Arrowhead Honda

Arrowhead Honda+Michael James=Magical Journey Dear Honda People, "MJ" Michael James was our "salesman" I have placed quotation marks around the word 'salesman' because Mr. James did not treat us Dear Honda People, "MJ" Michael James was our "salesman" I have placed quotation marks around the word 'salesman' because Mr. James did not treat us like a "salesman"-only thinking of making a sale. Mr. James treated us like friends. We got to know him and he got to know us during the process of making a decision to purchase a vehicle at your dealership. He also gave me "think time" and allowed me to go have lunch and return at my convenience. It was really nice not feeling pressure to make a decision. I have to be honest I walked up to the dealership hesitant, reluctant to talk to Mr. James when he offered us help. The day before I had been to Earnhart Honda in Avondale (the city I live in) to see the Honda Civics -since my husband had just purchased one there two days prior. I honestly was expecting the people at Earnhart Honda to be happy that we were returning to their dealership. I expected to be treated cordially at the very least. Needless to say, I was not treated nicely. Their salesman (and he was a true salesman) was eager to just make a sale. When he was unable to make a sale, he never even thanked us for our time there. He never came back out of his office once we couldnt be persuaded to make the purchase. He, the salesman there also would not return my driver's license after I repeatedly requested it. It was a very unhappy almost painful experience! The reason I explain my experience to you about my experience at another dealership is because I want to super emphasize the different experience I received at Arrowhead Honda. My experience at Arrowhead Honda was a superior positive experience in every aspect; from beginning to end. MJ as I heard him being called over the intercom was a true professional. He made the experience very pleasant and enjoyable. MJ did everything opposite to what I experienced at the other dealership. He became our friend. He knew how to connect with us (and thats not easy to do with strangers). He made my teenage son feel valued in the process and made my son feel important (which as a mother I loved). My husband also felt the same way. My husband kept saying he should've bought his Honda at Arrowhead instead. I cannot express the complete 200% satisfaction I received at your dealership enough. Please train all your salesmen to be "friends" of the customer instead of "salesmen" just like MJ was to my family and I. Thank you for your time in reading this. By the way, I still have not received "the call" from Honda where I can rate MJ. But I give him obviously 5 Stars! Thank you for our magical journey to and from Arrowhead Honda. Sincerely, Maria Moreno (Honda Civic 2014 new car buyer and a 4th grade teacher who will send her teacher friends here too). P.S. the computer would not let me submit this unless I picked an employee I worked with. I wrote in Michael James as he was not listed as a choice and it still didnt not let me submit it; so I had to select a random person just so I could bypass the system and send this. I do not know Mo Babul at all. More

Great place to a car. Had very good experience buying a new Odessy. I was really impress with the service department. This is what brought me back for a second new vehicle. Had very good experience buying a new Odessy. I was really impress with the service department. This is what brought me back for a second new vehicle. Everytime I brought my vehicle in for service they never once tried to sell me more. First time ever and I really appreciated it. PS: the service department fixed the problem the first time. Great job..... More

Mashall was fantastic Marshall Lillquist was great and very knowledgeable. I went in looking for a lease one night and Marshall made it happen. He was well informed and w Marshall Lillquist was great and very knowledgeable. I went in looking for a lease one night and Marshall made it happen. He was well informed and we discussed the different options before I settled for the lease option. When I was ready to buy I came back after talking to him a few times on the phone. He had me driving out with my new Honda in just about 2 hours max. It was perfect? Thanks again Marshall :) More

3rd New car from Arrowhead, will continue to go there This past weekend my wife and I just leased our 4th Honda is in a row. 3 of those have been from Arrowhead and we will continue to shop there. Brianna This past weekend my wife and I just leased our 4th Honda is in a row. 3 of those have been from Arrowhead and we will continue to shop there. Brianna has stayed in touch with us periodically throughout our leases and is always very pleasant and professional to deal with. Jeff in Finance helped us with the paperwork again, and he was great (as in the past). Brianna and I communicated via phone and email prior to my visit to the store. I made an appointment for a Sunday afternoon and within an hour, I had taken delivery of the new vehicle. More

Great Customer Service Michael James was a great representative for Honda. I use the word representative as he did not come across as a salesman. We never felt pressured o Michael James was a great representative for Honda. I use the word representative as he did not come across as a salesman. We never felt pressured or hurried through the buying process, more like we were talking to a friend. Buying a car is a BIG deal and we asked lots of questions in person and through text, but were never left feeling like we were troubling Michael. Corey, the finance guy was helpful and considerate as well. We love the car, the second purchase from Arrowhead Honda and would recommend the dealership and Michael James to anyone looking to purchase a new or use car. More

Brianna Westbrook was awesome! Brianna was very professional and listened to our needs and provided excellent service! We were in and out within an hour and a half. Brianna was very professional and listened to our needs and provided excellent service! We were in and out within an hour and a half. More

Smooth and friendly I knew what i wanted, just had to choose the color. Craig went out of his way to get my business and I was very pleased with the result. Drove the car I knew what i wanted, just had to choose the color. Craig went out of his way to get my business and I was very pleased with the result. Drove the car out that afternoon. More

Fast, Friendly.......Goes the extra mile Marshall was polite, professional, and did his best to see that all my needs and wants were met. He's very knowledgeable about the Honda product, in m Marshall was polite, professional, and did his best to see that all my needs and wants were met. He's very knowledgeable about the Honda product, in my case the CRV Touring. He went the extra to get the vehicle I wanted that day!!! Very pleased with his "can do" attitude and actions. Thank you, Marshall More

Good--new car -- great in and out time New car - sales team was professional quick in and out time. Would recommend sales team and dealership! Hope your service department equals sales st New car - sales team was professional quick in and out time. Would recommend sales team and dealership! Hope your service department equals sales staff. Thanks Chapman's More

First time Honda Customer The selection was really great, the salesman took good care of us, and we got a deal we can live with. Thanks so very much . The selection was really great, the salesman took good care of us, and we got a deal we can live with. Thanks so very much . More