
Arrowhead Cadillac
Glendale, AZ
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But not impressed with service! My first impression of this dealership was amazing. Jim in Sales was helpful, courteous and informative. Barton in Finance was outstanding. Then ca My first impression of this dealership was amazing. Jim in Sales was helpful, courteous and informative. Barton in Finance was outstanding. Then came service. At the time of the sale, I was promised Valet Service and told I would be brought a '15 Cadillac to drive while my car was in service. I got Valet Service reluctantly from Rob who called regarding my service; however, 2 men (Mike and Mike) came this morning at 8 am to pick up my car and told me I would have it back by around noon or shortly thereafter. My car was delivered to my home @ 5:35pm. To me that is totally unacceptable. I did receive a call from Steve, the Service Mgr, twice, who apologized for the delay and explained the dealership was short personnel today. I will reserve judgment for now on the service but I know I will NEVER request their Valet Service again. More
Best dealership in AZ . My salesman Mike Corado treated me like a celebrity and answered all my questions. I felt very comfortable with all the people I dealt with at Arrowhe My salesman Mike Corado treated me like a celebrity and answered all my questions. I felt very comfortable with all the people I dealt with at Arrowhead Cadillac. Honest and respectful. They are the best dealership in AZ . More
Professional, personal, Friendly I just want to thank you for you friendship, your trust, and people in sales that have your skills and people person attitude are rare. Again "Thank I just want to thank you for you friendship, your trust, and people in sales that have your skills and people person attitude are rare. Again "Thank you for your help and support " More
Excellent from start to finish, great team work! Andrew and Bill display the excellent service I was looking for in not only buy a Cadillac, but entrusting my return for my next Cadillac for years to Andrew and Bill display the excellent service I was looking for in not only buy a Cadillac, but entrusting my return for my next Cadillac for years to come. I would invite all my friends to Arrowhead Cadillac. More
Dealership pushing services/intervals not in Owners Manual The Dealership tries to explain the GM cars are not designed/equipped to operate in the hot environment Phoenix (Valley of the Sun)and and try to sell The Dealership tries to explain the GM cars are not designed/equipped to operate in the hot environment Phoenix (Valley of the Sun)and and try to sell expensive services/intervals that are different from the Owners Manuals. I have no issues with the Service personnel. They were outstanding. I have contacted via On-Star... GM personnel who have advised to only approve/do what is in the Service Manual. I did and subsequently was advised by the Dealership the non-Owners Manual requirements were needed for safety purposes. My Wife and I really enjoy the Cadillac brand we have owned. I have a strong technical (undergraduate and graduate degrees) background with 31 years experience in various technical assignments in Caterpillar Inc in the USA,Europe/Mideast, and Russia.. I would not have my Wife take the car to the Dealership by herself. I can backup this response with detail in writing. More
hospitality This dealership is top notch! My parents went in just looking to get pricing and they left with a new vehicle. They worked with Joe who had impresse This dealership is top notch! My parents went in just looking to get pricing and they left with a new vehicle. They worked with Joe who had impressed my father so much along with Barton who took care of them on the financial end. My father said that he never felt pushed or rushed and that the buying experience was the best he had. I had two bad experiences at the local Jeep dealerships in the area and wanted to see if they could find a Jeep for me. People are not going to give their business to a place that makes them feel uneasy or forced. When my father took me the next day, we were greeted with smiles and my father like a good friend. Michael who is the owners son came in and welcomed me and welcomed back my father. It was a great introduction and they had my vehicle. Barton who did the financial part stayed late just to work on my paperwork cause he helped my parents and wanted to take care of me. Jim*( I am sorry if that wasn't his name) gave me the ins and outs of the Jeep while Joe was finishing up with another guest. He was great and full of knowledge, more so then the men who worked at the Jeep dealership. Thano you! When you are taken care of, you want to take care of them, so I am sending anyone I know who needs a vehicle to them because I know they will be taken care of! Thank you for the great experience and for the Jeep I have wanted for the longest time! Thank you thank you! More
Fantastic Experience If there's a better dealer experience out there, it would have to be on the Moon! Don't miss out on the most incredible car deal of a lifetime...Go A If there's a better dealer experience out there, it would have to be on the Moon! Don't miss out on the most incredible car deal of a lifetime...Go Arrowhead!!!!! Dr Carl G Carlozzi Chaplain, Phoenix Fire Dept. More
Excellent service! It was the most pleasant comfortable car buying experience I've ever had. I had friendly and immediate service. Thank you Andrew and Arrowhead Cadilla It was the most pleasant comfortable car buying experience I've ever had. I had friendly and immediate service. Thank you Andrew and Arrowhead Cadillac! More
Great Experience Great customer service while buying my car & after I picked up my vehicle too! Great attention towards the customer.! The salesperson I got contacted Great customer service while buying my car & after I picked up my vehicle too! Great attention towards the customer.! The salesperson I got contacted me several times after the purchase of my vehicle to make sure I had no further questions. More
Long Distance Service From the very first contact with this company, it has been a pleasure. They have gone above and beyond to make me feel like they wanted my business an From the very first contact with this company, it has been a pleasure. They have gone above and beyond to make me feel like they wanted my business and would work for me. I have never been treated so nice and respectful as I have dealing with these guys. More