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Atlantic Hyundai
West Islip, NY
2,817 Reviews
Are you exploring car Hyundai dealers near Babylon, NY? Do you want to find a dealership that is truly worthy of your business? We know that choosing a location for all of your automotive needs is about more than price; it is also about the way you are treated. When you come to see our team, you will be given the red-carpet treatment.
At Atlantic Hyundai, located at 193 Sunrise Highway North Service Road in West Islip, NY, we are here to provide you with the exceptional experience that you deserve when you are looking for your next vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,817 reviews
October 14, 2025
The worst dealership experience possible. Avoid. We bought what was supposedly a Hyundai Certified Pre Owned 2023 SantaFe. CPO stipulates that vehicles pass a 173 point inspection. Not at Avoid. We bought what was supposedly a Hyundai Certified Pre Owned 2023 SantaFe. CPO stipulates that vehicles pass a 173 point inspection. Not at Atlantic Hyundai. When our SantaFe arrived, shipped to us out of state, it was obviously well short of CPO status. It was badly abused. Atlantic asked us to send an estimate of the cost to get it to CPO status from a local Hyundai dealer. We paid for this evaluation at our own expense. The amount? $17,800. To get a $32,000 vehicle to where it can legitimately qualify as Certified Pre Owned. $17,800. Not a minor oversight. Damaged wheels, tires, front end, slashed leather seats, glass fragments in the dash, cigarette burns, body damage. A window sticker and dealer marketing plates proudly celebrating "Certified Pre Owned". And trashed. The result? Silence. Hyundai Motors USA, the NY Attorney Generals office and the FTC were involved. Silence. No willingness to address any issue. No calls returned to anyone. A month went by. No plates, no taxes paid. The vehicle transit tag expired and it can no longer be driven. Silence. No calls returned Avoid these people. There are no words to describe their ethics. More
by JC
Employees Worked With
Dave Bernstein, Dylan Puleo Jon Stern
July 23, 2025
Thieves! 1) Car still has same issue 2) Should've been covered under warranty 3) Paid by phone because Svc Dept was going to be closed when I picked up car 1) Car still has same issue 2) Should've been covered under warranty 3) Paid by phone because Svc Dept was going to be closed when I picked up car. Was charged a different price than the total I was quoted when I paid 4) Supposed to get free oil changes. I was charged. 5) Parts I was told would be changed weren't. Car still has same part I installed myself 6) Left messages, no call back Going to file dispute with credit card company More
by Lunachk
June 27, 2025
## SCATHING REVIEW: Atlantic Hyundai Service Department - A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai’s service department wasn’t just bad—it was a c A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai’s service department wasn’t just bad—it was a cascading disaster of dishonesty, negligence, and outright contempt for customers. If you value your time, your vehicle, or your sanity, **RUN**. ### The Downward Spiral: 1. **Predatory Upselling:** Brought my top-tier Sonata in for a *simple software update*. Immediately, they tried hustling me for unnecessary new tires. Fine—annoying, but typical dealership behavior. Then came the first lie: "It’ll take 2 hours." 2. **3.5 Hours Later... Disaster:** Anthony (the face of this fiasco) emerges to announce they **bricked my car** during the update. It wouldn’t start. Their solution? A "rare" part was needed, with a **2-month backorder**. My premium sedan? Held hostage. Their "courtesy" loaner? A bare-bones Kona that felt like a golf cart. 3. **The Loaner Shakedown:** A month and a half into this nightmare, Anthony calls demanding the Kona back *immediately* because they "needed it for the sales floor." **Unbelievable.** They break my car, strand me for months, then try to leave me *completely* without transportation? I refused point-blank: "You get the Kona when I get MY Sonata back." 4. **The "Corporate Miracle":** After escalating to Hyundai Corporate and getting a case manager involved? **POOF!** Like magic, Anthony calls *the very next day*: "Good news! The part arrived and your car is fixed!" **LIES. ALL LIES.