Artioli Chrysler Dodge

We purchased a used car from this dealer. During the final paperwork I felt very rushed. They offered me a warranty but the person finishing the paperwork told me that they couldn't offer much of a warr final paperwork I felt very rushed. They offered me a warranty but the person finishing the paperwork told me that they couldn't offer much of a warranty though. So I declined the warranty. With in a week the air conditioner. I thought ok it is a used car so no big deal I took it to a garage to get it recharged. The local garage told me there was a small leak in the pressure service valve so I had them change it. A few days later the engine quite while on the way to work. we got the car home and tried starting it. The engine made a loud knocking. I called Artioli and told them about it they told me to bring it in so they could look at it. I limped it in with the engine sounding bad. They looked at it and told me there is metal in the oil and the engine would have to be changed they told me $2000. Remember I had this car for less then 2 weeks. I asked if they could work with me a little better. After several conversations with the the manager and service counter the price went down to $1600 they told me that is their cost. They would install a used engine. I told them maybe I would look at getting a new car They offered me a trade in value of approximately $3000. The original price I paid was $7000. I checked out local garages a local garage told me they would change the engine for $1600 the engine is $800. The engine and labor had a 90 day warranty. So I took the car to the local garage had them change the engine. I got the car back home running fine but the air conditioner wasn't working again. I brought the car back to the local garage they checked the ac and told me that there was a massive leak in the condenser. They showed me the leak under the ultraviolet light. This leak had to have been known by the dealer since the charge would only last about a week to week and half before the a/c would quit. The condenser is changed now and it seems to be working fine now. I am very disappointed with the dealer ship not only did they sell me a car that they new for sure it wasn't working completely, they also didn't help me with fixing the car after the engine quit. Nor did they help with trading the car in to get a new car even though I only had the car a week. More

My family has been buying from Artiolis for years. I have been to a few other car dealerships in the past. Bobby S our salesperson was awsome!!! He helped us get to a payment that worked for us. The have been to a few other car dealerships in the past. Bobby S our salesperson was awsome!!! He helped us get to a payment that worked for us. The other dealerships all told me they couldnt do it. I than had a sratch 3 days later and went back and met Leo the service manager. He had the buff the scratch and it came out great... Thank you all who work there, it wasd a great experiance... More

I took my PT Cruiser in for service at Artioli Dodge, Enfield Ct. on the recommendation of a friend. This dealership is about 15 miles away.My mechanic did not feel comfortable replacing the timing belt, Enfield Ct. on the recommendation of a friend. This dealership is about 15 miles away.My mechanic did not feel comfortable replacing the timing belt, which had broken. The service rep., Jorge, was friendly and gave me information I needed to contact a towing service and the car was taken to the dealership within a day. I was contacted after the car was looked at, and told that indeed the belt had broken. It was also recommended that I replace the water pump and a few other parts. I agreed to have all the work done, even though the price was much higher than I had seen quoted on line at PT Cruiser blogs for the same work. My thinking was that I needed to have a car that I could rely on, and having it repaired at a dealership would assure this.Upon driving the car home, the serpentine belt, which had just been replaced, shattered and I lost power steering. I had to return my car to the dealership. When I called them, I was told that they had replaced the belt with another,it should be okay now, and a service man had driven the car for over 30 miles to be sure the belt would hold. When I again picked up the car, it had just enough gas to get to the first station I came upon. More importantly, the air conditioner was not working. I am sure that the mechanic who test drove the car realized this, since the temperature was in the 90's that day, and the dial was turned up to the max. So, again I returned to the dealership. Leo, the service manager, assured me that it would be taken care of. After the mechanic checked it again, I got yet another call from Jorge saying that the problem was caused because the car had been in a very bad accident and the connections had worked themselves loose. (The accident was 5 years ago and the air has always worked).There was no charge for any of the work after the initial repair. I have no complaint about the speed of service, or the friendliness of the staff at Artioli. Getting my car in working order has been a 1 1/2 week process. I had to trouble others for rides. And to top it off, they used all of my gas to check a problem that they had caused and never replaced it! More