Coming from the dealer level for over 15 years (on the service side), I was apprehensive walking in as a retail customer. Unfortunately Arrowhead Honda proved my apprehension was well warranted. I'm currently looking for a lightly used sonic grey Civic Type R, and have been watching listings. Arrowhead listed one today and we were in the neighborhood, so we stopped in. The Civic had yet to go through recon so a test driving was not an option, completely understandable as there is significant liability involved as it has not been inspected. We asked when it could be driven, but no answer was given. The salesman was very nice, but had little to no product knowledge of the Type R. Agian, understandable as it is not a common vehicle. Where Arrowhead failed miserably was at the ASM (assistant sales manager) level. When asked if we were planning on "buying today ", I responded with no. I'm not going to purchase a vehicle prior to test driving it. We were then told " we are not doing test drives on new or used vehicles ". They only way to drive the vehicle was to come to agreeable number's first. I've yet to drive the Type R, but it makes no sense to have a hard credit pull if I decided I did not like the vehicle after all. I made the comment "I guess I get it, it's a 50k vehicle". To which I was rudely told the Type R in the show room we were standing in front of was 70k. I responded with "that's not the one I want". Needless to say, we left. Was I "dressed up" today, no. I was running errands and am on vacation. Do I think I was pre qualified because of my apperiance, possibly. Do I think I was pre qualified being a woman looking to test drive a manual transmission, possibly. Do I think I was pre qualified being a female, possibly. Did we pull into the dealership in a highly modified Ford Raptor, yes. I get you sell Honda's, but your in the automotive industry. If your going to pre qualify, know that a Raptor is not a $25,000 truck. Thanks Arrowhead for living up to the stereotypes! I will take my business elsewhere.