Arrowhead Honda - Service Center

Disappointing, wont buy another Honda My Service adviser Kevin Proo was very professional, helpful, informative. He was able to answer all the questions I had with my SUV problem. I feel h My Service adviser Kevin Proo was very professional, helpful, informative. He was able to answer all the questions I had with my SUV problem. I feel he's an excellent member of your team. I do have one big problem and complaint. During the inspection the mechanics discovered an oil leak at the two ends of my rack and pinion shaft. They told me the seals are starting to go bad and will eventually get worse. The 2010 CRV has a very low 38 thousand miles. After more discussion of how to resolve this problem, they told me I need to replace the whole rack and pinion shaft because Honda doesn't make replacement seals So it cost me over 1 thousand dollars because of 2 seals that were starting to leak. I was extremely disappointed about this but the problem had to be fixed. I've had Hondas before and never experienced such an expensive fix to such a small parts problem. This will make me look at other auto makers when I replace my CRV. More

My service agent Branden My service experience was awesome thanks to Branden...awesome....kept me informed during the entire process....very nice young profess My service experience was awesome thanks to Branden...awesome....kept me informed during the entire process....very nice young professional individual...washed my vehicle without asking...thank you Brandon More

Recall repair Dave Scott has been my service rep for many years. I had been postponing the recall repair on my Accord just because I was short on time. I kept get Dave Scott has been my service rep for many years. I had been postponing the recall repair on my Accord just because I was short on time. I kept getting reminders, which were appreciated, and took my car in for that and an oil change. Dave took care of a couple of other things that were coming due, so that they could all be accomplished in one trip. I appreciate his attention to detail. More

Flat tire and LKAS light on Took care of my problem with no hassle and no charge - great. Didn't have an appointment, but they got me in immediately. Very pleased. Took care of my problem with no hassle and no charge - great. Didn't have an appointment, but they got me in immediately. Very pleased. More

Happy Customer The service advisor, Dereck Smith, was prepared for my service work and the work was done in a timely fashion. Will certainly continue to have my Hond The service advisor, Dereck Smith, was prepared for my service work and the work was done in a timely fashion. Will certainly continue to have my Honda service work done at Arrowhead. More

Service. Pointed out work that needed to be done to my car. Service was performed in the estimated time I was told. Waiting room could use some updating. Pointed out work that needed to be done to my car. Service was performed in the estimated time I was told. Waiting room could use some updating. More

Very professional, knowledgeable & friendly. Very happy with Tom Urbina. Very professional, personable, and friendly An explanation was given for all services ces that were provided . Thank Very happy with Tom Urbina. Very professional, personable, and friendly An explanation was given for all services ces that were provided . Thank you for a great visit More

Personal service Friendly and courteous...took the time...clear and what would be done...called my regular dealer in Illinois to check if 30,000 mile transmission chec Friendly and courteous...took the time...clear and what would be done...called my regular dealer in Illinois to check if 30,000 mile transmission check had occurred. More

Great experience Met by a very responsive service consultant. Discussed my needs and concerns with him. After he had time to have mechanic investigate my needs and con Met by a very responsive service consultant. Discussed my needs and concerns with him. After he had time to have mechanic investigate my needs and concerns, he provided me with a comprehensive plan for resolving my concerns. The end result was total satisfaction More

Service advice over and above expected. Service took the time to thoroughly check all my tires, looking for leaks, etc. and reason for my tire pressure light occasionally coming on. David S Service took the time to thoroughly check all my tires, looking for leaks, etc. and reason for my tire pressure light occasionally coming on. David Scott explained everything not found (flat/nails), what was done, and what to do in the future. He is always most honest and helpful. More