Arrowhead Honda - Service Center

I've been using Arrowhead's Service via David Scott for over 6 years (pretty unusual in the Car business, I think). They're not the cheapest, but through David they are the most consistently thorough, get over 6 years (pretty unusual in the Car business, I think). They're not the cheapest, but through David they are the most consistently thorough, get the job done the first time (or make amends w/o your having to ask), and extremely pleasant to deal with. If David moves to another dealer, if he's available in commuting distance from my home, I'm there and so are my family's vehicles, including my 88 year old Father, who also appreciates David's honesty and patience. More

I have beening going to Arrowhead Honda for service for the pass 9 years. I always get outstanding service. Their service advisor Robert Sandberg is an outstanding customer service employee. He is always the pass 9 years. I always get outstanding service. Their service advisor Robert Sandberg is an outstanding customer service employee. He is always very courteous and plesant to deal with. More

As always, David is awesome! Friendly, prompt, and honest are the best words I can use to describe David. I've been a customer of his for many years, and I drive over an hour to have our car serviced honest are the best words I can use to describe David. I've been a customer of his for many years, and I drive over an hour to have our car serviced at Arrowhead because of his customer service. I can trust him to recommend what is needed and not to recommend what isn't. I can't say enough about his quality and I plan to continue to use Arrowhead for service as long as David is there. I highly recommend this dealership because of the integrity of the service department, especially that of David Scott. More

It is always comforting to know that Dave Scott is taking care of my vehicle. Trust in where you take your vehicle is very important. When I take my vehicle to Dave I know it will be fixed correctly and th care of my vehicle. Trust in where you take your vehicle is very important. When I take my vehicle to Dave I know it will be fixed correctly and that I am not getting "taken for a ride". More

I purchased my Honda Accord Coupe from this dealership just over a year ago. I have had outstanding service from the moment I walked in. I knew what car I wanted and for the most part I knew what additi just over a year ago. I have had outstanding service from the moment I walked in. I knew what car I wanted and for the most part I knew what additional features I wanted. The sales rep asked me what I was looking for and provided me with a couple additional items that I was not aware of. In addition there was some items that I wanted that were not an option through Honda but he was able to find a solution for me. I worked with Jason. WHen I was in there again this last week for service Jason remembered me. He asked me both how my car was, but he also remembered that I walk the 3 day event so asked me how my training was going for that. When I showed up for my service this week I brought my car in while I was working. The service rep was aware that I was working and was able to get my car in and out in a very timely manner. In the past I have alway brought my other car to the acura dealer for service - however the service representative let me know that they can take care of that car as well so I will be bringing that one in this Tuesday. No-one likes to take their car in for service as well all know that the maintenance can be expensive. However with the service that I have received each time it takes a bit of the pain away. Thank you all for the wonderful experience that you provide each and every time. More

I only needed to get knew keys programed and doen and Robert went out of his way to find an extra key from another store. As I need two. I appreciated this novel approach to business that is often miss Robert went out of his way to find an extra key from another store. As I need two. I appreciated this novel approach to business that is often missed these days, it is called customer service and Arrowhead Honda and Robert Sandberg clearly understand what that means. More

David Scott is the only Service Advisor I want to deal with. If he has the day off, I will wait and bring my car in for service when he is in. He is great at returning phone calls and emails; he’s alway with. If he has the day off, I will wait and bring my car in for service when he is in. He is great at returning phone calls and emails; he’s always in a great mood. He lets you know what services you absolutely need and which ones you will eventually need. If there is anything seriously wrong with your car he will explain it in enough detail so you understand the issue. I’ve bought two cars from Arrowhead Honda so they must be doing something right. More

I started to go to the Arrowhead Honda service department after received unacceptable customer service at another dealership. With every oil change and visor replacement as well as my AC replacement this tim after received unacceptable customer service at another dealership. With every oil change and visor replacement as well as my AC replacement this time, I have received nothing but great customer service from my service rep, Casey. In my most recent experience, I also worked with Richard who assisted with having my car fixed quickly (I needed it back the same day) and at a good price. Thanks, Arrowhead! More

In a pinch, David diagnosed my issued based on what I told him the porblem was, he gave me great service in getting me in right away, he offered other service items as well, he was quick and even offered told him the porblem was, he gave me great service in getting me in right away, he offered other service items as well, he was quick and even offered me a discount based on nothing other than my word. On top of all that he was very personable and great to talk to......nice guy. David, keep up the great work. More

My Service Appointment was and always will be with Mitch Wilson. I have known Mitch for over 20 Years from when he worked at other Honda Stores in the Valley and he is by far one of the most honest and stra Wilson. I have known Mitch for over 20 Years from when he worked at other Honda Stores in the Valley and he is by far one of the most honest and straight forward individuals in the business! I and my family as well as clients and friends are always referred to Mitch and always will as long as he works at this dealership. Keep up the great work and if this is how smart your dealership is in hiring and maintaining a loyal employee you must be the smartest people in business! Thank you, Dan McCann More