** There was no 2-month backorder. They sat on my car for weeks, only springing into action when corporate cracked the whip. This wasn’t service; it was **calculated negligence** until forced to act. ### Why They’re Unforgivable: * **They Created the Problem:** A routine software update **disabled my car**. Their incompetence started this. * **They Lied About Timelines:** The mythical "2-month part delay" evaporated under scrutiny. * **They Tried to Abandon Me:** Demanding the loaner back early showed zero regard for my needs. * **They Only Respond to Threats:** Accountability only exists here if you scream loud enough to corporate. * **They Treat Premium Customers Like Trash:** My high-end Sonata deserved better than being sidelined for a base Kona and bureaucratic limbo. ### The Verdict: Atlantic Hyundai’s service department is a toxic blend of ineptitude and deceit. They break cars, lie about repairs, abandon customers, and only fix problems when publicly shamed by their own corporate overlords. **They turned a 2-hour update into a 2-month ordeal and tried to make it MY problem.** **I AM DONE WITH HYUNDAI FOREVER.** And judging by the avalanche of 1-star reviews detailing similar nightmares? **I’m not alone.** Save yourself the rage and take your business literally anywhere else. Atlantic Hyundai Service doesn’t deserve your keys, your time, or your money. **Rating: 0/10** (If I could give negative stars, I would). More
by s.baggan
Employees Worked With
February 19, 2025
CAUTION: Do Not Buy Extended Warranty from Atlantic Hyundai. Less than 10 yrs ago, my then-84 yr old mother bought a new Sonata from this dealer and paid $2200 for a 10-yr Platinum Wrap Warranty, which Hyundai. Less than 10 yrs ago, my then-84 yr old mother bought a new Sonata from this dealer and paid $2200 for a 10-yr Platinum Wrap Warranty, which has proved worthless. We recently brought the car to a Hyundai dealer in VA close to mom's new home. This dealer needed more details about the warranty beyond the insurer name, "CCC." I spent the next 90 minutes on the phone with Atlantic Hyundai, which confirmed that the warranty remains active and provided a phone number for CCC, which has no record of the warranty. For $2,200, I expected Atlantic Hyundai to intervene and contact CCC on my behalf, but they have refused to do so. I don't leave negative reviews lightly and left 2 messages for the General Manager of Atlantic saying I was prepared to do so but wanted to give him a chance to help. This was more than 24 hours ago, and I have not heard back, meaning this dealer clearly doesn't care. So, think long and hard before giving Atlantic your business. More
by dchammond20
Employees Worked With
December 17, 2024
Had a great experience in the sales department getting my new transmission under warranty. Unfortunately my 60k mile 2021 Tucson needed a new transmission already, but with the 100,000 10 year power train wa new transmission under warranty. Unfortunately my 60k mile 2021 Tucson needed a new transmission already, but with the 100,000 10 year power train warranty, Benny in the service department helped me tremendously with all the necessary paperwork. It was all done in just under 2 weeks. More
by Brittanyd
Employees Worked With
Benny Mak
November 06, 2024
Honesty and integrity does seem to be a problem at Atlantic Hyundai. I was looking for a 2024 Santa Fe Hybrid Calligraphy and asked a salesman if they had any on the lot. He told me yes (they didn't) Atlantic Hyundai. I was looking for a 2024 Santa Fe Hybrid Calligraphy and asked a salesman if they had any on the lot. He told me yes (they didn't) and I asked him to show me. The car he took me to was the color and interior I was looking for. So I said let's see if we can reach a deal and we did. I took delivery the next day. It as a week later after I got gas that I realized they hadn't sold me a hybrid. I immediately called them and told them of the mistake and they were not willing to fix it. I would like to think it a mistake on their part, but based on how they have responded, I don't think so, More
by RS99
July 06, 2024
Just leased an Ioniq 5 and I love the car. I was hesitant about getting an EV first but the super fast charging speed and over 300 mile range was good enough for me to try this new trend. Atl I was hesitant about getting an EV first but the super fast charging speed and over 300 mile range was good enough for me to try this new trend. Atlantic Hyundai with all new managers, all new sales staff and especially my salesperson Rob made it extremely easy and pleasant leasing a new car. Great vehicle from the best dealership I have purchased a car from!!! I am very happy about the whole experience!!! More
by Matthew N
Employees Worked With
