Arrowhead Cadillac

My new Caddy Bill in sales was Excellent and knew everything about our new purchase and the man in Finance was Great to cant thank you all enough will indeed send Bill in sales was Excellent and knew everything about our new purchase and the man in Finance was Great to cant thank you all enough will indeed send people your way. And i also love your Warrenty on the cars !!!!!!!!!!!!!!!!!! More

Service/New car Both John Easter and Chris Barrett are really topps best of the best really know how to go above and beyond thanks guys you Rock. John Kissling Both John Easter and Chris Barrett are really topps best of the best really know how to go above and beyond thanks guys you Rock. John Kissling More

Great Beverly Hills type service! Tony Grova/Assistant Service Manager at Arrowhead Cadillac is always friendly and takes care of me with my 2007 Escalade. Tim Kielman/Part Manager is Tony Grova/Assistant Service Manager at Arrowhead Cadillac is always friendly and takes care of me with my 2007 Escalade. Tim Kielman/Part Manager is always the same very friendly and has no problem ordering parts for me. I am always telling my friends about the great service and the very clean waiting room and restroom at Arrowhead Cadillac. The dealership always makes me feel special and is not like the other dealers on my side of town. I live in the Ahwatukee Foothills of Phoenix so the hour drive to Arrowhead is worth it when I have a Cadillac related. Great Beverly Hills type service! More

Another Oil Change leads another New Car ! The first thing I'd like to say about Arrowhead Cadillac is that It's always been a pleasure dealing with other professionals ! On 04/13/2016 I ha The first thing I'd like to say about Arrowhead Cadillac is that It's always been a pleasure dealing with other professionals ! On 04/13/2016 I had an appointment for a LOF at 8AM dropped of my 2011 DTS Platinum with 23,500 miles in the service drive and headed to the show floor, after I looked at the floor units I was looking on the lot and noticed on the front pad a sneaking looking coupe, just then Steve Henley came up and introduced himself I asked if that was a new version of the CTS and he said no it's the all new ATS-V. It reminded me of my '72 Nova SS a real coupe look and it's rear drive then he told me it had a Twin Turbo V-6...WHAT ! Steve then asked what I had in service, I told him and he said there is a strong market for that model especially with the low miles and the looks as if it came right off the floor. So after I was called to service that my DTS was ready I pulled it around front to have Steve take a peek at it and before I knew it I was asking another question about the ATS-V and Steve took me around the corner to see another one just for comparison. Then I asked if the used vehicle buyer would have a moment to look at my DTS and a quick yes was the reply, in just a few moments I had starting numbers on a purchase and a lease now that in it's self was a pleasant surprise. As I glanced at the numbers, again I was surprised how close to comfort I was for the first round I really was not in need of a new car and Steve agreed and said it's a Cadillac it's not a question of need and he was right. He had been so nice I just had to tell him that I have a bad taste about GM and how they treated my on my 2014 vibrating Silverado and told him if I ever decided to let the DTS go I'd replace it with a Mustang or a Challenger as I no longer need a full size car and I missed my Nova SS except for the lack of brakes and next to no cornering. Then Steve asked about my my experiences with Arrowhead Cadillac I've had no complaints in fact I had my '08 DTS in for a LOF and went home with the 2011 DTS. after we both chuckled he pointed out that Arrowhead is different and I could not agree more when I was dealing on the '11 I won the first two rounds the first was with the desk manager the second with the sales manager but I lost the third round to Rick Meewes and the service dept has been nothing but exceptional. At this point I still have the work sheet in my hand and think OK I'll toss a counter and it's all subject to how it rides and the operation of the eight speed transmission, Steve said I'll get a plate and before I knew it he said the counter was accepted after you let us know about the drive. I've never believed in over working a new engine especially after how many I've built and still believe in a proper brake in regardless of what's printed in the owners manual. It did not take long to feel the power and it was another couple of miles to realize that the ride was not that bad for a smaller car but the Recaro seats really made the difference. The transmission almost snapped the deal as under light acceleration the feeling of gear searching was very evident so I tried the manual control and for my driving style it felt much better especially in a city environment when coming up to a stop I was not on the brakes so much because I was not in a high gear. All I can say at this point is SOLD CITY ! as I'm sure in no time I'd master this transmission to fit me. When I arrived back at the store I told Steve we have a deal but that I'd have to run home to get my check book and the title plus clean out my personal items and I have a prior lunch engagement not a problem it will be ready in an hour just give me a call so I'm available when your on your way in. After spending thirty years in dealerships I suddenly became emotionally involved in a vehicle going against everything I was taught and preached. I called my Wednesday lunch buddies and said I'd be late, called Steve and he said it was detailed and fueled and the paperwork in the business office and that was just as quick, Steve took a few moments to hook up and transfer my On-Star and XM and gave me his personal cell number if I had any questions period now that is personalized service ! The next day was a day of errands starting off in the far southeast valley and putting on just over 200 miles I still can't get the smile off my face. More

This dealership goes out of their way to be helpful and kind This is my second car from Arrowhead...everyone was very accommodating and extremely helpful. Would gladly go back for a third time...A Great Expiere This is my second car from Arrowhead...everyone was very accommodating and extremely helpful. Would gladly go back for a third time...A Great Expierence More

Great experience buying my new Escalade ! I had a wonderful and professional experience buying my new Escalade at Arrowhead. Thank you to everyone that helped me with the purchase of buying a I had a wonderful and professional experience buying my new Escalade at Arrowhead. Thank you to everyone that helped me with the purchase of buying a new car! Kristen Smith More

My work sheets showing what sensors were installed I am not happy with the Mike in service dept. he is to be the manager, I have called three times for him to send me copies of my repairs, he has said I am not happy with the Mike in service dept. he is to be the manager, I have called three times for him to send me copies of my repairs, he has said he has sent them, surely it doesn't take 2 weeks to get these in the mail from Glendale to Apache Juction, could please help on this matter and mail them to me. Thank you.. Doris Geisenhaver More

Great Experince Dealer was down to earth and was not hard to deal with. No xx. The salesman was phenomenal. I would definable recommend them to friends. Dealer was down to earth and was not hard to deal with. No xx. The salesman was phenomenal. I would definable recommend them to friends. More

Knowledgeable, courteous, not high-pressure. Even though this dealership was all the way across town our experience was very satisfactory. Good selection of cars and very knowledgeable. Felt li Even though this dealership was all the way across town our experience was very satisfactory. Good selection of cars and very knowledgeable. Felt like they would go the extra mile for us. More

Extremely Satisfied! Great dealership, very knowledgeable and professional staff, large inventory, beautiful facility, really go the extra mile. You won't be disappointed! Great dealership, very knowledgeable and professional staff, large inventory, beautiful facility, really go the extra mile. You won't be disappointed! Frank, Andrew & Mike thank you! More