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Atlanta Toyota
Duluth, GA
615 Reviews
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Showing 615 reviews
October 20, 2011
I purchased a new car from Atlanta Toyota via the Internet Dept. Chris MIller was the Internet Sales Rep. We did most of our communication via email, but we also discussed some details on the phone. Internet Dept. Chris MIller was the Internet Sales Rep. We did most of our communication via email, but we also discussed some details on the phone. My emails were answered quickly and the process was as pain-free as possible. I used to HATE going into the dealer and negotiating for a price, and playing the "waiting" game, going back and forth between salesman and manager. Chris found the exact car I wanted with all of the options I wanted, we then agreed on a price all from the comfort of my home/computer. I made an appointment to come in to pick up the car, I arrived 15 min. early and Chris got me some coffee while they finished detailing the car and filling the tank with gas. Chris went over the features in detail, we then took the car for a short drive to answer any questions, and then meet the finance manager to sign the paperwork. I actually walked away enjoying the experience, which is hard to believe. I really don't care if a salesman "tries" to become my friend, (we are doing business, not becoming long lost buddies) but I did find Chris to be very pleasant and I enjoyed my conversation with him while waiting for the Finance Manager. The Finance Manager reviewed the extended warranties/ lojack etc, did his sales pitch, but at no time was it high pressure. I have purchased many company cars and personal cars in the last 41 yrs and I don't believe I have done business with a better dealer or sales rep., I am sure they have lots of good sales reps, but I was very pleased with Chris, so let me plug him in this review. Chris Miller Internet Sales Manager Atlanta Toyota (678)698-8365 Cell chris.miller@penskeautomotive.com By the way, I only fill out these reviews when I am very displeased or very pleased with the service received. More
by First Time Toyota Owner
Employees Worked With
Chris Miller, Chris Miller
Helpful September 29, 2011
John Duran is an extremely wonderful person! He made the process of buying my first car easy. He is very honest and trustworthy. He also goes out of his way to make sure you are satisfied with the sale an process of buying my first car easy. He is very honest and trustworthy. He also goes out of his way to make sure you are satisfied with the sale and car. I recommend him 100% in case you are considering a future purchase at Atlanta Toyota. He even speaks Spanish. Furthermore, I had a small aesthetic accident with the bumper shortly after picking up my car and John Duran and Bernie Maldonado were just a phone call away and in no time, my car was back to normal! I honestly have no complaints, only compliments! More
by corralcorral
Employees Worked With
John Duran, John Duran
September 06, 2011
I Juan Ortiz, give testimony of the excellent service that i have received at Atlanta Toyota 2345 Pleasant Hill Road - Duluth, Georgia 30096 770-476-8282. I will highly recomend Atlanta Toyota for that i have received at Atlanta Toyota 2345 Pleasant Hill Road - Duluth, Georgia 30096 770-476-8282. I will highly recomend Atlanta Toyota for whoever wants to buy a good car at an excellet price, I thanks to John Duran for all the help he offered me about taking the right decision on the purchase that i made. THANKS A LOT, EVER FAITHFUL, ING. JUAN ORTIZ. -------------------------------------------------------------------------------- More
by juancaortiz
Employees Worked With
John Duran, John Duran
August 01, 2011
HORRIBLE CUSTOMER SERVICE!! My aunt from Kentucky came down to visit and to purchase a new vehicle while she was here. We chose to go to this dealership... She wanted to purchase a new 4RUNNER. She went o down to visit and to purchase a new vehicle while she was here. We chose to go to this dealership... She wanted to purchase a new 4RUNNER. She went on saturday and was trying to make a deal, the finance guy (Samuel) was more interested in listening to his ipod. He wasn't willing to work with her. I guess it was to much work and was cutting into his personal time. So my aunt left. Well Monday morning a different finance guy (Shelton) called my aunt and asked her if she could come back that they were ready to make a deal. She told them yes and that it would be around 6. So at 4:30 I called Frank (the sales guy) and told him we were on the way. He said ok we will see yall soon. So at 6:00 exactly we pulled into the dealership. We walked in and Frank walked over and said guys I am sorry but I think someone is trying to buy the car, let me go see whats going on. So we sat down and waited about 15 mintues, then Frank and some other person who calls himself a "MANAGER" walks over and says guys I am sorry for all the trouble but these other people just bought that car. Well then of course there were some words exchanged and Shelton then says give me a few mintues and let me search the surrounding areas to see if I can find you another car at the same price and let me see if I can get it over here. So then we wait another 20 minutes and Shelton comes back, he says I am sorry but I cant find another one to get here... We then ask why they called and asked us to comee back, made and appointment and then sold the car without even calling to let us know ( so we drive over and hour in rush hours traffic to get there)... All they could say is we are sorry... I advise anyone who plans to purchase, please do not go to this dealership... Not one person in the dealership has any common courtesy for any customers. Take your business else where. Keisha More
