadillac makes Cadillac ownership a real pleasure. See Don Arbuckle in Sales and Mike Tenant in Service. They are exceptional members of the Arrowhead Team and everyone there works to make you comfortable and satisfied. We highly recommend them Pat & Mike Branham Peoria, Arizona More