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Atlantic Hyundai

West Islip, NY

3.5
2,825 Reviews

193 Sunrise Highway North Service Road

West Islip, NY

11795

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Showing 2,825 reviews

February 20, 2024

Stay far away from this dealership they are liars. I bought a Hyundai Tucson with 11,000 miles on it. I brought it in because the brake rotors were warped on warranty. All they would do was cut the ro More

by nypdmounted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Grosso
Feb 20, 2024 -

Atlantic Hyundai responded

We're sorry to hear about your experience with the brake rotors and radar cameras. We understand how frustrating this must be. Please reach out directly as we'd like a chance to discuss these issues further and find an appropriate resolution together. Thank you, Tim Turnbull - Service Manager - 631-587-0700

Feb 20, 2024 -

nypdmounted responded

When you give me a check for $400 that it cost me out-of-pocket then maybe we’ll talk about you guys fixing the radar devices because you clearly know this is a technical service bulletin and it’s happening to many vehicles but just because the bumper had a little scratching, and it was repainted You guys tried to play it off that I was in an accident and at the Cars bumper was replaced which is xxxxxxxx. It still has the factory Vin number attached to both front and rear bumpers so as I said, when I get my check for 400 to replace the money I had a layout when that should’ve been done on the #Warranty maybe we’ll talk.

February 19, 2024

We live locally and have been entertaining the thought of buying a vehicle for our expanding family. The Hyundai was not really in consideration but since we are local we decided to stop at dealership and More

by JG39
Recommend Dealer
Yes
Employees Worked With
Iris S
Feb 19, 2024 -

Atlantic Hyundai responded

Hi JG! We're delighted to know that you had a pleasant experience at Atlantic Hyundai and found Iris helpful. It's great to see the Palisade is now on top of your list! We look forward to assisting you further once your preferred color and trim arrives.

February 18, 2024

Very professional and Well rounded they made my expeience finding a car very simple and fast More

by NigelW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ritik Khanna
Feb 19, 2024 -

Atlantic Hyundai responded

Nigel, we're thrilled to hear that our Atlantic Hyundai team made your car-buying experience an efficient one! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

February 15, 2024

It’s been 10 months since I bought my car here. The car didn’t have the floor mats and they were supposed to mail them to me. After months of “they are shipping tomorrow” and “they are on back or More

by xasikaf331
Recommend Dealer
No
Employees Worked With
Sandra Redway
Feb 16, 2024 -

Atlantic Hyundai responded

Thank you for reaching out. Please contact me directly so we can discuss these concerns in greater detail and work toward an appropriate resolution. Respectfully, Lianne Dunne - CRM - 631-532-3742

Feb 16, 2024 -

xasikaf331 responded

Luanne, This must be a joke because you have my info. You are the one who called me to tell me that you'll send me the mats only if I took down the review first. When I told you I would only take it down after I received the mats you refused to send. I haven't heard from you since!! Send me my mats!!!

February 14, 2024

I will never ever again do any business with Atlantic Hyundai, and I warn everyone to run and not to ever go there for service or any other car issues they’re having. These people at the service departme More

by dorcelyneedson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Roque
Feb 16, 2024 -

Atlantic Hyundai responded

Thank you for the review. We strive for transparency and fairness in all our interactions, so it's concerning to see we've left the wrong impression. If you're willing, I'd appreciate the opportunity to get some additional details about your experience - would you please contact me directly at your earliest convenience? Thanks again, Tim Turnbull - Service Manager - 631-587-0700

February 12, 2024

Most dishonest dealership ever. Do yourself a favor and stay far far away from this place!!! More

by sovoley832
Recommend Dealer
No
Employees Worked With
All
Feb 13, 2024 -

Atlantic Hyundai responded

Hi, We want to understand what happened to cause this poor rating and do our best to resolve any concerns you have. Please reach out at your earliest convenience. Thank you, Lindsay Parisi - General Sales Manager - 631-587-0700

February 10, 2024

My experience with Atlantic Hyundai has left me thoroughly disappointed. Despite assurances made during the sale, they failed to deliver on a simple promise: providing car rugs for my newly purchas More

by sawoto5889
Recommend Dealer
No
Employees Worked With
Sandra Redway
Feb 13, 2024 -

Atlantic Hyundai responded

I'm sorry to hear about your experience and the frustration it has caused. We aim for seamless customer service, so falling short of our commitment is not what we strive for. We understand how important follow-through is and would like to assist in resolving this issue. Please reach out at your earliest convenience to discuss further steps towards resolution together. Thank you, Lindsay Parisi - General Sales Manager - 631-587-0700

February 09, 2024

Iris was a great help. Definitely recommend trying to see her if you’re looking for a new car More

by whoamandz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iris S
Feb 09, 2024 -

Atlantic Hyundai responded

Hi Mandz, we're happy to hear that Marissa provided you with great help at Atlantic Hyundai! We appreciate your recommendation and see you again! Enjoy your new ride!

February 09, 2024

So i was suppose to meet today with peter zorzy and instead this man came to talk with my father and i. Not only was he rude and condescending. They sold my 81 year old father 2 cars in less then 2 we More

by Canela S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alexander J Amato, Tim Turnbull, Lindsay Parisi, Ritik Khanna, Troy Calabrese
Feb 09, 2024 -

Atlantic Hyundai responded

Canela, thank you for reaching out. Please contact me directly so we can discuss this situation further. Respectfully, Lindsay Parisi - General Sales Manager - 631-587-0700

January 27, 2024

Do yourself a favor and shop elsewhere! Anything will be said to make a sale! Blame was placed on ME multiple times through the leasing process. I have never felt so belittled and upset whe More

by Danielle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sandra Redway, Martin Flores
Jan 29, 2024 -

Atlantic Hyundai responded

Danielle, thank you for the review - this is certainly not the way we want our customers to feel while working with us. Your feedback is appreciated and will be addressed with our team so we can ensure all our customers receive a five-star experience moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Lindsay Parisi - General Sales Manager - 631-587-0700