by madcustomer456
Employees Worked With
Shelton, Samuel and FranK
July 12, 2011
The experience took too long. 11 AM to 4 PM to look at 1 car was too long. Dealership had the exact car we wanted and we got it at our price so that was great. Dealer should have stronger bags for me to c car was too long. Dealership had the exact car we wanted and we got it at our price so that was great. Dealer should have stronger bags for me to carry the possessions from my trade in to the new car. Flimsy plastic trash bags were insulting. Dealer should also have set of screwdrivers and pliers to remove plates from trade ins. I did like the coffee table negotiating area, not as formal and took sales/customer threats away. allowing me to drive the car alone to show to wife was also a plus for dealership. Improvements can be made in the downtime areas while waiting. Put a Highlander broshure in front of me, that is the auto I was buying. Upon finalizing the removal of the car from the lot after the purchase has been made, I was disappointed that salesman did not go over the finer points of the auto such as the wiper controls for rear, and front, computer read outs, radio settings, interior lighting, a/c settings front and rear. I was left on my own to find how to work the auto controls. Other than all that, the experience of buying a car, expecially a new car, was quite satisfying and I will come back to that dealership in about 4 years. More
by bodeblieux
Employees Worked With
John Duran, Beaton, Mario G,
June 04, 2011
I absolutely recommend Atlanta Toyota for anyone looking to purchase a vehicle. They are the most friendliest people I have ever met and will work with you. There is no pressure and you dont have to worry a to purchase a vehicle. They are the most friendliest people I have ever met and will work with you. There is no pressure and you dont have to worry about getting duped. If you go to Atlanta Toyota, ask for John Philippeaux, he will lead you in the right direction and totally be up front with you. I promise you will not feel like you got suckered into a contracct at all. My next purchase will only come directly from them. Thanks Atlanta Toyota!!! More
by crenee
Employees Worked With
John Philippeaux
May 13, 2011
HI!!! I JUST WENT FOR A STROLL TO THIS SHOWROOM WITH MY HI!!! I JUST WENT FOR A STROLL TO THIS SHOWROOM WITH MY WIFE AS WE WERE LOOKING FOR A FJ CRUISER, SAW THIS ONE STANDING IN PARKING LOT AND WE DECIDED HI!!! I JUST WENT FOR A STROLL TO THIS SHOWROOM WITH MY WIFE AS WE WERE LOOKING FOR A FJ CRUISER, SAW THIS ONE STANDING IN PARKING LOT AND WE DECIDED THAT WE WANT THIS ONE, IF EVERYTHING GOES ACCORDINGLY.... 1. KRISTOPHER MILLER WAS MY SALESPERSON HE GAVE US A TREMENDOUS CUSTOMER SERVICE WITH A GOOD FRIENDLY BEHAVIOR AND SET EVERY THING AS WE WANTED. HE SURELY WENT AN EXTRA MILE WITH HIS POSITIVE ATTITUDE FOR US..... 2. ROHAN JOHNSON OUR FINANCE GUY WAS ALSO VERY GOOD AND WORKED WITH SMILE, HE SURELY SHOWED US ALL THE PROSPECTS AND WORKED GREAT FOR US...... THANK YOU GUYS YOU DESERVE A THUMPS UP...... More
by IFTIKHAR9
Employees Worked With
KRISTOPHER MILLER & ROHAN JOHNSON
March 09, 2011
We had visited a dealership in Athens the same day we came to Atlanta Toyota, there was no comparison! Atlanta Toyota was completely above and beyond our expectations from the moment we drove into the lo came to Atlanta Toyota, there was no comparison! Atlanta Toyota was completely above and beyond our expectations from the moment we drove into the lot! Thank you so much!! Terry and Cord Brattain More
by tbrattain
Employees Worked With
Ed Holt
February 03, 2011
My wife and i stoped by at atlanta toyota to talk to John Duran & Luis Nino about a trade in and buying a new car. The staff were very friendly, personal, professional with great knowledge regarding the cars Duran & Luis Nino about a trade in and buying a new car. The staff were very friendly, personal, professional with great knowledge regarding the cars/products. I feel that I got a great car at a great price. The time to get the deal done was fairly quick and also had a good experience with the finance person. I would recommend Atlanta Toyota to anyone. This car makes it our third car purchased at Atlanta Toyota in the past 9 years. More
by lore91581
Employees Worked With
john m duran & luis nino, John Duran
