Atlantic Hyundai

This is by far the most dishonest dealership I’ve ever been to. The promise you things and once you sign the papers to finalize the sale you are pretty much dead to them. I’ve been waiting 7 months for th been to. The promise you things and once you sign the papers to finalize the sale you are pretty much dead to them. I’ve been waiting 7 months for them to respond to my concerns and they are going out of their way to ignore me in the hopes I will just go away. That’s their strategy. More

My service advisor was Jonathan Roque located at Hyundai service center in West Islip, NY. I brought my Palisade in on Saturday morning, 9/23/23, for a 30k mile maintenance, a windshield wiper recall, a pos service center in West Islip, NY. I brought my Palisade in on Saturday morning, 9/23/23, for a 30k mile maintenance, a windshield wiper recall, a possible electrical issue with child safety locks signal appearing on and off and the door locks randomly locking and unlocking on top of the vehicle smelling like mold and hearing a swooshing sound when I drove. Jonathan wrote “10%” on my printed out invoice to discount the 30k mile service charge of over $600 after I asked about any discounts available. I was greatly appreciative. I asked Jonathan to keep me updated as to the status and when I can pick up the vehicle. By 6pm I still didn’t hear from Jonathan. I called the number and was told that the service center closed at 4pm. There would be no way to access my vehicle because the service center was closed. They are also closed on Sunday. I asked if I could speak to someone in sales to access the area to retrieve my vehicle and was told that they did not have access to the service departments keys. I did not have access to my vehicle nor any communication regarding the status of it for Saturday 9/23 and Sunday 9/24. By Monday, 9/25, after Ubering to my responsibilities, I still did not hear from anyone. I walked into the service center and spoke directly to the manager Tim Turnbell. Tim was extremely professional and understanding. I was informed that Jonathan was off on Monday’s hence why I never heard from him. Tim contacted Jonathan and Jonathan informed him that he called me on Saturday which he in fact did not. I even offered to show Tim my call log for the entire weekend. Tim allowed me to borrow a loaner vehicle because my truck wasn’t repaired yet with what they found. Tim also was kind enough to credit the labor hours that was not covered under my new vehicle bumper to bumper warrantee from the labor put into the issue. I received a phone call from Jonathan that my truck was ready to be picked up on Tuesday, 9/26/23. I came to the service center in West Islip. Another man handed me my invoice while Jonathan was behind his desk and brought me to the check out area. He explained the charges and the invoice. The 10% off discount that Jonathan Roque initially hand wrote was gone. The man who explained my invoice knew “nothing about the 10% discount.” He went back to Jonathan’s desk and magically it reappeared. Jonathan Roque was extremely unprofessional and failed to communicate to his customer. He also was deceitful. Hyundai of West Islip really needs to evaluate the character of individuals that they hire. I will not be returning. More